Serve as primary technical contact for customers, troubleshoot and resolve issues across cloud, container, and network environments, collaborate with engineering/product teams to reproduce and escalate complex problems, guide setup and best practices, document solutions, and drive proactive product improvements to maintain high customer satisfaction.

Serve as a trusted technical advisor in pre-sales for cloud-native security solutions. Design tailored architectures, demo and present to stakeholders, support post-sale onboarding, and collaborate with sales, product, and engineering to drive adoption and influence product direction.