Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Sell BPO solutions through proactive pipeline building, consultative discovery, executive engagement, and deal negotiation. Manage CRM-driven pipeline, build ROI-focused proposals, coordinate cross-functional teams, and close complex enterprise deals while maintaining client relationships and operational alignment.

Provide technical pre-sales solutioning and architecture for contact center technologies. Support sales to close deals through presentations, demos, prototypes, and POCs; assess client environments, document requirements, defend solution costs, and act as primary technical contact through implementation while collaborating with sales, development, and support teams.