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Owns cross-sell revenue across a high-volume portfolio of existing B2B SaaS accounts. Builds and executes automated, data-driven engagement programs; manages expansion opportunities from discovery through negotiation and close; prioritizes accounts using analytics; maintains CRM records, forecasts, and pipeline tracking; presents value to executives; and optimizes scalable sales playbooks and workflows. Renewals remain owned by Customer Value Managers.

Own renewals, migrations, forecasting, negotiations, and upsell targets across a high-volume B2B SaaS customer portfolio. Build and optimize tech-touch customer value programs, digital engagement workflows, playbooks, webinars, training, impact reports, and scalable enablement content. Identify renewal risks, coordinate issue resolution, promote product value, track pipeline in CRM tools, and surface cross-sell opportunities while maintaining customer relationships at scale.

Generate self-sourced enterprise sales pipeline, manage complex full-cycle SaaS opportunities, engage stakeholders from frontline teams to C-suite, and close mid-market to enterprise deals. The role requires consultative solution selling, rigorous CRM and opportunity management, cross-functional leadership, and translating workforce, operational, and compliance challenges into customer value. The candidate will sell learning and development solutions to frontline enterprise organizations in retail, hospitality, and manufacturing while meeting quarterly and annual revenue targets.

Lead and scale a team of Mid-Market and Scaled Account Managers focused exclusively on multi-product cross-sell revenue. Own team targets, forecasting, performance management, hiring, account segmentation, playbook development, and executive deal support. Collaborate with Sales, Revenue Operations, Marketing, Product, and Customer Value Management to identify whitespace, improve pipeline, and close complex SaaS expansion opportunities.