Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Lead HighLevel’s Customer Escalations function, managing and developing a team handling complex customer issues. Personally resolve sensitive escalations, coordinate cross-functional solutions, establish scalable processes, and identify recurring friction. Use customer insights, data, automation, and operational improvements to enhance customer outcomes, prevent repeat issues, and improve the broader customer journey across Support, Success, Product, Engineering, Billing, and RevOps.

Supports affiliate partners through onboarding, communication, outreach campaigns, engagement playbooks, CRM management, performance tracking, reporting, and timely follow-up. Collaborates with Customer Success, Marketing, and Support teams to resolve issues and improve affiliate activation and revenue performance. The role requires managing partner portfolios, analyzing funnel and campaign metrics, supporting sponsorship contracts, and providing strategic guidance to high-profile affiliates and influencers.

Develop and deliver enablement programs for Customer Retention and Account Management teams. Responsibilities include designing onboarding, learning paths, certifications, playbooks, and coaching resources; facilitating training on consultative selling, retention, winback, and expansion; analyzing CRM and call data to identify performance gaps; partnering with managers and cross-functional teams; and evaluating program impact through behavioral and business performance metrics.

Supports People planning and operating rhythms while leading complex, cross-functional programs and special projects. The role creates executable plans, aligns stakeholders, manages dependencies and risks, drives decisions through completion, and develops scalable processes and documentation. It also supports workforce planning, policy initiatives, compliance readiness, employee programs, executive recommendations, and AI-enabled automation. The position requires strong judgment, communication, organization, discretion, and comfort working through ambiguity in a fast-moving environment.

Leads the Trial Experience team, overseeing managers and customer-facing staff responsible for resolving issues, improving satisfaction, and converting trials to paid customers. Owns staffing, KPI performance, coaching, process improvement, resource planning, escalation management, and cross-functional projects. Develops scalable workflows and automation, including AI-driven solutions, while analyzing data to improve team productivity, customer outcomes, and trial conversion.

Conduct proactive outreach to at-risk customers, diagnose retention risks, handle objections, and provide consultative solutions. Support churn reduction, revenue retention, plan optimization, upgrades, and reactivation. Maintain accurate CRM documentation, track outcomes, identify recurring issues, and share improvement opportunities with leadership while meeting outreach and performance targets.

Leads UX research strategy and a small senior research team for a global SaaS platform. Aligns product, design, engineering, data, marketing, and executives around customer evidence; conducts foundational and mixed-methods research; builds Voice of the Customer programs; scales research practices through training and standards; coaches researchers; and translates insights into roadmap and business outcomes.

Manage and grow a portfolio of approximately 500 Spanish-speaking affiliates. Build partner relationships, provide coaching on digital marketing and promotions, reactivate dormant affiliates, run engagement campaigns, and drive trials, revenue, and affiliate milestones. Use performance data, CRM reporting, automation, and AI tools to prioritize outreach and measure results. Represent HighLevel at industry events and provide market insights to improve Spanish-language partner resources.

Own the end-to-end affiliate commission and contractual payment lifecycle, including calculations, payout accuracy, disputes, clawbacks, refunds, chargebacks, and compliance decisions. Serve as the primary affiliate contact for payment issues, partner with Revenue Operations and Affiliate Managers, and create scalable SOPs, exception policies, and calculation methodologies. Analyze commission data, resolve root causes before payout deadlines, maintain documentation, and collaborate with Finance, Legal, and compliance teams.

Leads a team of Affiliate Managers responsible for high-value partner relationships and revenue performance. Owns forecasts, affiliate growth, escalations, endorsement agreements, compliance, payouts, and program playbooks. Coaches managers, improves partner quality and retention, collaborates across marketing, legal, finance, product, and operations, and provides leadership recommendations on investments, incentives, tooling, and expansion. The role also represents the company at affiliate events and requires occasional travel.