Lead cross-functional Operations teams to plan and execute New Product Introductions for fiber optic accessories, managing timelines, budgets, risk, and production ramp at VIAVI or contract manufacturers. Coordinate across global R&D sites and CMs, harmonize NPI tools/processes, ensure manufacturing readiness, and drive continuous improvement to meet schedule, quality, delivery, and cost targets.

Lead and supervise global end-user support and client engineering for endpoint lifecycle management, device provisioning, imaging, software deployment, patching, compliance, and workplace technology. Drive service improvements, collaborate with cybersecurity and infrastructure teams, manage escalations, coach staff, coordinate rollouts, and maintain operational documentation and asset controls.