Processes and audits payroll for multiple pay groups, ensuring accurate and timely payments and compliance with applicable laws and policies. Handles employee payroll inquiries, on-demand and separation checks, retroactive compensation changes, garnishments, direct deposit returns, agency notices, payroll settlements, and funding validation. Maintains payroll records and may recommend process improvements and automation enhancements.

Leads conversion rate optimization and experimentation for National University's digital experiences. Owns the CRO roadmap, A/B and multivariate testing lifecycle, personalization strategy, behavioral analytics, KPI framework, executive reporting, and vendor relationships. Identifies journey friction and opportunities to improve inquiry, application, and enrollment conversion. Partners cross-functionally with Marketing, Enrollment, Analytics, UX, Product, Technology, and IT to deliver data-informed website optimization, personalization, and AI-assisted experiences.

Provides administrative and clerical support for instructional resource development, organization, distribution, and recordkeeping. Maintains training and attendance data, creates reports and presentations, verifies information accuracy, and assists with special projects. Requires strong communication, organization, time management, confidentiality, and Microsoft Office skills. This part-time Federal Work Study role is limited to current National University students with a completed FAFSA and allows up to 25 hours per week.