Build polished, maintainable React-based front-end product experiences; evolve front-end architecture and component patterns; translate ambiguous product ideas into executable plans; collaborate with product and design; prioritize UX quality, testing, and pragmatic tradeoffs; mentor and raise team effectiveness at the Staff level.

Provide first-line technical support via phone, chat, and tickets for Rezdy customers. Troubleshoot software, APIs and HTML issues, meet SLA/CSAT targets, document tickets, escalate bugs, report trends, collaborate with Sales/CS/Dev, and continually learn product updates.

Manage a large portfolio of SMB customers via scalable, programmatic success motions to drive activation, retention, and expansion. Design and run lifecycle campaigns, leverage data and AI tools to prioritize outreach, diagnose adoption gaps, and identify growth opportunities. Partner cross-functionally to improve the end-to-end customer journey and support revenue growth through product configuration and best-practice recommendations.