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The Director of Success will lead post-onboarding initiatives for mid-market enterprise accounts, focusing on customer retention, product adoption, and satisfaction, while managing specialized teams and improving customer experience through cross-functional collaboration.

Manage and grow existing SMB accounts for a SaaS platform by owning the full sales cycle, identifying upsell/cross-sell opportunities, meeting quota, analyzing customer data, collaborating with SDRs and CSMs, and advocating customer needs to influence product. Provide outstanding customer service while working remotely.

As an Account Executive, you will manage the full sales cycle, consult B2B clients, provide customer service, and influence product development based on client feedback.

As an Expansion SDR, you will engage existing customers to identify upsell opportunities, book demos for Account Managers, and manage CRM records.

The Enterprise Customer Success Manager is responsible for managing high-value enterprise customers, driving retention, growth, and advocacy through strategic planning and stakeholder engagement.