Leads customer success for strategic electric utility accounts, overseeing enterprise software deployments from pilots through long-term adoption and value realization. Manages a team of Customer Value Architects and Forward Deployed Engineers, advises utility executives, establishes ROI and governance frameworks, oversees technical workstreams, and partners with Sales, Product, and Engineering on implementation, risk mitigation, roadmap feedback, and expansion opportunities.

Leads an enterprise Account Executive team across a U.S. region, owning pipeline, revenue, forecasting, account planning, sales processes, onboarding, coaching, and growth targets. Supports strategic customer deals, partners with marketing on account-based campaigns, builds utility-industry relationships, and represents Neara at customer sites and industry events. The role also develops user groups and customer feedback loops to inform product direction.