Lead strategic enterprise customer engagements from kickoff through renewal. Build executive relationships, support implementation and onboarding, deliver analytical business-value reviews, train core users, identify expansion opportunities, and act as the customer’s internal advocate. Partner cross-functionally with Sales, Engineering, Product, and Marketing to improve customer outcomes and product direction. Coach other Customer Success Managers while managing multiple projects in a fast-paced hybrid environment.

Leads hands-on content and product marketing across positioning, messaging, competitive narrative, customer proof, SEO/AEO content, organic social, email nurture, sales enablement, and campaign creative. Writes and edits high-converting content, directs AI-assisted workflows using Claude, develops memorable brand campaigns, and collaborates closely with the VP of Marketing in a lean B2B SaaS environment.