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Leads end-to-end fraud operations, including Level 1 alert operations, Level 2 investigations, fraud intelligence, queue management, escalations, service levels, and operational risk response. Manages subordinate managers, establishes investigative and documentation standards, monitors KPIs and KRIs, supports audits and OCC examinations, and partners on detection, controls, quality assurance, and regulatory referrals. Drives continuous improvement while developing fraud operations talent and ensuring examination-ready execution.

Reviews and investigates fraud alerts, monitoring reports, and cases across accounts, cards, transactions, devices, and relationships. Identifies fraud patterns, documents findings, takes card actions, escalates suspicious or urgent activity to BSA/AML Operations, and maintains regulatory, quality, production, and SLA standards. Handles fraud-related cardholder calls and records all activity in Actimize and tracking spreadsheets.

Prepares and electronically files Suspicious Activity Reports and Currency Transaction Reports with FinCEN. Drafts examiner-ready SAR narratives, conducts continuing-activity reviews, validates CTR data, manages exemptions, maintains filing evidence, coordinates with investigations teams, and identifies filing trends. Ensures regulatory accuracy, completeness, and deadline compliance while supporting audits and examinations.

Investigates and documents suspicious activity monitoring cases within a bank’s BSA/AML and sanctions operations program. Responsibilities include enhanced due diligence, SAR referrals, CTR accuracy, regulatory inquiries, case queue management, risk assessments, quality reviews, root cause analysis, policy support, and feedback on transaction-monitoring rules. The role collaborates with compliance, analytics, technology, assurance, and program management teams to maintain effective, risk-based financial crime controls.

Prospect, qualify, and close new commercial finance accounts focused on working capital. Build referral networks, present financial products, manage sales pipelines, negotiate profitable deals, collect borrower information for underwriting, and meet volume, margin, fee, and cross-sell targets. Maintain customer and partner relationships, monitor competitors, collaborate across departments, support marketing initiatives, and contribute to portfolio growth and retention.

Leads the BSA/AML Program Office, overseeing compliance governance, committee coordination, Board and executive reporting, program strategy execution, staffing and capacity planning, vendor engagements, financial tracking, and team development. The role consolidates program data, identifies risks and resource constraints, coordinates regulatory and audit responses, and ensures BSA/AML initiatives progress from decision through execution. It requires hands-on financial crimes compliance expertise, leadership experience, and advanced Excel and PowerPoint proficiency.

Supports BSA/AML program delivery through requirements gathering, process documentation, intake and prioritization, project coordination, quarterly planning, roadmap reviews, and delivery tracking. Maintains Azure DevOps boards, develops Power BI reporting and dashboards, tracks milestones, risks, dependencies, testing, and key deliverables, and provides executive updates. Partners with business and technology teams to align priorities, forecast timelines, support capacity planning, and improve program execution.

Leads BSA/AML suspicious activity monitoring case operations, including investigations, dispositions, escalations, SAR referrals, CTR compliance, regulatory responses, metrics, board reporting, root cause analysis, rule tuning, governance, and team development. Oversees managers and investigative teams while partnering with compliance, technology, analytics, assurance, and senior leadership to strengthen financial crime controls and regulatory effectiveness.

Manages the independent quality control program for BSA/AML and sanctions operations. Oversees risk-based sampling, error-taxonomy application, calibration, analyst leadership, results reporting, governance follow-up, and read-only system access. Ensures QC independence from production decisions, supports internal audit and compliance testing, and maintains product-aware reviews across card issuing, acquiring, tax products, digital payments, and sanctions screening.

Manages the bank’s SAR and CTR filing program, including intake, triage, analyst supervision, quality assurance, regulatory deadlines, FinCEN e-filing, consultant oversight, and escalation processes. Ensures filings are accurate, complete, timely, and defensible while maintaining Pathward’s decisioning authority. Coordinates with compliance, investigations, sanctions, information security, and program management teams; monitors service levels and backlogs; supports audits, examinations, and senior leadership reporting.