Manage a portfolio of enterprise B2B SaaS or cybersecurity accounts, coordinating customer communications, follow-ups, onboarding, adoption, escalations, and renewals. Maintain Jira tickets, account health scores, and risk visibility while partnering with solution architects, technical support, and account directors. The role owns day-to-day customer relationships, ensures action items are completed, identifies adoption risks, and surfaces expansion opportunities.

Drive pre-sales engagements for AI security solutions: consult with clients, demo products, design tailored architectures, lead PoCs, provide technical support, enable stakeholders, and inform product roadmap.

Serve as pre-sales technical lead for federal customers, architecting and deploying AI security platform in SaaS and airgapped environments. Lead discovery workshops, scope proofs-of-value, build demos and POC AI apps, integrate SDKs/APIs, advise on AI/ML security and MLOps, deliver demos and written deliverables, and support onboarding and troubleshooting with Customer Success.