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The Principal Sales Engineer will manage customer relationships, scope technical opportunities, provide pre-sales support, and mentor junior team members, ensuring successful implementation of Cortex's solutions.

As a Senior Customer Success Manager, you will lead customer journeys, drive value realization, serve as a technical advisor, and contribute to Customer Success evolution with a focus on large enterprise accounts.

Drive revenue by acquiring and expanding enterprise customers; develop strategic sales plans; qualify leads; conduct discovery; deliver product demonstrations; collaborate with cross-functional teams to ensure customer success.

Lead design, implementation, and maintenance of scalable backend systems and services. Improve performance, reliability, and deployments; operate production systems (incident response rotation); conduct code reviews; mentor engineers; collaborate with product, sales, and customers.

The Staff Backend Engineer will define architecture, lead development of scalable backend systems, optimize performance, and mentor engineering teams.

Generate outbound pipeline and qualified sales opportunities by prospecting, cold calling, researching, and collaborating with AEs and marketing. Meet quota, forecast performance, and improve BDR processes and tools.

Own strategic product initiatives for Cortex's Internal Developer Portal: define requirements, prioritize roadmap, conduct market and competitive research, gather customer feedback, collaborate with engineering and design, drive product rollouts and communications, and track key metrics to inform data-driven decisions.