Supports product managers with product performance analysis, reporting, dashboard maintenance, requirements gathering, documentation, pricing analysis, and cross-functional coordination. Tracks KPIs such as revenue, adoption, churn, and usage; validates data; identifies trends and gaps; supports launches, testing, rollouts, and post-launch monitoring. The role translates business needs into structured requirements for technical teams and helps coordinate product initiatives across Marketing, Sales, Finance, Operations, and Engineering.

Maintain and enhance the ICOMS billing system and IBM AS/400 environment. Responsibilities include implementing and testing system changes, troubleshooting issues, supporting data migrations, automating processes, documenting workflows, configuring features, and supporting customer-facing departments. The role requires ICOMS, GUI, IAD, and AS/400 experience, along with database, troubleshooting, reporting, and Microsoft Office skills. Overnight maintenance and project coordination may be required.

Lead revenue operations and analytics to ensure accurate reporting, scalable systems, and cross-functional execution. Build executive dashboards, drive revenue planning and forecasting, optimize CRM and reporting tools, manage sales compensation and GTM processes, and lead initiatives to improve conversion, reduce timelines, and support executive decision-making.