Support enterprise contact center and telephony operations during migration to Five9 CCaaS. Administer Cisco, Microsoft Teams, Avaya, and Five9 platforms; perform provisioning, deprovisioning, MACD changes, troubleshooting, ticket management, documentation, and user support. Collaborate with IT, network, vendors, and business teams, escalating complex diagnostics to L2 engineers. Work standard Eastern-time business hours without on-call responsibilities.

Administers and configures global finance applications for US-based clients, including Oracle Fusion Cloud Financials, Coupa, Concur, BlackLine, and Longview. Responsibilities include role security, user provisioning, ticket management, troubleshooting, release testing, integrations support, documentation, audit support, training, and participation in finance technology implementations and transformation projects.