Build and manage client relationships for pre-employment screening services. The Client Success Manager monitors client health, resolves at-risk accounts, aligns products with hiring needs, conducts business reviews, and partners with internal stakeholders to deliver strong client experiences and retention. The role requires effective communication, problem-solving, adaptability, and experience with customer success or account management.

Leads revenue operations across pricing, product launches, billing, invoicing, partner revenue shares, commissions, and accounts receivable. Manages a blended US-based and offshore team, oversees billing escalations and client finance calls, approves write-offs, and optimizes financial and collections processes. Requires strong financial modeling, leadership, communication, problem-solving, and process improvement skills.