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Sell NICE Value Realization Services across the Americas by driving services-only opportunities, developing GTM and pipeline, evangelizing solutions, engaging C-level buyers, forecasting, and ensuring delivered value for renewals and expansions.

Enable and mentor partners to sell and deliver NiCE AI/CCaaS solutions. Lead technical discovery, demos, PoVs, and architecture reviews; build partner enablement content; manage technical partner relationships, integrations, release impacts, and service scoping.

The AI Solution Strategist will bridge technical teams and business stakeholders to define and launch conversational AI agents while managing multiple complex projects and ensuring customer success and engagement.

The role involves enabling partners to build AI Agents on the Cognigy platform through hands-on technical support, workshops, and mentoring on JavaScript and integrations, while collaborating closely with internal teams.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.