Leads Lightning AI’s global customer experience organization, including Technical Account Managers and Support Engineers. Owns strategy, onboarding, adoption, technical success, retention, expansion, account health, escalations, and customer experience metrics. Partners closely with Product, Engineering, Infrastructure, Sales, and Finance to resolve customer issues, influence product priorities, and scale high-touch support through automation and self-service. The role requires strong technical fluency, executive communication, operational rigor, and experience supporting complex SaaS, cloud, developer platform, or AI infrastructure products.

Design and scale reliable spine-leaf data center networks supporting GPU clusters and AI workloads. Build Ethernet fabrics using EVPN/VXLAN and BGP, optimize traffic, support RoCE/RDMA, and manage backbone, WAN, DCI, and edge connectivity. Develop network automation and Infrastructure-as-Code solutions, improve observability and telemetry, troubleshoot distributed performance issues, and collaborate with compute, storage, platform, and operations teams. The role requires hands-on Cumulus NOS expertise and experience with large-scale, high-performance infrastructure.