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Provide front-line technical support for clinical applications, hardware, and software. Troubleshoot via phone and ticketing systems, document issues, assist with EHR configuration (AdvancedMD/Athenahealth), identify operational inefficiencies, meet service desk KPIs, and collaborate cross-functionally to improve processes and support clinicians and staff.

Lead and develop a field-based team of Clinician Liaisons to drive referral growth through territory outreach, coaching, account expansion, and data-driven performance management using Salesforce and reporting tools. Partner with clinical and operations teams to align demand with clinician capacity and ensure consistent execution of sales strategy.

The Manager will oversee technical accounting, prepare SEC filings, draft accounting memos, and collaborate with finance teams to ensure compliance with US GAAP.