Leads strategic process-improvement initiatives across digital marketplace operations. Maps current and future-state processes, conducts data analysis, develops business cases, manages improvement roadmaps, and oversees cross-functional project delivery. Partners with finance, analytics, and business stakeholders to influence priorities, implement changes, measure outcomes, and improve adoption. Requires strong communication, process design, executive presentation, and change-management skills.

Administer and improve Workday and multi-platform HR security, including role-based access, security groups, access reviews, request approvals, audit support, governance documentation, and compliance controls. Evaluate elevated access requests, identify risks, resolve routine issues, coordinate remediation, and escalate complex decisions. Partner with HR, IT, Legal, and Compliance stakeholders to strengthen policies, processes, and least-privilege access across Workday, Peakon, UKG, Prism, and HR data platforms.

Leads an instructional design team and oversees learning strategy, curriculum development, and delivery across Cox Automotive. Partners with stakeholders to identify capability gaps, prioritize investments, manage learning portfolios, and deliver instructor-led, virtual, digital, and blended solutions. Drives innovation using learning technologies and AI-enabled practices, measures program effectiveness, manages resources and priorities, and develops a high-performing team focused on business impact and continuous improvement.