Provides onsite desktop and IT support by diagnosing hardware and software issues, supporting Windows and Mac endpoints, deploying and maintaining devices, managing software licensing and inventory, documenting solutions, resolving service tickets, coordinating with vendors, and assisting users remotely or in person. The role requires three years of desktop support experience, after-hours on-call participation, and strong knowledge of Active Directory, GPO, Office 365, SCCM, and desktop operating systems.