Reconcile complex mortgage servicer reports, remittances, cash receipts, billings, and discrepancies under strict deadlines. Research and resolve servicing issues, manage servicer relationships, answer investor inquiries, prepare distribution wires, maintain procedures, and support departmental projects. The role operates under close supervision and requires accurate reporting, communication, relationship management, and proficiency with Microsoft Office.

Reconcile primary servicer reports and remittances, research discrepancies, resolve cash settlement issues, prepare wires, manage servicer relationships, answer investor inquiries, maintain procedures, and support team projects within strict deadlines.

Originates mortgage loans by building referral relationships, generating leads, consulting with clients, analyzing financial and property documents, recommending suitable loan products, and guiding borrowers from application through closing. Represents Rocket Mortgage in community functions, maintains a book of business, resolves client concerns, provides client service, and stays current on mortgage products, qualification standards, and process changes.