Executive leader overseeing account management, strategic client relationships, renewals, retention, expansion, and net revenue retention. Leads account managers, establishes performance standards and KPIs, manages executive escalations, negotiates contracts, develops strategic account plans, and partners with Sales, Product, Marketing, Clinical, and Operations teams. The role drives client satisfaction, revenue growth, risk mitigation, and service delivery while presenting outcomes to senior leadership. Regional travel of 30%–35% is required.