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The Customer Success Manager at Maze will drive user adoption, support mid-market customers in research practices, and own renewal strategies. The role involves educating clients on the product, analyzing customer usage, and advocating for client needs within the company. Additionally, the manager will lead executive reviews and identify opportunities for account expansion.

Manage and grow strategic accounts by prospecting new business and upsells, build executive relationships in Research/Product/Design, coordinate internal teams to close contracts, forecast revenue, and share best practices and product feedback.

Lead core product initiatives for Maze's AI assistant, coordinating cross-functional teams to understand customer needs and drive product strategy, execution, and prioritization.

The Senior Research Partner will lead customer engagements, helping to define and operationalize KPI-linked research, driving retention and adoption while collaborating across teams.

Manage and grow enterprise accounts by prospecting, building relationships with stakeholders, executing contracts cross-functionally, forecasting to revenue targets, and sharing product feedback.