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Lead and grow the Customer Studio engineering team to deliver major product features, improve execution pace, hiring, reliability, and incident management. Drive data-warehouse performance optimizations, real-time audience syncing (CDC), analytics/experimentation, and integrate generative AI to improve user workflows while mentoring engineers and collaborating on roadmap and recruiting.

Lead and build the Deal Desk function: own complex enterprise deal structuring, pricing frameworks (including consumption models), CPQ and quote-to-cash systems, approval workflows, and renewal/expansion mechanics. Partner with Sales, Finance, Legal, and executives to enable fast, accurate quoting while protecting margin and ensuring clean billing and revenue recognition.

This role focuses on enhancing developer productivity for Hightouch's engineering team by owning the build/test/deploy processes, improving multi-cloud infrastructure, and driving excellence in testing.

Own onboarding, adoption, retention, and expansion for mid-market customers. Provide technical guidance, manage onboarding projects, troubleshoot escalations, collaborate cross-functionally, and surface product feedback to drive platform improvement.

Partner-focused sales role owning Snowflake partnership day-to-day: source partner-sourced pipeline, co-sell with Snowflake AEs, run joint meetings and events, enable partners, attend in-person Snowflake events (2-3 heavy travel months/year), and maintain frequent partner cadences to accelerate deals and expansion.

Own GTM revenue economics and forecasting: build capacity/productivity and pipeline-to-ARR models, analyze GTM unit economics (CAC, LTV, payback), partner with CRO/RevOps/Marketing, support pricing/packaging, and prepare board-level GTM analysis and scenario modeling to guide growth investments.

The Partner Solutions Engineer builds relationships with partner SEs and technical leaders, supports partner sales with technical needs, and drives partner-informed product enhancements through collaboration with key ISVs.