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Lead machine learning initiatives, oversee product development, improve execution pace, enhance team reliability, and foster team growth at Hightouch.

The role involves rapid prototyping and architecting production LLM pipelines for AI in marketing workflows. Responsibilities include developing proofs of concept, making AI architecture decisions, building production data agents, and understanding user workflows for seamless AI experiences.

Primary relationship owner for a portfolio of clients, ensuring retention, adoption, and expansion. Drive renewals and upsells, map solutions to client goals, lead renewal meetings and strategic reviews, collaborate with internal teams for delivery, maintain account health and records, and produce progress reports.

Lead and mentor a team of Solutions Engineers, ensuring exceptional customer experiences and collaboration with AEs. Develop technical expertise in data activation and integration platforms, delivering tailored demonstrations and solutions for clients.

The Technical Account Manager will oversee customer journeys, ensuring clients utilize the Hightouch platform effectively and driving customer retention and adoption through strong project management and technical expertise.

Develop and optimize distributed systems for syncing customer data, focus on scalability, reliability, and performance for global clients.

Lead an engineering team building an Agentic Marketing Platform: roadmap and deliver major features, improve execution velocity and reliability, recruit and grow engineers, and build systems for content generation (foundation models), context management, insights, and orchestration with ad and lifecycle platforms.

Lead and grow the Customer Studio engineering team to deliver major product features, improve execution pace, hiring, reliability, and incident management. Drive data-warehouse performance optimizations, real-time audience syncing (CDC), analytics/experimentation, and integrate generative AI to improve user workflows while mentoring engineers and collaborating on roadmap and recruiting.

Lead development of AI-assisted engineering tooling and infrastructure so agents can autonomously run in cloud dev environments, access CI/CD and internal systems, execute tests, and improve developer productivity through integrations, documentation, and enablement.

The Senior Enterprise Solutions Engineer will lead technical sales, designing solutions, and building relationships with stakeholders while navigating complex buying committees.