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Lead creative design for enterprise lifecycle email campaigns using Hightouch’s AI marketing platform. Translate brand guidelines into agentic workflows, prompts, reference libraries, and guardrails; create high-quality email campaigns; partner with customers on testing and performance optimization; influence product and model behavior; and document scalable creative best practices.

Designs and implements Hightouch Identity Resolution solutions for enterprise customers. Assesses data architectures, develops identity rules and data models, debugs customer issues using SQL and server logs, explains system behavior, and identifies product gaps. Partners with sales engineering, support, and technical account management while advising technical and executive stakeholders on data strategy and identity architecture.

Leads enterprise customer discovery and data architecture engagements, translating marketing goals into activation use cases, schemas, identity rules, semantic layers, and measurable outcomes. Directs AI agents and customer teams in building and validating data transformations, owns implementation quality and performance, and develops reusable reference architectures. Serves as the long-term technical architect and channels customer needs to product teams.

Own enterprise email and SMS deployments from technical discovery through production launch. Lead architecture workshops, migrations, integrations, configuration, testing, SMS provisioning, consent management, deliverability readiness, and cutover planning. Advise customers on technical decisions, risks, dependencies, and messaging architecture while partnering with Product and Engineering to resolve blockers. Develop scalable implementation frameworks, documentation, tooling, and best practices for enterprise deployments.

Own Hightouch’s core marketing product portfolio, including audiences, analytics, experimentation, trait building, and orchestration. Set product vision and priorities, lead 0-to-1 innovation, improve adoption, and drive revenue outcomes. The role requires close collaboration with Engineering, Design, executives, customers, and go-to-market teams. This senior, hands-on product leadership position involves managing multiple workstreams, validating market needs, defining MVPs, and presenting product strategy and customer insights.

Leads and scales a team of Technical Architects serving enterprise customers. Oversees customer onboarding, success, retention, expansion, technical escalations, implementation standards, and customer health metrics. Partners with Sales, Product, Marketing, and Engineering to improve adoption, prioritize customer-driven enhancements, and develop go-to-market strategies. Combines people leadership, technical expertise, coaching, and cross-functional program execution to deliver strong customer outcomes.

Develop experimental AI techniques for agentic marketing applications, especially image and video generation. Build proofs of concept, autonomous evaluation and improvement systems, realistic AI-generated video, and brand-aligned creative generation workflows. The role requires strong quantitative and probabilistic thinking, backend architecture skills, creativity with LLM applications, and product intuition.

Develops value frameworks, use-case libraries, buyer narratives, release positioning, capability boundaries, and product readiness standards. Partners cross-functionally with Product, Product Marketing, Sales, Solutions Engineering, and field leadership to translate technical product capabilities into defensible customer outcomes, qualification paths, business cases, and seller enablement. Requires substantial experience in positioning technical products and familiarity with MEDDPICC.

This role focuses on enhancing developer productivity for Hightouch's engineering team by owning the build/test/deploy processes, improving multi-cloud infrastructure, and driving excellence in testing.

Partner-focused sales role owning Snowflake partnership day-to-day: source partner-sourced pipeline, co-sell with Snowflake AEs, run joint meetings and events, enable partners, attend in-person Snowflake events (2-3 heavy travel months/year), and maintain frequent partner cadences to accelerate deals and expansion.