Lead integrations product domain, translate strategy into roadmaps and backlog, write requirements and user stories, manage sprints, allocate developer resources, resolve blockers, measure KPIs, and mentor a tech writer to deliver robust API and middleware integration solutions for the Campus Experience Platform.

Provide advanced technical support and troubleshooting for the Pathify SaaS platform, resolving complex application, integration, SAML SSO, and data issues. Diagnose API integrations, file provisioning (CSV/JSON/XML) and SFTP workflows, read/debug JavaScript and logs, collaborate with engineering to document architecture and recommend product improvements, and communicate technical details clearly to university stakeholders. Participate in a 24/7 on-call rotation for critical incidents.