Manage a portfolio of 30+ higher education accounts, driving renewals, retention, upselling, cross-selling, and expansion revenue. Build executive relationships, lead contract negotiations, deliver consultative presentations and platform demonstrations, mitigate churn, and coordinate with Customer Success, Product, Solutions Architecture, and leadership. Maintain Salesforce pipeline and forecasts while developing cross-sell opportunities and supporting strategic client engagements.

Manage at least 45 SMB higher education accounts, driving renewals, retention, upsells, and cross-sells. Conduct high-volume outreach, product demonstrations, account check-ins, and discovery calls while tracking sales KPIs and maintaining accurate CRM records. Collaborate with Customer Success and Support to resolve customer issues and identify growth opportunities. Requires SaaS account management experience, consistent quota attainment, and occasional travel.