Lead end-to-end sales pursuits for IT infrastructure managed services. Build and execute strategic sales plans, penetrate target markets, shape messaging, drive RFP responses and negotiations, and ensure smooth sales-to-delivery transitions while mentoring teams and promoting collaboration.

Lead strategic sales and marketing to grow revenue and expand the firm's client base within Internal Firm Services. Develop market strategies, conduct research, build client relationships, use CRM and digital marketing, create campaigns, drive business development, promote technology solutions, and mentor teams while overseeing projects and executive negotiations.

Lead sales operations and customer experience consulting initiatives: analyze touchpoints, design customer journey maps, optimize sales processes, oversee CRM and retention strategies, apply systems thinking and trend analysis, direct and coach teams, validate client outcomes, and drive service excellence to improve satisfaction and business growth.