Top Remote Customer Success Jobs in Denver & Boulder, CO

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Lead customer onboarding and implementation for manufacturing software customers, including process mapping, data migration, configuration, go-live, and user training. Own ongoing customer relationships, drive product adoption, troubleshoot workflow gaps, create custom reports or imports, and communicate product feedback to engineering. The role combines technical problem-solving, process consulting, customer success, and occasional onsite support, with 10–20% travel.

Manage B2B client relationships, drive annual renewals, reduce churn, and identify upsell and cross-sell opportunities. Maintain regular client touchpoints, resolve issues, improve customer satisfaction, and help clients maximize product and service ROI. Manage a portfolio of 30 or more clients while tracking retention, renewal, recurring revenue, and customer success metrics.

Manage a mid-market portfolio of multi-location customers after onboarding. Drive platform adoption, retention, renewals, account health, and expansion opportunities through structured check-ins, business reviews, and account planning. Build trusted stakeholder relationships, identify risks, translate customer metrics into recommendations, advocate for customer needs internally, and mentor newer customer success managers on complex accounts and escalations.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Leads Foley’s customer onboarding function across SMB, mid-market, and enterprise segments. Manages and develops onboarding teams, owns onboarding strategy and playbooks, partners with Sales, Operations, and Customer Success, and oversees implementation execution. Accountable for onboarding KPIs, capacity, customer transitions, escalation management, and continuous process improvement. The role requires strong cross-functional leadership, organizational skills, customer communication, and experience scaling onboarding programs in a technology company.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage enterprise clients after sale by onboarding them, driving adoption and measurable learning outcomes, conducting business reviews, monitoring account health, and supporting retention and expansion. Partner with sales, services, product, and technical support teams to resolve issues and advocate for client needs. Provide strategic guidance, facilitate learning program implementation, identify upsell opportunities, and inform product priorities through client feedback.

Own a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Drive adoption, value realization, and measurable outcomes; define success criteria; advise revenue, marketing, and operations stakeholders; lead business reviews, renewals, and expansion opportunities; and share customer insights to influence product direction and scalable success playbooks.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Leads customer success for enterprise B2B SaaS clients by managing onboarding, implementations, workflow deployments, platform configuration, technical escalations, testing, and digital transformation initiatives. Advises customers on process mapping and product configurations, drives adoption and expansion, supports business development, manages project milestones and contracts, and collaborates with engineering and data science teams. Travel within the U.S. and Canada may reach 25% annually.

The Value Realization Manager partners with customers and sales teams to quantify software value through ROI, TCO, cost-benefit analyses, business cases, and success metrics. The role presents value insights to executives, tracks post-implementation outcomes, supports executive business reviews and sales cycles, identifies expansion opportunities, and develops value-selling tools and methodologies. It requires strong financial analysis, customer engagement, presentation, and cross-functional collaboration skills in a B2B SaaS environment.

Owns customer needs and close-the-loop processes, coordinates with cross-functional teams to resolve issues and improve customer experiences, uses Gainsight to track customer inputs, and mentors junior representatives. Requires advanced knowledge of company products and services, customer engagement experience, and the ability to recommend process improvements.

Own retention, renewals, account strategy, customer health, and growth opportunities for strategic Bankruptcy Risk customers. Build executive relationships with financial institutions, lead onboarding and implementation, coordinate issue resolution, conduct business reviews, and partner with Sales, Product, Engineering, Legal, and Operations. Use account data to identify risks and opportunities, deliver tailored customer education, improve processes, and lead the team toward stronger adoption, customer outcomes, and recurring revenue.

Own customer success for 40–50 mid-market government contracting accounts. Drive platform adoption, value realization, user training, quarterly business reviews, account health, risk mitigation, and expansion identification. Partner with Account Managers on renewals, translate customer feedback into product improvements, and collaborate with Sales and Engineering. The role requires substantial GovCon proposal and capture experience, customer-facing experience, strong communication, analytical judgment, and U.S. citizenship for federal background screening.

Manages post-implementation success, retention, renewals, and growth across enterprise healthcare accounts. Builds executive relationships, delivers quarterly business reviews, supports customer workflows and data use, and acts as a PatientIQ platform subject matter expert. Collaborates with implementation, product, engineering, and sales teams to communicate customer feedback, improve the product roadmap, identify expansion opportunities, and maintain documentation. Requires healthcare experience, strong communication and organization, technical aptitude, and at least 25% annual travel.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.

Manage approximately 35 enterprise customer accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, and increase product value. Analyze engagement data, report KPIs, identify upselling and cross-selling opportunities, improve customer and product processes, and mentor team members. Requires strong communication, organization, project management, multitasking, leadership, and data analysis skills, with less than 15% nationwide travel.

Supports customer onboarding, training, account relationships, issue resolution, reporting, dashboards, quotations, CRM management, and post-order updates. Collaborates with sales, logistics, commercial operations, and support teams to improve customer satisfaction and processes. Provides administrative and analytical support, monitors customer health, manages cross-functional initiatives, and identifies opportunities to enhance long-term client success.

Handle complex customer escalations, advocate for customers across public channels, coach support agents, audit ticket quality, identify support trends, improve processes, train agents, and maintain Help Center and internal documentation. The role requires strong written communication, de-escalation skills, customer-focused judgment, and independence in a remote asynchronous environment.

Own an enterprise customer portfolio from deployment through adoption, renewal, and expansion. Build success plans, drive platform adoption and value realization, manage retention risks, negotiate commercial agreements, and identify expansion opportunities. Partner with Sales, Product, Engineering, Professional Services, Support, systems integrators, procurement, InfoSec, and legal. Lead executive-level workshops and business reviews while managing ARR, NRR, GRR, usage, adoption, and CSAT/NPS metrics.

Manages and grows a corporate travel client portfolio by strengthening relationships, increasing revenue and profitability, developing consultative solutions, leading sales efforts, creating pricing strategies, conducting business reviews, and aligning client needs with GBT products and technology.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).