Director, Customer Success

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Director of Customer Success will lead and develop a growing team of customer success professionals supporting large, complex Blues health plan clients. This role is responsible for elevating team performance, mentoring talent, and modeling what “great” looks like in client engagement, problem resolution, and cross‑functional partnership. The Director will balance strategic oversight with hands‑on leadership—stepping in to guide complex escalations while empowering the team to operate independently. They will oversee client relationships, drive retention and satisfaction, navigate a highly matrixed internal environment, and ensure customer success outcomes scale alongside the business. This is a highly visible leadership role focused on people development, executive‑level client engagement, and building a high‑performing customer success organization.

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• This is a high-profile role that will be a protector of Availity’s revenue streams
• Be part of driving strategy and vision in order to drive success
• Work for a leader that supports collaboration and empowers their team to get the job done
• Passion for leading, developing and mentoring account management team

To be qualified for this position you:

• 10 years’ experience in managing large (1MM member) health payers.
• 3+ years in a people leadership role.
• Possess a deep understanding of the payer landscape of health plans and inter-plan operations.
• BA or BS in any field plus relevant job-related experience, MBA preferred or equivalent business experience with demonstrated results.
• Have led strategy to implementation and have a proven ability to define a clear vision and roadmap that is challenging, but achievable and motivating to our clients and associates.
• Possess strong communication and excellent presentation skills.
• Understand financial acumen to drive profitable growth.
• Ability to build trust and approach problems from a curious, ready-to-learn perspective.
• Proven track record in strong change management with the ability to lead a team effectively through ambiguity.
• Work creatively and analytically in a time-limited, problem-solving environment.
• Demonstrate love for technology and keeping up with the rapid advances.
• Have a High Say / Do ratio.
• Believe in integrity and ethics.

You will set yourself apart with:

• Payer experience within the Blues Plans
• Healthcare Technology experience

You will be:

• Working with account teams to build compelling vision statements, value-driven strategies, and position Availity as a differentiator
• Collaborating with accounts and working closely across the company to infuse the mentality of leaning in, new skill sets, and thought leadership to help solve the customer’s need
• Championing a human-centered, entrepreneurial approach to strategic enterprise transformation within our account teams customers, and partners
• Anticipating the key decisions and change management needed to make progress, craft governance frameworks, and create the organizational alignment and momentum towards a vision
• Maintaining a high-level understanding of platform capabilities to advise and inspire teams and customers
• Continually monitoring and sharing emergent, disruptive trends in technology and business transformation
• Seeking out and acting on feedback from clients
• Creating dashboards per client on utilization, penetration of products, pursuit plans, and win strategies
• Serving as a role model and a developer of people to continue to grow at Availity
• Driving revenue and costs forecasts for your line of business
• Synthesizing insights from account teams, driving thought leadership, and developing recommended actions that will directly impact the growth of our company

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams in the office.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program that you can take advantage of on day one! 
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps: 

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:  

• Recruiter Recorded Video Pre-Screen
• Video Interview with Hiring Manager
• Video Peer Panel
• Final Interview with Chief Customer Officer

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers