Top Remote Tech Support Jobs in Denver & Boulder, CO

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

The Technical Support Specialist provides expert-level customer support for Control4 products and other third-party brands, resolving technical issues and creating documentation.

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Provide Tier 3 technical support and incident management for a large-scale trading platform, troubleshoot distributed systems and backend code, collaborate with DevOps and backend teams, build automation tools and monitoring, maintain knowledge base, and engage with Java/Spring Boot microservices, APIs, blockchain tech, and AI-assisted troubleshooting.

Serve as primary technical contact for customers, troubleshoot and resolve issues across cloud, container, and network environments, collaborate with engineering/product teams to reproduce and escalate complex problems, guide setup and best practices, document solutions, and drive proactive product improvements to maintain high customer satisfaction.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

The Network IT Specialist will manage Tier 2 escalations, troubleshoot complex networking and hardware issues, optimize support operations with AI tools, and enhance documentation. The role involves collaborating with cross-functional teams and ensuring customer satisfaction through effective problem-solving and communication.

The Director of Technical Support leads the technical support team, driving strategic initiatives, managing performance metrics, and ensuring quality resolution experiences for MSP partners while deploying AI-powered tools.

The Senior Federal Technical Consultant provides technical consulting, leads enterprise solution design, and cultivates customer relationships while meeting revenue and satisfaction goals.

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and medical-imaging issues; handle inbound/outbound calls; document cases in CRM; perform remote upgrades and preventative maintenance; escalate and drive resolutions; contribute to knowledgebase; maintain customer satisfaction. Travel ~10%.

Provide hybrid technical support, QA, and light development for MultiValue database products. Troubleshoot production issues, perform root-cause analysis, participate in on-call rotations, write automation scripts (Python/Shell), read and debug C code, assist QA testing, author documentation, and help integrate AI tools into support workflows.

Provide remote technical support for a telehealth platform: troubleshoot login, connectivity, and system errors; guide users through features; document issues and escalate complex problems to engineering; collaborate with product teams to improve user experience.

As a Technical Support Specialist at Vanta, you will provide technical assistance to customers, troubleshoot issues, and document solutions while collaborating with support and engineering teams to enhance customer experience.

Provide Tier II technical support for Censis surgical asset management products: troubleshoot systems, perform upgrades and backups, manage SSO and integrations (HL7), analyze SQL and logs, communicate with customers and internal teams, maintain documentation, and support implementations from pre-implementation through end-of-life.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.