Top Remote Tech Support Jobs in Denver & Boulder, CO

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides technical support for CrowdStrike customers by troubleshooting issues, identifying root causes, resolving or escalating incidents, documenting bugs, and creating knowledge-base content. The role manages customer escalations, communicates technical guidance clearly, supports Windows and security environments, and contributes to process improvements. Candidates need at least three years of customer-facing technical support or systems administration experience, strong analytical and communication skills, and familiarity with Windows, networking, security solutions, Linux, or Splunk.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting customer issues, managing support tickets and SLAs, escalating complex problems, advising school IT administrators, creating documentation, and delivering customer service through email, phone, and Google Meet. The role also requires maintaining certifications, collaborating across teams, and staying current with evolving Google and AI technologies.

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Provides Tier 1 technical support to customers through phone, chat, and email. Troubleshoots issues, researches solutions, documents interactions in Salesforce, manages case follow-ups, escalates unresolved problems, and delivers empathetic customer service in a high-volume environment. The role requires strong communication, critical thinking, multitasking, technical troubleshooting, and proficiency with common operating systems, browsers, productivity applications, and devices.

Provides Tier 1 technical support to customers by phone, chat, and email. Troubleshoots product and platform issues, researches solutions, documents interactions in Salesforce, manages follow-ups, escalates cases appropriately, and delivers empathetic customer service in a high-volume environment.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Provides remote inbound technical support for residential and small-business alarm and home automation customers. Responsibilities include diagnosing issues through guided workflows, explaining troubleshooting steps, resolving problems, de-escalating customer concerns, scheduling onsite technician visits when needed, and promoting virtual or self-service options. The role requires multitasking across systems, accurate documentation, dependable attendance, strong communication, and a private, distraction-free home workspace.

Troubleshoot and resolve advanced technical issues escalated from Tier 1 support. Provide customer assistance through phone, email, and chat; analyze logs using Linux CLI and cloud monitoring tools; reproduce and escalate verified bugs; collaborate with Product, Engineering, QA, Tier 3, and CSM teams; maintain documentation; and mentor Tier 1 staff.

Provide phone and live-chat technical support for PC systems and CORSAIR products. Troubleshoot hardware, Windows, BIOS/UEFI, drivers, firmware, compatibility, installation, and performance issues. Guide customers through solutions, identify defective products, support warranty replacements, document interactions, escalate complex cases, and maintain productivity and customer satisfaction standards.

Provides technical support for dental-office software and computer technology. Diagnoses and resolves customer issues through phone, email, chat, and live-line channels; documents contacts and resolutions in CRM; manages escalations; performs data analysis, editing, and conversions; follows HIPAA guidelines; contributes to knowledge-base documentation, product feedback, training, and proactive customer outreach.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Provides expert technical support and product guidance for refractory products and applications. Develops lining designs, installation methods, product development business cases, launch plans, promotions, and technical marketing strategies. Conducts market and portfolio analysis, supports product rationalization, trains customers and internal teams, investigates product complaints with R&D, and presents at industry events.

Provides expert technical support and product guidance for refractory products and applications, analyzes customer needs, develops lining designs and installation methods, and collaborates on complaint investigations. Supports new product development, launches, promotions, market analysis, portfolio management, and product rationalization. Delivers training and technical presentations, attends industry events, and coordinates cross-functional projects while developing market growth strategies.

Provides advanced technical support for Digital Central Monitoring Unit solutions, serving as a senior escalation resource for software, hardware, networking, cloud, virtualization, and healthcare integrations. Leads implementations, upgrades, migrations, incident resolution, and customer escalation meetings. Partners with engineering, project, field, and clinical teams to improve service quality and reliability. Develops knowledge content, mentors support personnel, manages case workflows, and participates in 24x7x365 support with approximately 4–8 annual customer trips.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.

Provides first-line technical support to internal and external customers by diagnosing hardware, software, operating system, configuration, access, and connectivity issues. Manages Freshdesk tickets, documents troubleshooting and resolutions, meets SLAs, escalates complex issues, maintains knowledge-base materials, and supports users by phone and email. The role also includes on-site training, rotating on-call coverage, flexible hours, and collaboration with internal teams to maintain service quality and customer satisfaction.

Launches and supports Nokia Wavence microwave radio products across North America. Responsibilities include homologation and qualification testing, RF and system measurements, laboratory validation, troubleshooting complex microwave networks, resolving field and customer issues, supporting integration teams, preparing technical reports, and ensuring regulatory and quality compliance.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Provide post-launch technical support for broadband networks by diagnosing complex Layer 2 and Layer 3 issues across access, aggregation, routing, transport, and service layers. Investigate packet flows, logs, telemetry, alarms, and network configurations to isolate fault domains, determine root causes, and drive production incidents through resolution. Collaborate with NOC, engineering, operations, architecture, vendors, and service assurance teams in a 24x7 environment.

The Technical Support Engineer provides technical support for property management solutions, troubleshooting issues, educating customers, and collaborating with teams for complex challenges.

Provides overnight technical support to integrators’ customers, diagnosing and resolving smart-home, networking, A/V, surveillance, automation, and connected-technology issues. Uses OvrC and related tools to troubleshoot systems, explain solutions clearly, document root causes, recommend on-site service, test new products, and provide feedback to product teams. Requires two or more years of custom-integration installation and programming experience, plus certification in a major control platform.