Top Remote Tech Support Jobs in Denver & Boulder, CO

Provide first-line technical support to enterprise customers using Dragos cybersecurity products. Triage and resolve common issues, troubleshoot customer environments, document cases, support upgrades and configuration changes, and escalate complex problems while retaining ownership. Use AI tools responsibly, contribute technical knowledge-base content using KCS practices, and participate in a monthly weekend on-call rotation. The role requires strong communication, troubleshooting ability, Linux and networking familiarity, and U.S. citizenship.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides technical support for CrowdStrike customers by troubleshooting issues, identifying root causes, resolving or escalating incidents, documenting bugs, and creating knowledge-base content. The role manages customer escalations, communicates technical guidance clearly, supports Windows and security environments, and contributes to process improvements. Candidates need at least three years of customer-facing technical support or systems administration experience, strong analytical and communication skills, and familiarity with Windows, networking, security solutions, Linux, or Splunk.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting customer issues, managing support tickets and SLAs, escalating complex problems, advising school IT administrators, creating documentation, and delivering customer service through email, phone, and Google Meet. The role also requires maintaining certifications, collaborating across teams, and staying current with evolving Google and AI technologies.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Provides advanced technical support for the Dragos cybersecurity platform, troubleshooting escalated issues across Linux, Kubernetes, hardware, cloud infrastructure, APIs, networking, and hybrid environments. Reproduces issues in lab environments, analyzes logs, documents solutions, escalates unresolved problems, and collaborates with engineering and internal teams. Maintains customer communication, contributes to knowledge bases and process improvements, and participates in escalation and weekend on-call rotations.

Serves as the first point of contact for customer support inquiries across ticketing, chat, email, and phone. Troubleshoots basic to moderately complex software issues, documents interactions and resolutions, escalates cases to Tier 2, and guides customers through solutions. The role maintains product knowledge, contributes to knowledge-base documentation, collaborates with internal teams, and supports service-level and customer satisfaction goals during high-volume periods.

Serve as the primary customer contact for technical and functional support issues. Diagnose complex problems, coordinate with level 2 and level 3 teams, and propose improvements to backend systems, support processes, diagnostic tools, and task automation. Create expert knowledge-base articles, submit product enhancement requests, prioritize multiple tasks, and clearly explain technical concepts to nontechnical customers.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application logs, stack traces, browser traces, REST APIs, SSO, SAML, OAuth, and networks; configuring content sources and product features; managing alerts and remediation plans; creating runbooks and knowledge articles; educating customers; and coordinating cross-functional improvements. The role is remote, customer-dedicated, and may include extended on-call hours, screenings, clearances, training, and customer equipment use.

Provides proactive and reactive technical support to designated enterprise customers. Responsibilities include troubleshooting logs, stack traces, browser traces, APIs, integrations, authentication, and networks; managing incidents and remediation plans; configuring content sources; maintaining runbooks and knowledge articles; educating customers; coordinating with internal teams; and driving support improvements. The role is remote with flexible hours and may require customer-specific screenings, equipment, training, certifications, and extended on-call coverage.

Provides advanced Tier 3 technical support for IBM Guardium Data Security and IBM Z Multi-Factor Authentication products. Diagnoses complex installation, configuration, performance, and functionality issues; performs root cause analysis; develops reproducible cases; and recommends and implements solutions with customers and Engineering. The role supports z/OS environments, contributes to training and documentation, assists junior engineers, participates in projects, and may require occasional after-hours, weekend, or holiday support.

Provides technical customer support, investigates complex issues using logs and dashboards, reproduces defects in sandbox environments, troubleshoots QuickBooks Online integrations, and escalates findings to Engineering. The role also manages long-running cases, identifies recurring product issues, collaborates cross-functionally, and creates technical Help Center content. Requires technical support experience, strong debugging and written communication skills, QuickBooks Online expertise, and U.S. work authorization.

Provides L1 technical support to enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat-investigation issues through ticket ownership, log analysis, root-cause analysis, and collaboration with Engineering and Product. Supports onboarding, maintains knowledge-base documentation, communicates customer updates, identifies recurring issues, and recommends product improvements. Requires Spanish fluency and experience supporting cybersecurity, SaaS, or enterprise technology environments.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

Provides 24/7 technical support for network management system products, troubleshooting customer issues, performing corrective and preventative maintenance, and escalating complex problems. Manages outages, documents root causes, develops recovery solutions, maintains Salesforce and procedural records, and ensures SLA compliance. The role also supports knowledge management, customer communication, and collaboration with higher-level product and engineering teams.

Leads and rebuilds GrowthLoop’s technical support organization, including recruiting and coaching distributed support engineers, setting service levels, managing escalations, and owning customer outcomes. Designs AI-assisted support workflows with appropriate permissions, evaluation, and human oversight. Builds knowledge systems, runbooks, diagnostic tools, and automation while partnering with Product and Engineering on incident response, reliability, and permanent fixes.

Provides advanced technical support for complex customer issues involving ERP integrations, APIs, middleware, data integrity, and SaaS configurations. Responsibilities include log analysis, root cause investigation, issue replication, escalation coordination with Product and Engineering, customer communication, documentation, incident reviews, and process improvement. The specialist also supports system upgrades, regression testing, permissions management, and third-party connector troubleshooting.

Provides technical support to SaaS customers through multiple channels. Investigates web application issues using documentation, browser diagnostics, logs, network activity, system information, and AI-assisted tools. Communicates status and resolutions, documents cases, escalates unresolved problems, and manages multiple inquiries while maintaining strong customer service and product knowledge.

Provides combined Azure infrastructure administration and IT help desk support. Responsibilities include managing Azure virtual machines, networking, storage, backups, monitoring, identity, security, patching, and costs; troubleshooting Windows, Microsoft 365, Active Directory, servers, applications, VPNs, and user issues; handling support tickets; documenting resolutions; automating tasks with PowerShell and Azure CLI; and supporting migrations, upgrades, incident reviews, and maintenance.

Provides first-level technical support to customers by phone, email, and chat. Troubleshoots basic software, connectivity, installation, setup, password, and account access issues; documents resolutions and escalates complex problems. Requires clear communication, patience, computer literacy, problem-solving skills, and willingness to learn. Previous IT experience or certification is beneficial but not required.

Own customer support tickets from initial response through resolution, maintaining SLA commitments and coordinating escalations. Troubleshoot Linux-based GPU clusters, access issues, storage, networking, containers, drivers, quotas, security groups, billing, and account problems. Gather logs, reproduce issues, execute and create runbooks, improve documentation, and communicate clearly under pressure. The role requires cross-time-zone collaboration and participation in an on-call rotation for critical incidents.

Provides technical support across PostHog products, owns customer tickets, investigates and debugs unfamiliar systems, ships code and documentation fixes, and partners with engineering teams on recurring customer issues. The role also improves support tooling and workflows, communicates clearly with technical customers, and shares product feedback to inform prioritization.

Provides remote inbound technical support for residential and small-business alarm and home automation customers. Responsibilities include diagnosing issues through guided workflows, explaining troubleshooting steps, resolving problems, de-escalating customer concerns, scheduling onsite technician visits when needed, and promoting virtual or self-service options. The role requires multitasking across systems, accurate documentation, dependable attendance, strong communication, and a private, distraction-free home workspace.