Top Remote Tech Support Jobs in Denver & Boulder, CO

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Provides technical support for customers using KPA software, products, and services. Responsibilities include troubleshooting issues, documenting and prioritizing tickets, escalating complex problems, reviewing ticket quality, communicating recurring issues, supporting product releases, and guiding customers through resolution. The role requires strong computer knowledge, Windows and MacOS familiarity, customer service skills, multitasking, organization, and clear communication across phone, chat, and email.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and scale Forward Deployed Engineering and Technical Support teams, owning customer technical outcomes from pre-sales through deployment. Define engagement models, SLAs/SLOs, on-call/escalation structures, tooling, and feedback loops into Product and Engineering. Partner cross-functionally to prioritize roadmap, improve self-service, and drive operational discipline.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Provides technical customer support to online merchants through live chat, email, and occasional phone calls. Troubleshoots issues, gathers context, escalates bugs to engineering, identifies trends, and recommends improvements. The role also contributes to documentation, best practices, incident reporting, and merchant product expertise while collaborating within a remote swarm-support model.

Provide remote technical support for a health services platform through email, chat, and other channels. Troubleshoot and investigate platform issues, explain functionality, document solutions, monitor tickets, and escalate complex problems to engineering. Collaborate with Product and Engineering teams on customer feedback and recurring issues while contributing to internal knowledge bases. The role supports junior and middle-level candidates and may involve SaaS applications, APIs, logs, databases, SQL, and ticketing tools.

Owns complex Tier 2 technical support escalations across Stratus and the Autodesk ecosystem, including Revit, BIM 360/ACC, and Navisworks issues. Diagnoses configuration, integration, permission, and platform problems; uses AI tools for research, troubleshooting, communication, and automation; documents solutions; improves AI support knowledge; escalates defects to engineering; mentors L1 agents; and contributes to service metrics and customer experience.

Provide advanced technical and application support for SaaS and on-premise dental practice systems. Troubleshoot operating systems, browsers, networks, cloud services, integrations, and legacy platforms; resolve escalations; communicate solutions to dental professionals; document issues; create knowledge resources; identify recurring problems and automation opportunities; and collaborate with engineering, product, and cross-functional teams.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Investigate and resolve escalated technical issues across lending applications, databases, servers, APIs, and integrations. Review logs, reproduce issues, execute queries, document findings, and collaborate with developers on resolutions. Support testing, releases, deployments, disaster recovery, and technical documentation. Communicate solutions to customers and internal teams, serve as a technical escalation resource, and mentor support staff.

Processes commercial insurance policy lifecycle transactions in Applied EPIC, including new business, renewals, endorsements, audits, cancellations, reinstatements, certificates, carrier documents, and billing. Maintains accurate policy records, reviews documents and invoices, issues insurance certificates and identification cards, tracks production, meets service-level agreements, and achieves volume and quality targets in a high-volume environment.

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

Provide technical support for a B2B SaaS analytics platform through email, chat, and other channels. Investigate dashboards, reports, data, integrations, and configuration issues; reproduce problems; guide customers through troubleshooting; and escalate complex issues to Engineering. Maintain support documentation, identify recurring problems, monitor trends, and collaborate with Customer Success, Implementation, Product, and Engineering teams to improve customer experience and product reliability.

Provides first-line customer support through chat, email, phone, and internal channels. Logs, prioritizes, troubleshoots, resolves, escalates, and follows up on tickets while maintaining accurate customer records. Monitors system alerts, communicates updates and known issues, audits outstanding requests, and participates in after-hours on-call coverage. Supports customers using AI-powered public safety software and coordinates with technical and non-technical stakeholders.

Provide remote technical support by responding to end-user inquiries and resolving issues with telecommunications networks, hardware, and core business applications. Isolate problems, coordinate with internal teams and vendors, follow up with users, and maintain documentation.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Provide front-line technical support to fintech/SaaS customers on the Pacific/Mountain time zones. Troubleshoot technical issues, interpret logs, escalate product feedback, and collaborate with Delivery, CS, Engineering, and Product teams to improve platform adoption and customer experience.

Provide technical support for robotic systems, helping customers troubleshoot issues, collaborate with teams, and document solutions. Maintain knowledge base and improve support processes while achieving KPIs.

Lead and measure global technical support for ProcessUnity's TPRM platforms. Manage L2 support team, own escalations for enterprise accounts, partner with engineering on triage, run AI-driven support/knowledge programs, improve processes and SLAs, and report support health to leadership.