Top Remote Support Engineer Jobs in Denver & Boulder, CO

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.

Manage technical support operations, oversee support cases, troubleshoot, improve customer experience, and lead team initiatives to enhance Salesforce platform performance.

Support Engineer will troubleshoot issues in SaaS products, work with engineering and client teams, debug complex API integrations, and write technical specifications. Experience in customer-facing roles and database management is required.

Provide technical support and case management for customers' lab automation and robotics systems. Troubleshoot hardware, software, networking, and database issues; deploy integrations and code; collaborate with field engineers and cross-functional teams; train customers; manage up to 30 West Coast accounts; document issues and contribute to process improvements. Role includes remote, on-site, and customer site work with ~30% domestic travel.

Administer Adobe Creative Cloud licensing, Admin Console, and user provisioning. Provide day-to-day support and troubleshooting for Creative Cloud apps. Support Microsoft Copilot and Power Platform administration, governance, and user enablement. Partner with security/compliance on generative AI and content protection policies, manage deployments and identity integration, monitor service health, create runbooks and documentation, and deliver training and support.

As a Customer Support Engineer, you will troubleshoot technical issues, engage with customers, identify bugs, and provide feedback to improve products, all while being backed by a responsive engineering team.

Provide remote support for EBS applications, troubleshoot issues, configure Oracle ASCP modules, and lead implementations while ensuring project delivery.

Provide Tier 1/2 application and production support for a 24x7 platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, maintain documentation, and communicate with customers and internal teams.

The Cloud Support Engineer will manage Microsoft 365 and Azure environments, drive automation, execute Salesforce deployments, and mentor team members.

Serve as a technical point of contact between Customer Success and Engineering to troubleshoot customer issues, triage incidents, translate feedback to engineering, create reusable solutions, and communicate status via Zendesk/JIRA and calls.

Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

As a Senior Cloud Support Engineer, you will support cloud-based infrastructure, troubleshoot issues, and ensure service availability while maintaining customer satisfaction.

As a Customer Support Developer, you'll provide technical support for database-related issues, develop integrations for customers, and collaborate across teams to improve product reliability and performance.

Provide technical remote support to OneStream customers: triage and resolve complex issues, perform root cause analysis, maintain knowledge base articles, collaborate cross-functionally, and prioritize fast, high-quality customer responses.

Manage stability, performance, and scalability of enterprise block, file, and object storage platforms. Automate provisioning and configuration, perform capacity planning and performance analysis, install and upgrade storage systems and firmware, lead incident response and root cause analysis, support backup and disaster recovery workflows, and collaborate with global infrastructure, database, cloud, and application teams.

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.

Provide frontline IT support at Cribl's San Francisco office and globally: hardware provisioning, access requests, onboarding/offboarding, AV and event support, MDM and cloud tool support, document troubleshooting in a knowledge base, execute projects to automate and integrate systems, and participate in on-call/standby duties.

The Senior Support Engineer leads technical resolutions for enterprise accounts, manages operational workflows, and builds the support knowledge base in identity security.

As a Software Support Engineer, you will troubleshoot and resolve complex issues related to Ubuntu and open source technologies, collaborate with teams, and contribute to community development.

The Senior Application Support Engineer will resolve application issues, manage support tickets, and communicate with customers effectively. Key tasks include collaborating with the team, suggesting improvements, and providing 24/7 support.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.