Top Remote Support Engineer Jobs in Denver & Boulder, CO

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Provide remote technical support for Precisely data integration and coding-focused products (Code-1, VeriMove, Finalist, DIS SaaS). Troubleshoot job logic, configuration, file handling, data transformation, APIs and integrations; analyze logs and artifacts; collaborate with Engineering on escalations; create knowledge-base documentation; participate in on-call rotations and continuously adopt AI tools to improve support efficiency.

The Senior Software Engineer for Support AI will develop voice and chat systems for customer support, driving projects from concept to production, while collaborating across teams and improving AI capabilities through integration and data insights.

The Junior Mobile Core Support Engineer will troubleshoot and resolve telecom network issues, support customer queries, and maintain network performance while collaborating with engineering teams.

The Technical Account Manager serves as the primary technical escalation for grocery customers, addressing complex issues, monitoring account health, and ensuring operational stability on the Vori platform.

The Partnership Support Engineer will handle integration issues, improve processes, build tools for diagnostics, and ensure reliability for partner integrations, APIs, and collaborations.

The Associate Linux Support Engineer will provide technical support, troubleshoot Linux issues, and enhance customer satisfaction while learning and contributing to Canonical's services.

Provide advanced, customer-facing technical support for Cynet's security platform: troubleshoot escalated issues, deploy and optimize solutions, analyze logs, collaborate with R&D/product teams, mentor Tier 1 engineers, maintain documentation, and influence product improvements.

The Product Support Engineer will handle customer environments, resolve Hadoop and Spark issues, and ensure optimal performance during migrations and upgrades.

Provide technical customer support for FOSSA's SaaS platform: manage new ticket queue and backlog, communicate updates to customers, collaborate with product and engineering, improve AI ticket-deflection and documentation, write/maintain scripts, and occasionally represent the company at events.

As a Solutions Support Engineer, you will provide technical support, troubleshoot issues, design scalable solutions, and participate in an on-call rotation for customer technical needs.

The Product Support Engineer will bridge the gap between Engineering and Customer Experience, resolving production issues, using AI for improvements, and consulting with Operations to automate processes.

The Application Support Engineer resolves technical issues, advocates for customers, collaborates with teams, improves documentation, and enhances processes for a superior customer experience.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

The L1.5 Support Engineer provides expert support for issues requiring additional expertise beyond Level 1, collaborating with the Level 1 team and ensuring timely resolutions.

As a Dev Support Engineer, you will manage the support queue, develop Python scripts, triage customer issues, and ensure SLA adherence.

Provide technical support for customers using Proofpoint AI Security solutions, resolving issues via tickets, phone, email, and chat while diagnosing software and hardware problems.

Support and improve clinical data integrations (database extracts, HL7v2, FHIR), monitor integration health, troubleshoot incidents, own client communications and SLAs, develop SOPs/playbooks, coordinate cross-functional teams, and participate in on-call rotations to ensure compliant, scalable integrations.

Provide end-to-end technical support for enterprise SaaS customers: troubleshoot APIs, integrations, SAML/SSO, AI/LLM features; replicate defects, produce actionable engineering reports, create knowledge-base articles, and collaborate with Customer Success to resolve complex data and product issues.

Lead deep technical investigations and RCA for complex SaaS issues. Read C#/.NET code, write safe SQL and stored procedures, operate within production safety guardrails, respond to alerts, create actionable engineering tickets, build tooling to reduce reactive work, mentor peers, and communicate clearly to customers and stakeholders.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Provide hands-on technical support and escalations for VAST storage products; resolve customer issues, perform field services (installations, upgrades, break-fix), submit/manage bugs and feature requests, collaborate with engineering, sales, and professional services, ensure adoption and SLA compliance, and support assigned accounts with occasional travel and weekend/holiday rotations.