Top Remote Support Engineer Jobs in Denver & Boulder, CO

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Troubleshoot and resolve customer-reported issues across Alkami's platform by analyzing logs, running SQL queries, and managing tickets to SLA. Escalate complex problems, assist lower-level engineers, document resolutions, support releases and deployments, participate in on-call rotations, monitor environments, and perform root cause analysis to improve system reliability and client experience.

Provide technical support to strategic enterprise customers, troubleshooting networking and system issues, performing health checks, validating upgrades in lab environments, escalating to engineering, and delivering proactive recommendations. Manage enterprise customer relationships, perform packet capture analysis, set up test environments, and provide rotating after-hours support.

As a Customer Support Engineer, you will troubleshoot technical issues, engage with customers, identify bugs, and provide feedback to improve products, all while being backed by a responsive engineering team.

Provide remote support for EBS applications, troubleshoot issues, configure Oracle ASCP modules, and lead implementations while ensuring project delivery.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Lead resolution of high-severity post-sales escalations: investigate and reproduce complex networking and software issues, run customer calls, collect logs and evidence, create engineering-ready handoff packages, identify systemic patterns, and improve tooling and runbooks to raise Support's technical capability.

Serve as the primary technical contact for enterprise customers: troubleshoot API integrations, own support tickets end-to-end, support onboarding and implementation, maintain documentation and runbooks, track support metrics, relay product feedback to engineering, and partner with customer success and sales to protect account health and drive renewals.

As a Senior Support Engineer, you will provide technical support for Akeyless's SaaS platform, troubleshoot issues, and assist customers with configuration and best practices, ensuring operational stability and satisfaction.

Provide L2/L3 technical support for premium enterprise accounts, lead high-severity incident response, troubleshoot Kubernetes/OpenStack/virtualization/storage/network issues, drive root cause analysis, mentor support engineers, execute account remediation plans, and coordinate cross-team resolutions and upgrades.

Provide technical support and development for OSV enterprise applications. Investigate and resolve application issues, log and manage support tickets, develop and test fixes, monitor production, and produce technical documentation. Partner with development teams, product owners, and vendors to prioritize defects and deploy solutions while supporting Workday, Salesforce, SQL Server, and cloud-based integrations.

As a Customer Support Developer, you'll provide technical support for database-related issues, develop integrations for customers, and collaborate across teams to improve product reliability and performance.

Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

Provide advanced technical support for B2B integration products (Sterling B2B Integrator/File Gateway), diagnose and resolve complex enterprise issues across networks, OS, databases, virtualization and cloud; manage cases, document knowledge base articles, perform remote troubleshooting and on-call/weekend coverage, and apply AI tools to accelerate analysis and remediation.

Provide Tier 2 application support for Alkami's SaaS platform: triage and resolve customer tickets using log analysis and SQL, manage SLAs and escalations, participate in on-call rotations, document resolutions, validate releases, and collaborate with engineering and product teams.

Provide hands-on operational support and maintenance for on-prem Blue Prism environments, troubleshoot across application, database, and OS layers, coordinate SQL Server and failover configurations, maintain Dynatrace monitoring, execute upgrades, and act as trusted client technical contact.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

The Senior Application Support Engineer will resolve application issues, manage support tickets, and communicate with customers effectively. Key tasks include collaborating with the team, suggesting improvements, and providing 24/7 support.

As a Software Support Engineer, you will troubleshoot and resolve complex issues related to Ubuntu and open source technologies, collaborate with teams, and contribute to community development.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Lead Developer responsible for the health and reliability of SaaS platforms, managing incident triage, problem management, and team leadership while implementing AI tools.