Top Remote Support Engineer Jobs in Denver & Boulder, CO

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

The Senior Application Support Engineer will resolve application issues, manage support tickets, and communicate with customers effectively. Key tasks include collaborating with the team, suggesting improvements, and providing 24/7 support.

As a Software Support Engineer, you will troubleshoot and resolve complex issues related to Ubuntu and open source technologies, collaborate with teams, and contribute to community development.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Lead Developer responsible for the health and reliability of SaaS platforms, managing incident triage, problem management, and team leadership while implementing AI tools.

Build and maintain an agentic support platform and full‑stack support tooling (UI, APIs, jobs, integrations). Integrate CRM/ticketing/data systems, implement LLM-driven workflows with safe handoffs, observability, and on‑call ownership to improve support efficiency and SLAs.

Provide remote support for government client systems: install, test, deploy, and troubleshoot hardware/software; perform isolation testing, document solutions, follow change/test management, produce status reports, and develop QA and escalation procedures.

Provide technical escalation and application support for customers: diagnose and resolve API, telephony, network, server, database, microservice, and container issues; reproduce incidents; document solutions; collaborate with Engineering/Product/Sales; maintain knowledge base; and participate in rotational on-call coverage.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

Lead strategic enterprise support for high-value customers, resolve critical escalations across CX platforms, drive AI-augmented support practices, mentor engineers, influence product direction, and ensure customer adoption, retention, and long-term success.

The Senior Support Engineer will diagnose and resolve complex issues, lead process improvements, mentor junior staff, and enhance operational practices in a cloud environment.

Provide expert-level SAP FICO support with emphasis on Controlling (product costing, material ledger), troubleshoot complex production issues, perform root-cause analysis, support SAP PS, collaborate with ABAP and integration teams, deliver fixes and data corrections, and maintain 24x7 SLA-driven global customer support.

Contract IT Support Engineer working with IT & Security to support endpoint, identity, network, and cloud security. Responsibilities include user onboarding, macOS fleet management, troubleshooting across Mac/Linux/Windows, Okta administration, ZScaler and DLP support, WAF and SIEM operations, scripting automation, and documenting runbooks in a SOC 1/2 and HITRUST-governed environment. Must reside in the U.S.

Provide advanced remote technical support and act as escalation point for engineers. Troubleshoot Microsoft 365/Teams/Exchange, Entra ID, networking (VPN, DNS, DHCP, firewalls), endpoints, backups, and enterprise applications. Maintain ticket documentation, coordinate vendor escalations, mentor junior staff, and contribute to knowledge base and process improvements while meeting service metrics.

Provide technical support and troubleshooting for AI products, diagnose model deployment and data-processing issues, collaborate with engineering and data science teams, create documentation and training, and improve support processes to enhance AI system performance and customer satisfaction.

Provide remote, mission-critical SAP Basis support: troubleshoot complex issues, develop and package fixes, create scripts to correct data, support HANA and S/4 HANA environments, manage key accounts, deliver functional support and training, and collaborate in a 24x7 global support organization while working flexible EST/CST hours.

Provide remote technical support for Precisely data integration and coding-focused products (Code-1, VeriMove, Finalist, DIS SaaS). Troubleshoot job logic, configuration, file handling, data transformation, APIs and integrations; analyze logs and artifacts; collaborate with Engineering on escalations; create knowledge-base documentation; participate in on-call rotations and continuously adopt AI tools to improve support efficiency.

The Junior Mobile Core Support Engineer will troubleshoot and resolve telecom network issues, support customer queries, and maintain network performance while collaborating with engineering teams.

The Technical Account Manager serves as the primary technical escalation for grocery customers, addressing complex issues, monitoring account health, and ensuring operational stability on the Vori platform.

The Partnership Support Engineer will handle integration issues, improve processes, build tools for diagnostics, and ensure reliability for partner integrations, APIs, and collaborations.

The Associate Linux Support Engineer will provide technical support, troubleshoot Linux issues, and enhance customer satisfaction while learning and contributing to Canonical's services.

Provide advanced, customer-facing technical support for Cynet's security platform: troubleshoot escalated issues, deploy and optimize solutions, analyze logs, collaborate with R&D/product teams, mentor Tier 1 engineers, maintain documentation, and influence product improvements.