Top Remote Support Engineer Jobs in Denver & Boulder, CO

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

As a Technical Support Engineer, you will troubleshoot technical issues for customers, collaborate with teams, and improve support processes.

The Lead Technical Support Engineer will serve as a trusted advisor to customers, addressing mobile SDK application issues, providing solutions, and ensuring customer success with HERE's products.

The Product Support Engineer will bridge the gap between Engineering and Customer Experience, resolving production issues, using AI for improvements, and consulting with Operations to automate processes.

The App Dev & Support Engineer II provides software support for customer issues, troubleshooting, debugging, and deploying application upgrades within a Linux environment. Responsibilities include coordination with teams, documentation, and on-call support.

The Application Support Engineer resolves technical issues, advocates for customers, collaborates with teams, improves documentation, and enhances processes for a superior customer experience.

As a Dev Support Engineer, you will manage the support queue, develop Python scripts, triage customer issues, and ensure SLA adherence.

The L1.5 Support Engineer provides expert support for issues requiring additional expertise beyond Level 1, collaborating with the Level 1 team and ensuring timely resolutions.

As a Senior Customer Support Engineer, you'll provide technical support for Upbound's products, diagnose complex issues, document customer feedback, and contribute to knowledge management and automation efforts.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

As a Cloud Support Engineer, you will resolve complex customer issues related to Ubuntu, ensure high satisfaction levels, and contribute to knowledge sharing.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

Provide overnight technical support for merchants and partners: troubleshoot software and network issues, install and upgrade software, create and update documentation, prepare technical reports, coordinate cross-functional resolution, and recommend system/process improvements.

Provide Tier 2 technical support for complex software issues, using Zendesk automation and support tools. Troubleshoot microservices, APIs, containers, networking, and cloud integrations. Build and optimize support automations (superblocks, n8n, Tines, webhooks), analyze ticket trends, document solutions, and collaborate with Engineering/Product to prioritize bugs and enhancements.

The software engineer will build full-stack features for Kora's voice AI agent, integrating data, refining prompts, and expanding multi-modal capabilities while mentoring peers and ensuring technical quality.

As a Customer Support Engineer, you will address client issues, using troubleshooting and product expertise to ensure high-quality interactions and effective resolution of cases.

The Software Support Engineer III provides technical assistance for operational support, troubleshoots issues, writes cloud manifests, and documents solutions for future reference.

The Product Support Engineer will manage post-sales technical support, tackle technical issues, interact with customers, and collaborate with various teams to enhance customer satisfaction.

As a Senior Product Support Engineer, you'll provide escalation support for security products, focusing on performance, reliability, and security for customers using Akamai's Zero Trust platform.

The Application Support Engineer will support, migrate, and test applications in Oracle Cloud Infrastructure, focusing on backend admin for Oracle EBS and user support, while managing project tasks and collaboration with teams.

Develop and maintain ETL solutions, optimize processes, validate data, and support production issues. Collaborate with analysts for efficient data integration.

Design, develop, and maintain ETL solutions using Informatica PowerCenter. Collaborate with business analysts, optimize ETL processes, and ensure data quality.

The Senior Database Support Engineer will support critical database platforms, ensure operational excellence, monitor performance, troubleshoot incidents, and enhance efficiency through automation. Responsibilities include providing operational support, performing maintenance tasks, participating in a global support model, and collaborating with cross-functional teams.