Top Remote Support Engineer Jobs in Denver & Boulder, CO

Provide first-line technical support for enterprise customers, independently troubleshooting complex security, connectivity, application, and network performance issues. Collaborate with Engineering on testing and resolutions, document incidents, develop team training, mentor support engineers, and provide product feedback. The role requires expertise in security and networking protocols, packet captures, enterprise escalations, and cloud platforms.

Leads critical incident response and advanced troubleshooting across EDI, API, and SFTP environments. Performs root cause analysis, prevents recurring issues, manages support backlogs, monitors SLA performance, mentors engineers, and improves operational processes through automation and AI. The role also drives continuous improvement using metrics such as incident resolution time, escalation effectiveness, backlog aging, ticket quality, and automation adoption.

Supports and maintains enterprise customer web integrations using Smartling’s web proxy solution. Owns technical tickets, troubleshoots browser and network issues, leads customer workshops, creates diagnostic scripts and tooling, manages production configuration changes, and collaborates with Engineering on product fixes. The role requires strong web technologies, debugging, communication, and customer-facing technical consulting skills.

Own end-to-end quality for FHIR-based APIs and clinical workflows. Plan and execute manual and automated testing, validate healthcare data schemas and integrations, document defects, analyze results, and improve QA processes. Collaborate with engineering, product, implementation, and solution architecture teams while communicating findings to technical and external client stakeholders.

Provides advanced technical support for the Dragos cybersecurity platform, troubleshooting escalated issues across Linux, Kubernetes, hardware, cloud infrastructure, APIs, networking, and hybrid environments. Reproduces issues in lab environments, analyzes logs, documents solutions, escalates unresolved problems, and collaborates with engineering and internal teams. Maintains customer communication, contributes to knowledge bases and process improvements, and participates in escalation and weekend on-call rotations.

Own IT support and core systems for a distributed virtual medical practice. Resolve escalated device, identity, and access issues; administer Okta, Google Workspace, Slack, and MDM; manage onboarding, offboarding, and device lifecycles; implement security policies; automate repetitive workflows; support audits; and improve documentation, processes, and team capabilities.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provides technical support and development assistance for enterprise applications, investigating root causes, resolving defects, managing support tickets, monitoring production systems, and documenting solutions. Partners with development teams and product owners on testing, deployment, enhancements, and issue prioritization. Works across C#/.NET, SQL Server, Salesforce, and Workday while communicating with technical and business stakeholders.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Provide L3 production support for a complex Salesforce ecosystem. Investigate critical incidents, perform root-cause analysis, optimize Apex, triggers, Lightning Web Components, and flows, and troubleshoot enterprise integrations. Lead technical incident response, improve monitoring and platform stability, mentor junior support staff, and communicate technical issues to business and engineering stakeholders.

Build, configure, install, and troubleshoot Linux-based systems in datacenter, hardware lab, and desktop environments. Rack and cable equipment, configure operating systems and testbed files, support regression test infrastructure, troubleshoot failed tests and processes, and resolve basic network, software, and hardware issues.

Provides senior technical support for a cloud security platform by troubleshooting customer issues, debugging code, resolving networking and systems problems, managing escalations and incidents, mentoring support staff, creating documentation, and developing automation to scale support operations. Requires expertise in cloud platforms, Kubernetes, Linux, scripting, and security technologies, along with participation in an after-hours on-call rotation.

Provide employee IT support in a fully remote, Mac-based environment. Administer SaaS applications, identity and access workflows, device management, provisioning, asset tracking, onboarding, and offboarding. Create documentation, help articles, and lightweight automations while contributing to cross-functional IT projects and applying AI to improve support operations.

Provide client-facing technical support for enterprise customers using Nerdio, Azure Virtual Desktop, Windows 365, Intune, and Microsoft cloud technologies. Support platform onboarding and Azure deployments, troubleshoot complex cloud and hybrid infrastructure issues, diagnose root causes, document resolutions, guide IT administrators, and collaborate with engineering and product teams on escalated issues.

Provides second-line internal IT support for a distributed workforce. Responsibilities include incident resolution, Microsoft Entra ID and Microsoft 365 administration, macOS and Windows device management, onboarding and offboarding, access reviews, automation, endpoint security, audit support, documentation, and IT project work. The role covers US hours in a follow-the-sun model and collaborates with Engineering, People, Finance, and Security teams.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Own the high-volume PAYGO support queue, helping customers with onboarding, search quality, billing, errors, integrations, and API bugs. Reproduce issues, debug customer code, provide clear fixes, triage production problems, and escalate effectively to Engineering, Product, or Support leadership. Identify potential enterprise accounts, improve documentation and AI support workflows, and surface recurring product feedback. The role is remote in the US and supports developer-focused customers.

Provides L3 technical support for enterprise distributed systems, troubleshooting configuration, hardware, product, and customer issues. Partners with engineering on resolution and root cause analysis, builds support tooling and services, participates in global on-call rotations, and collaborates with Customer Success to improve customer satisfaction. Requires expertise in Linux, Kubernetes, cloud platforms, containerization, Bash or Python, and distributed systems, with AI tooling experience preferred.

Provides Level 3 technical support for multi-vendor DAS, private LTE, and CBRS deployments. Diagnoses complex RF, hardware, software, fiber, coaxial, and connectivity issues; manages incidents in ServiceNow; coordinates OEM, carrier, field, and customer teams; executes controlled maintenance and commissioning; validates monitoring and system performance; produces root cause analyses; maintains technical documentation; and mentors other engineers.

Provide Tier 2 and Tier 3 technical support for aerial robotics customers and dealers across the US East Coast. Investigate drone hardware, payload, LiDAR, photogrammetry, flight-planning, and processing issues; review survey datasets; coordinate with engineering and partners; manage cases and RMAs; create troubleshooting documentation; and deliver dealer training, customer sessions, pilot projects, demos, and sales support.

Provides entry-level technical support for software products and instrument interfaces, handling customer calls, troubleshooting issues, documenting resolutions, escalating complex cases, and maintaining support documentation. The role manages multiple cases, supports process improvements, participates in rotating after-hours coverage, and routes incoming calls. Candidates need strong customer service, communication, problem-solving, prioritization, and technical language skills. Exposure to laboratory information system software is preferred.

Own customer technical issues from initial report through resolution. Troubleshoot complex frontend and backend problems by investigating code, system architecture, databases, and production behavior using Go, TypeScript, and SQL. Collaborate with Engineering, Product, Customer Success, and Account teams; support onboarding and ongoing usage; communicate clearly with technical and non-technical audiences; maintain documentation; and surface customer insights for product improvements.

Provide Tier III support for enterprise applications by troubleshooting complex issues, developing fixes, managing user access, monitoring system performance, and coordinating escalations. The role includes ticket management, documentation, user training, emergency system setup, stakeholder communication, and collaboration with development and infrastructure teams to improve application reliability and support processes.

Own and prioritize a customer support queue, diagnose configuration, API, integration, logging, and data-mapping issues, and resolve incidents within SLAs. Serve as a dedicated contact for accounts, provide Tier 2 and 3 partner support, manage compliance operations involving I-9 and E-Verify, and support customer implementations. Build AI agents, automations, knowledge articles, and runbooks to improve support efficiency and prevent recurring issues.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.