Top Remote Support Engineer Jobs in Denver & Boulder, CO

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Owns Bloom Credit’s production support and incident response function, including monitoring, incident coordination, root cause analysis, documentation, metrics, and preventive improvements. Supports client-facing Operations with onboarding, offboarding, and troubleshooting tasks while automating repetitive workflows using scripts. Partners with engineering, operations, and product teams to improve system reliability, reduce support overhead, and strengthen incident response processes.

Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.

Provide first-line technical support for complex security and networking issues, including troubleshooting SSL, SAML, HTTP, TCP/IP, connectivity, and performance problems. Partner with Engineering, document resolutions, manage enterprise escalations, contribute product feedback, develop training, and mentor support engineers. The role requires expertise in web security, network infrastructure, security proxies, VPNs, firewalls, DLP, SD-WAN, and related technologies, along with U.S. citizenship.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

The Partnership Support Engineer will handle integration issues, improve processes, build tools for diagnostics, and ensure reliability for partner integrations, APIs, and collaborations.

Provide client-facing technical support for enterprise customers using Nerdio, Azure Virtual Desktop, Windows 365, Intune, and Microsoft cloud technologies. Support platform onboarding and Azure deployments, troubleshoot complex cloud and hybrid infrastructure issues, diagnose root causes, document resolutions, guide IT administrators, and collaborate with engineering and product teams on escalated issues.

Provide advanced technical support for enterprise database customers by diagnosing complex SingleStore, SQL, Linux, and infrastructure issues. Reproduce bugs, perform QA, submit engineering reports, resolve outages, collaborate with developers and technical teams, improve support processes, and create documentation. The role requires customer-facing communication, database optimization, scripting, distributed systems knowledge, and familiarity with cloud platforms and Kubernetes.

Provide technical support to customers using the Akamai platform by diagnosing and resolving web application, cloud, media, security, and networking issues. Collaborate with customers and internal teams, manage incidents and escalations through resolution, proactively mitigate risks, and contribute to global support best practices. Requires professional communication in Spanish and English.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Escalates and resolves advanced customer cases, collaborates with Engineering and Product, analyzes ticket trends, and mentors junior engineers. Builds and optimizes support workflows using Zendesk automation, Superblocks, n8n, Tines, and webhooks while documenting processes and improving operational efficiency.

Provides Tier 1 production support for enterprise applications, point-of-sale systems, databases, ETL processes, SSIS packages, data loads, and related platform components. Responsibilities include incident triage, troubleshooting, monitoring, ticket documentation, dealer communication, escalation, deployment support, health checks, knowledge-base maintenance, and preventive problem analysis. The role collaborates with development, DevOps, database, and platform teams to resolve incidents and improve support processes.

Provides Tier 1 production support for enterprise applications, point-of-sale systems, databases, ETL jobs, and data integrations. Troubleshoots incidents using logs, metrics, traces, and SQL; monitors platform health; documents resolutions; communicates with dealers and internal stakeholders; escalates complex issues; supports testing, deployments, configuration changes, and preventive improvements. Maintains knowledge articles and helps users resolve common operational issues.

Own complex customer issues from intake through resolution, diagnosing CCaaS and telecommunications systems using logs, SQL, APIs, dashboards, and observability tools. Execute approved production changes, coordinate high-severity incidents, create engineering escalations, participate in global on-call rotations, communicate with customers and internal teams, and develop playbooks, root-cause analyses, and process improvements.

Provide day-to-day technical support for managed-services clients: troubleshoot Microsoft 365, Active Directory, Windows, networking, VPNs, firewalls, endpoints and peripherals; manage tickets and documentation; meet SLA response targets; travel to local client sites as needed; escalate complex issues and collaborate across teams to ensure client satisfaction.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide senior technical support for Ferguson’s custom UniData-based ERP platform. Investigate application, integration, data, and performance issues; perform root cause analysis; support production stability; review code changes; document resolutions; improve monitoring and support processes; and mentor team members. The role collaborates with engineering, QA, business analysts, support teams, and business users, including participation in rotating after-hours incident support.

Provides Level 2/3 internal IT support across Windows, Linux, and macOS environments. Responsibilities include endpoint configuration, Entra Domain Join, Intune management, profile and device migrations, remote troubleshooting, RMM administration, patching, security compliance, Microsoft 365 and Azure support, documentation, and migration tooling. The role supports integrations following company acquisitions and requires strong remote service delivery, scripting, and endpoint security skills.

Lead customer-facing HPC deployments and serve as the escalation point for complex hardware, operating system, application, and compiler issues. Deploy and debug GPU-accelerated Kubernetes clusters across on-premises and cloud environments, using Python, C#/.NET, CUDA, and ROCm. Diagnose issues involving NVIDIA and AMD GPUs, high-speed interconnects, PCIe topology, and driver stacks. Create technical documentation, reproduce customer failures, and collaborate with engineering and R&D on bug reports and product improvements.

Supports and integrates Banner SaaS and related enterprise applications. Designs, develops, tests, documents, and maintains APIs, workflows, data extracts, automated processes, and SQL solutions. Manages production pipelines, monitoring, releases, troubleshooting, vendor incidents, and Level 2 support. Applies security, accessibility, privacy, and data governance requirements while collaborating with business users, developers, data stewards, and IT teams.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Provides Tier 3 support for enterprise endpoints and virtual desktop infrastructure across campus. Builds and maintains software packages, deployment content, device configurations, patches, automation, and security controls. Leads endpoint and VDI workstreams, pilots, lifecycle activities, documentation, troubleshooting, and service improvements. Partners with infrastructure teams, vendors, procurement, and campus stakeholders to improve reliability, supportability, security, and user experience. Mentors technical staff and contributes to technology evaluations and implementation readiness.