Top Remote Support Engineer Jobs in Denver & Boulder, CO

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Lead Zendesk configuration and optimization for Support Operations: design workflows, triggers, automations, SLAs, and reporting. Serve as primary Zendesk SME and business analyst, gather requirements, document system designs, support governance/change management, ensure security and role-based access, and collaborate cross-functionally to deploy integrations, testing, and adopt Zendesk AI capabilities.

Provide 24x7 technical support for ClickHouse users and prospects via tickets, chat, Slack, and calls. Triage issues, run POCs, create documentation and knowledge-base content, collaborate with Engineering, Product, and GTM teams, mentor colleagues, and help improve support processes.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Provide Level 1/2 support across teleradiology operations, SaaS AI imaging products, and corporate IT. Troubleshoot HL7 and DICOM integrations, manage PACS/RIS connectivity, own Level 2 customer cases and SLAs, administer identity, device management and cloud infrastructure, participate in 24/7 on-call rotation, and maintain compliance with HIPAA/GDPR/ISO in a regulated clinical environment.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Provide operational and technical support to DEWALT Field Engineers and ANF specialists, create product submittals, analyze jobsite and pipeline data to generate sales leads, maintain CRM records, and collaborate with sales and field teams to drive opportunity pipeline and product specification adoption.

Own and resolve complex, recurring trader-impacting issues by reproducing, diagnosing, and shipping code fixes. Write backend C#/.NET and React front-end code, build admin tooling, improve observability, lead incident response and post-incident reviews, and partner across engineering, QA, Cloud Ops, and Product to reduce recurring support toil.

Provide L3 telecom support: monitor and troubleshoot mobile core and roaming issues across 2G/3G/4G/5G using signalling trace analysis, coordinate with MNOs, create dashboards, support NOC, develop KPIs and training, and participate in a 24/7 on-call rota.

Provide day-to-day technical support for managed-services clients: troubleshoot Microsoft 365, Active Directory, Windows, networking, VPNs, firewalls, endpoints and peripherals; manage tickets and documentation; meet SLA response targets; travel to local client sites as needed; escalate complex issues and collaborate across teams to ensure client satisfaction.

Provide remote technical support for Precisely data integration and coding-focused products (Code-1, VeriMove, Finalist, DIS SaaS). Troubleshoot data transformation, ETL/batch workflows, integrations and APIs; analyze logs and job output; collaborate with Engineering for escalations; create knowledge base content; participate in on-call rotations and use AI tools to automate and improve support workflows.

Provide technical support to merchants using the Recharge subscription platform: troubleshoot issues, answer technical questions, communicate clearly, escalate bugs to engineering with context, use Intercom and ticketing tools, make occasional outbound calls, and contribute to team goals while working shift-based West Coast hours.

Provide remote-first technical support for employees across ChromeOS and MacOS. Administer and maintain SaaS tools (Google Workspace, Jamf, Slack, Atlassian), manage in-office AV, networking, and peripherals, improve IT processes and knowledge base, collaborate cross-functionally, and ensure a secure, user-friendly digital environment. Support hours align to 9am-5pm Pacific, with occasional travel.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

The Mission Support Engineer manages software deployments, provides technical support, develops training, and collaborates with teams to enhance customer success and processes.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

Support Engineer will troubleshoot issues in SaaS products, work with engineering and client teams, debug complex API integrations, and write technical specifications. Experience in customer-facing roles and database management is required.

The Data Architect/Data Governance Lead supports the Medicaid Enterprise Data Warehouse by leading data architecture, metadata management, and governance processes, ensuring compliance and scalability.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.