Top Remote Support Engineer Jobs in Denver & Boulder, CO

Provides Microsoft core infrastructure support for managed-services customers in a reactive break/fix environment. Troubleshoots Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, Azure, and Microsoft 365 issues. Manages case queues, resolves incidents, documents solutions, communicates with customers, meets SLAs, participates in on-call support, contributes to infrastructure projects, mentors peers, and identifies customer needs.

Provide customer-facing Microsoft infrastructure support in a case-based break/fix environment. Troubleshoot and resolve Azure, Microsoft 365, Windows Server, and related technology issues; manage cases, document resolutions, meet SLAs, collaborate with peers and Microsoft support, and participate in on-call coverage. The role also involves customer communication, technical documentation, mentoring, training, and identifying potential customer needs.

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Owns Bloom Credit’s production support and incident response function, including monitoring, incident coordination, root cause analysis, documentation, metrics, and preventive improvements. Supports client-facing Operations with onboarding, offboarding, and troubleshooting tasks while automating repetitive workflows using scripts. Partners with engineering, operations, and product teams to improve system reliability, reduce support overhead, and strengthen incident response processes.

Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.

Provides Tier 1 production support for enterprise applications, point-of-sale systems, databases, ETL processes, SSIS packages, data loads, and related platform components. Responsibilities include incident triage, troubleshooting, monitoring, ticket documentation, dealer communication, escalation, deployment support, health checks, knowledge-base maintenance, and preventive problem analysis. The role collaborates with development, DevOps, database, and platform teams to resolve incidents and improve support processes.

Provides Tier 1 production support for enterprise applications, point-of-sale systems, databases, ETL jobs, and data integrations. Troubleshoots incidents using logs, metrics, traces, and SQL; monitors platform health; documents resolutions; communicates with dealers and internal stakeholders; escalates complex issues; supports testing, deployments, configuration changes, and preventive improvements. Maintains knowledge articles and helps users resolve common operational issues.

Own complex customer issues from intake through resolution, diagnosing CCaaS and telecommunications systems using logs, SQL, APIs, dashboards, and observability tools. Execute approved production changes, coordinate high-severity incidents, create engineering escalations, participate in global on-call rotations, communicate with customers and internal teams, and develop playbooks, root-cause analyses, and process improvements.

Provide day-to-day technical support for managed-services clients: troubleshoot Microsoft 365, Active Directory, Windows, networking, VPNs, firewalls, endpoints and peripherals; manage tickets and documentation; meet SLA response targets; travel to local client sites as needed; escalate complex issues and collaborate across teams to ensure client satisfaction.

Provides on-site IT support for Ontra’s New York office, troubleshooting hardware, software, networking, desktop, AV, and conference room issues. Prepares equipment and accounts for new hires, manages support tickets, coordinates vendors and deliveries, tracks inventory, and performs light facilities tasks. The role works independently on-site three days weekly while collaborating with a remote IT Operations team. Occasional travel for company offsites is required.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide senior technical support for Ferguson’s custom UniData-based ERP platform. Investigate application, integration, data, and performance issues; perform root cause analysis; support production stability; review code changes; document resolutions; improve monitoring and support processes; and mentor team members. The role collaborates with engineering, QA, business analysts, support teams, and business users, including participation in rotating after-hours incident support.

Provide primary IT support for West Coast hours in a remote-first organization. Manage employee onboarding and offboarding, including account provisioning, device shipping, recovery, and lifecycle administration. Support Okta, Google Workspace, Slack, Apple hardware, and MDM tools while implementing security policies. Improve end-user experience, automate repetitive tasks, administer IT systems, and support a distributed workforce independently and collaboratively.

Provides Level 2/3 internal IT support across Windows, Linux, and macOS environments. Responsibilities include endpoint configuration, Entra Domain Join, Intune management, profile and device migrations, remote troubleshooting, RMM administration, patching, security compliance, Microsoft 365 and Azure support, documentation, and migration tooling. The role supports integrations following company acquisitions and requires strong remote service delivery, scripting, and endpoint security skills.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Lead customer-facing HPC deployments and serve as the escalation point for complex hardware, operating system, application, and compiler issues. Deploy and debug GPU-accelerated Kubernetes clusters across on-premises and cloud environments, using Python, C#/.NET, CUDA, and ROCm. Diagnose issues involving NVIDIA and AMD GPUs, high-speed interconnects, PCIe topology, and driver stacks. Create technical documentation, reproduce customer failures, and collaborate with engineering and R&D on bug reports and product improvements.

Supports and integrates Banner SaaS and related enterprise applications. Designs, develops, tests, documents, and maintains APIs, workflows, data extracts, automated processes, and SQL solutions. Manages production pipelines, monitoring, releases, troubleshooting, vendor incidents, and Level 2 support. Applies security, accessibility, privacy, and data governance requirements while collaborating with business users, developers, data stewards, and IT teams.

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Establishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provides Tier 3 support for enterprise endpoints and virtual desktop infrastructure across campus. Builds and maintains software packages, deployment content, device configurations, patches, automation, and security controls. Leads endpoint and VDI workstreams, pilots, lifecycle activities, documentation, troubleshooting, and service improvements. Partners with infrastructure teams, vendors, procurement, and campus stakeholders to improve reliability, supportability, security, and user experience. Mentors technical staff and contributes to technology evaluations and implementation readiness.

Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.