Top Remote Support Engineer Jobs in Denver & Boulder, CO

As a Support Engineer, troubleshoot complex issues for GitLab customers, collaborating with teams and contributing to product improvements. Responsibilities include managing customer cases, improving documentation, and participating in on-call support.

Provide L3/L4 technical support for ReversingLabs cybersecurity products: troubleshoot, debug, document solutions, assist deployments, escalate critical issues, collaborate with Product and Engineering, and maintain customer-facing knowledge and SLAs.

As a Support Engineer, you'll troubleshoot GitLab environments for U.S. Government agencies, collaborating with various teams and improving documentation and support processes, while acting as a Linux administrator.

The Senior Cloud Support Engineer troubleshoots and resolves customer technical issues, documents solutions, and interfaces with multiple teams to improve service and support. This role requires on-call support and excellent communication skills.

The Cloud Technical Support Engineer - Co-op aids enterprise customers with application integration, supports deployment, engages with engineers on service enhancement, and assists in diagnosing issues related to Wasabi's cloud storage.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Serve as the final technical escalation for camera hardware, firmware, and AI-edge issues. Perform end-to-end debugging, analyze device telemetry and fleet patterns, lead post-mortems, drive hardware launch validation and runbooks, run on-site investigations and beta deployments, develop diagnostic tools, and coach support engineers.

As a Technical Support Engineer II, you'll troubleshoot production environments, analyze complex issues, collaborate with teams, and mentor peers with a focus on customer success.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.

Provide technical support for the Aras Innovator platform, troubleshoot issues, assist with system migrations, and train end users. Responsible for documentation and user communication.

The Support Engineer will provide operational support for IBM BAW environments, troubleshoot issues, manage deployments, and collaborate with clients and BP3 teams to enhance platform stability and performance.

Embed with top users to pair on shipping and scaling apps, perform code reviews and optimizations, unblock projects, collaborate with product engineering, and build tools, docs, and systems to improve the platform and user workflows.

Senior-tier support engineer resolving high-severity, complex customer issues, reproducing bugs in lab environments, mentoring support staff, providing PKI and cryptography expertise, collaborating with Product and Engineering to drive systemic improvements, and managing high-profile escalations with clear technical communication.

The Software Support Engineer serves as a key escalation point for unresolved cases, conducts technical analysis, collaborates on debugging, and mentors Frontline Engineers while ensuring customer satisfaction.

The role involves leading enterprise integrations of the Polygon Open Money Stack, managing technical customer relationships, troubleshooting API issues, and conducting quarterly business reviews.

The Technical Support Engineer will provide hardware and software support, troubleshoot complex issues, manage tickets, and document knowledge to improve customer experience.

Provide bilingual (Portuguese/English) technical support for Keeper's B2B customers: troubleshoot installations, SSO/AD/LDAP/authentication issues, escalate complex cases, document resolutions, and collaborate with engineering, QA, and sales to improve product quality and deployments.

As a Mobile Developer Support Engineer, you will provide exceptional technical support related to mobile SDKs and APIs, troubleshoot issues, maintain support resources, and assist during high-priority incidents to ensure customer satisfaction.

Maintain, troubleshoot, and enhance SCADA servers, HMIs, historians, and gateways to ensure uptime, accurate data flow, and fast issue resolution. Support field devices, validate data points, assist remote commissioning, manage patches/backups, tune alarms, and provide documentation and process-improvement recommendations.

The Key Account Support Engineer provides advanced technical assistance and problem resolution for customers using property management software, collaborating with internal teams to enhance customer satisfaction.

Provide technical support to ClickHouse users via various channels, develop solutions and training materials, and collaborate with global teams to ensure customer satisfaction.

The Support Engineer provides application support, manages tickets, analyzes system requirements, and collaborates with clients to improve technology and support operations.

The Senior Support Engineer resolves high-impact technical issues for customers, utilizing Azure and SQL Server, while conducting root cause analysis and improving application support processes.

The Support Engineer will troubleshoot technical issues, collaborate with teams, and ensure customer satisfaction with AppOmni's security platform, while continuously improving support processes.

As an IT Support Engineer, you'll manage hardware and software requests, build automations, handle user account management, and support IT security initiatives while advocating for technology solutions.