Top Remote Support Engineer Jobs in Denver & Boulder, CO

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

The Senior Software Engineer for Support AI will develop voice and chat systems for customer support, driving projects from concept to production, while collaborating across teams and improving AI capabilities through integration and data insights.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

The L1.5 Support Engineer provides expert support for issues requiring additional expertise beyond Level 1, collaborating with the Level 1 team and ensuring timely resolutions.

As a Dev Support Engineer, you will manage the support queue, develop Python scripts, triage customer issues, and ensure SLA adherence.

Provide technical support for customers using Proofpoint AI Security solutions, resolving issues via tickets, phone, email, and chat while diagnosing software and hardware problems.

Support and improve clinical data integrations (database extracts, HL7v2, FHIR), monitor integration health, troubleshoot incidents, own client communications and SLAs, develop SOPs/playbooks, coordinate cross-functional teams, and participate in on-call rotations to ensure compliant, scalable integrations.

Provide end-to-end technical support for enterprise SaaS customers: troubleshoot APIs, integrations, SAML/SSO, AI/LLM features; replicate defects, produce actionable engineering reports, create knowledge-base articles, and collaborate with Customer Success to resolve complex data and product issues.

Lead deep technical investigations and RCA for complex SaaS issues. Read C#/.NET code, write safe SQL and stored procedures, operate within production safety guardrails, respond to alerts, create actionable engineering tickets, build tooling to reduce reactive work, mentor peers, and communicate clearly to customers and stakeholders.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Provide hands-on technical support and escalations for VAST storage products; resolve customer issues, perform field services (installations, upgrades, break-fix), submit/manage bugs and feature requests, collaborate with engineering, sales, and professional services, ensure adoption and SLA compliance, and support assigned accounts with occasional travel and weekend/holiday rotations.

Provide hands-on technical post-sale support for VAST storage products: troubleshoot and resolve customer issues, perform installations/upgrades/field services, escalate bugs to engineering, manage feature requests and SLAs, and support adoption across accounts.

Serve as a senior technical advocate for enterprise customers, owning incident lifecycle management, deep troubleshooting across HYPR products and identity integrations (OIDC/SAML), collaborating with Engineering/Product on escalations, proactively monitoring system health, and optimizing customer environments for long-term stability.

The software engineer will build full-stack features for Kora's voice AI agent, integrating data, refining prompts, and expanding multi-modal capabilities while mentoring peers and ensuring technical quality.

Seeking a Streaming Support Engineer to manage streaming infrastructure, provide Tier-2 support, and assist with deployment and maintenance across various platforms.

As a Customer Support Engineer, you will address client issues, using troubleshooting and product expertise to ensure high-quality interactions and effective resolution of cases.

The Application Support Engineer will support, migrate, and test applications in Oracle Cloud Infrastructure, focusing on backend admin for Oracle EBS and user support, while managing project tasks and collaboration with teams.

The Qlik Support Engineer provides ongoing support for QlikSense environments by developing data models and dashboards, monitoring system performance, and collaborating with stakeholders for enhancements.

Provide overnight technical support for merchants and partners: troubleshoot software and network issues, install and upgrade software, create and update documentation, prepare technical reports, coordinate cross-functional resolution, and recommend system/process improvements.

As a Cloud Support Engineer, you will resolve complex customer issues related to Ubuntu, ensure high satisfaction levels, and contribute to knowledge sharing.

The Operations Support Engineer maintains software systems, resolves customer issues, and supports operations in genomic technologies, collaborating with cross-functional teams and ensuring regulatory compliance.

The Product Support Engineer will manage post-sales technical support, tackle technical issues, interact with customers, and collaborate with various teams to enhance customer satisfaction.