Provide L3 support by managing and maintaining IT infrastructure, troubleshooting applications, and optimizing system performance for clients.
About Virtasant
Virtasant is a global technology services company with a network of over 4,000 technology professionals across 130+ countries. We specialize in cloud architecture, infrastructure, migration, and optimization, helping enterprises scale efficiently while maintaining cost control.
Our clients range from Fortune 500 companies to fast-growing startups, relying on us to build high-performance infrastructure, optimize cloud environments, and enable continuous delivery at scale.
The Role
At this time, we are looking for L3 support engineers to join our team and provide support to one of our clients.
Key Responsibilities
- Provide technical support/triage (L2&L3 support only) and troubleshooting for IT systems and applications
- Manage and maintain IT infrastructure, including servers, networks, databases, security, backups, and cloud services
- Manage and maintain deployed applications in Azure including custom and off-the-shelf software and components
- Monitor and optimize IT performance, availability, and reliability
- Coordinate and collaborate with other IT engineering teams and vendors
Qualifications
- At least 5 years of experience as an engineer
- Tech Stack:
- Entra ID and Okta
- Cloud/WAN hub, VPN
- Azure Cloud Native Services
- AWS Cloud Native Services
- Kubernetes/Docker
- GitLab
- PagerDuty
- Ansible, Terraform
- SumoLogic
- Linux
- ServiceNow
- Experience with Ansible, Terraform
- Experience with Azure and AWS Cloud Native Services
- Experience with Docker
- Experience with AWS
- Experience with Python or Java
- Experience with Observability (SumoLogic, Dynatrace, Solarwinds)
- Experience with CI/CD Pipelines (GitLab CI, Azure DevOps)
Our recruitment process
- Recruiter Screen (30 mins)
- Interview 1 - Fit interview w/ HM (30 min)
- Interview 2 - Tech Interview I (45 to 1 hour).
- Interview 3 - Tech Interview II (45 to 1 hour).
We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.
What we offer
- Totally remote, full-time (40h/week)
- Must be able to work from 5 PM PST to 1 AM PST (8 AM UTC+8 to 5 PM UTC +8)
- Flexible paid time off (PTO) - After the first 3 months of employment
- Diverse, multicultural working environment
- Training and certification opportunities on AWS, GCP, and/or Azure.
Top Skills
Ansible
Aws Cloud Native Services
Azure Cloud Native Services
Docker
Entra Id
Gitlab
Java
Kubernetes
Linux
Okta
Pagerduty
Python
Servicenow
Sumologic
Terraform
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