Lead a product team to build and deliver the Thrive experience. Collaborate with various stakeholders, mentor engineers, and manage complex projects while focusing on user-centric solutions.

The MOD Tech Support Expert will manage modernization projects for KONE, ensuring safety, efficiency, and customer satisfaction while providing training and support to teams.

Responsible for leading a technical support team, coaching engineers, improving processes, managing escalations, and ensuring top-notch customer service.