Top Senior Customer Success Jobs in Denver & Boulder, CO

The Senior Manager, Voice of Customer will analyze customer feedback to drive enhancements across platforms. Responsibilities include developing survey methodologies, creating dashboards for tracking metrics, communicating insights, and building relationships to improve customer experience and align with business objectives.

The Director of Client Success oversees the Client Success and Onboarding departments, leading a team of 11. Responsibilities include strategizing client satisfaction and retention, managing KPIs, enhancing onboarding processes, and collaborating across departments. The role demands extensive experience in client success and leadership, focusing on revenue growth and client relationships.

As a Customer Success Manager, you will guide customers to maximize their value from Contentful's platform. This involves managing a portfolio of enterprise accounts, ensuring alignment of customer goals, advocating for customer feedback, and driving product adoption while also leading renewal discussions and negotiations with key clients.

Technical Account Managers at Workiva are responsible for managing product support for federal and enterprise accounts. They serve as the main point of contact for customers, ensuring timely issue resolution and fostering strong relationships with stakeholders. TAMs advocate for customer needs, drive platform adoption, and oversee performance against service level agreements while maintaining comprehensive knowledge of the Workiva Platform.

As a Senior Onboarding Specialist at Cin7, you will provide project management for customer onboarding, including solution integration, creating documentation, training, technical support, and managing multiple projects efficiently. Building customer relationships and advocating for their needs within the organization are crucial to this role.

As a Manager of Enterprise Customer Success at Datadog, you will lead a team responsible for enhancing customer adoption and satisfaction. Your role includes recruiting, onboarding, and training your team, managing customer lifecycles, building executive-level relationships with Fortune 1000 companies, and ensuring a seamless customer experience across various internal teams.

The Major Client Services Manager at zLinq is responsible for managing a complex account base, ensuring outstanding customer service, and acting as a liaison between clients and communication providers. The role includes onboarding new clients, identifying solutions for optimization, managing budgetary issues, and leading MACD projects from start to finish.