Top Senior Customer Success Jobs in Denver & Boulder, CO

Manage customer relationships for PTC's SaaS offerings, ensuring satisfaction and retention. Analyze performance metrics, coordinate escalations, and provide insights to enhance customer experience.

The Customer Success Manager will manage relationships with high-volume members, ensuring client satisfaction and retention while driving product adoption and value.

Lead a team of Customer Success Managers to optimize renewal performance and customer activation strategies while collaborating with cross-functional teams to exceed revenue goals.

As a Technical Customer Success Manager, you will manage key customer relationships, drive value realization, ensure account renewals, and contribute to the customer success strategy, emphasizing cloud infrastructure and DevOps practices.

The Vice President of Customer Success will lead global teams, manage customer relationships, drive adoption, retention, and oversee service delivery in a cloud services environment.

Lead a team of CSMs for Vanta's largest customers, focusing on retention, strategic ownership, data-driven outcomes, and GRC expertise. Collaborate cross-functionally and model leadership in ambiguity.

The Customer Success Manager acts as a trusted advisor to enterprise clients, focusing on maximizing their investment in People.ai for business outcomes, managing a $5M+ customer book, and driving growth through strategic planning and engagement.

Lead and develop the Client Success team, ensuring operational excellence, strong product adoption, and high-quality client engagement while managing strategic accounts.

Manage customer relationships to drive adoption, retention, and renewals for a portfolio of accounts while improving customer success processes.

Lead and develop a Customer Support & Client Success team for association SaaS customers. Own post-implementation experience, retention strategy, escalations, client health monitoring, and cross-functional initiatives to reduce ticket volume through automation, documentation, and training while driving strategic client relationships.

Manage a portfolio of Patch Caregiving employer clients to drive satisfaction, retention, and growth. Serve as trusted advisor to HR/benefit leaders, lead renewals and expansion, run engagement programs and QBRs, use data to report KPIs, and coordinate cross-functionally. Support product adoption and occasional travel (up to 20%).

Serve as post-sales customer lead for a large digital-led portfolio: drive onboarding and adoption via 1:many tactics and data, identify and mitigate risk, provide technical guidance, own renewals and expansion, build executive relationships and champions, and leverage product telemetry to maximize customer value and retention.

Manage end-to-end client relationships for employers, TPAs, PBMs and consultants to drive retention and growth. Lead implementation, adoption, executive reviews, performance reporting, and cross-functional issue resolution. Identify expansion opportunities, mitigate account risk, and translate data into strategic recommendations to demonstrate measurable value.

Lead and grow a portfolio of client accounts, ensuring successful onboarding, implementation, retention, and renewals. Manage and mentor client success managers, analyze performance data, identify risks and growth opportunities, coordinate cross‑functional teams, and deliver actionable reporting to improve client outcomes and program adoption.

Manage a portfolio of clients and broker/consultant relationships to ensure adoption, satisfaction, retention, and expansion. Develop account plans, run business reviews, coordinate engagement marketing, maintain CRM data hygiene, resolve service issues, and collaborate cross-functionally to meet client and company goals.

Lead the Enterprise Customer Success team to ensure large customers derive value from Aspire's platform, focusing on engagement and retention strategies.

Lead strategic customer relationships for enterprise healthcare accounts: onboard, drive adoption, ensure retention and expansion, manage renewals and negotiations, deliver technical guidance on integrations and reporting, and funnel customer feedback into product and cross-functional teams.

Serve as trusted advisor to high-profile revenue cycle clients to drive retention, product adoption, and operational success. Develop client success plans, conduct reviews and touchpoints, mentor CSMs, lead process improvements, manage software upgrades, and travel up to 10-15% for client meetings.

Lead customer deployments and change management for a transportation-focused SaaS platform. Drive adoption, build relationships with operations leaders, analyze operational data in Excel, coordinate with project and integration teams, and travel to customer sites to deliver training and ensure sustained value realization.

Lead and develop a team of ~10 Customer Success Managers to drive client value through persona-specific demos and adoption campaigns, set strategic account coverage, build scalable playbooks and demo flows, and collaborate cross-functionally using product usage data and GenAI insights to measure success.

The Mid-Market Customer Success Manager ensures customer satisfaction by onboarding, driving product adoption, managing renewals, and expanding relationships with mid-market clients while collaborating with sales and cross-functional teams.

Lead and develop a mid-market Customer Success team to drive adoption, retention, and renewal readiness. Ensure consistent execution of success playbooks, monitor customer health using data, escalate risks, partner with Sales/Product/Operations for renewals and expansion, and act as the voice of the customer to improve products and processes.

Lead and own client relationships across a portfolio of Salesforce/MuleSoft engagements. Manage 8-12 concurrent projects, enforce scope and change control, run purposeful meetings, coordinate engineering teams and AI tools, ensure on-time/on-budget delivery, handle invoicing and collections, and report project health to leadership.

The Senior Customer Success Associate will enhance engagement with federal clients, ensuring a great user experience, analyzing data for trends, and facilitating communication between customers and internal teams.

Own post-sales success for enterprise customers: drive adoption, monitor health, support renewals, identify expansions, lead executive engagements, document value, and advocate customer needs across Sales, Product, and Engineering.