Top Senior Customer Success Jobs in Denver & Boulder, CO

Lead a team of Customer Success Managers to enhance customer growth and retention, ensuring a strategic approach to their journeys and success metrics.

Lead and mentor a Public Sector Customer Success team to drive adoption, retention, renewals, and expansion. Develop success plans, run executive business reviews, collaborate cross-functionally, support key accounts, and shape Public Sector strategy.

Independently manage enterprise and mid-market accounts to drive adoption, retention, and value. Lead success planning, QBRs/EBRs, monitor account health, mitigate risks, resolve escalations, and collaborate cross-functionally to influence renewals and expansion.

Lead enterprise adoption of Credo AI's Governance Platform, manage customer lifecycle from onboarding to renewal, define and execute success plans, drive platform adoption and retention, coordinate cross-functional teams, and ensure customers achieve measurable governance outcomes and long-term value.

Serve as primary customer advocate for enterprise accounts, driving value realization, adoption, renewals and expansion. Build executive relationships, deliver business reviews, create success plans, triage issues with cross-functional teams, and recommend product improvements to maximize ROI and retention.

Own the post-sales lifecycle for assigned customers, drive adoption and value realization, manage renewals and expansions, lead executive reviews, mitigate risk, and collaborate cross-functionally to ensure customer retention and growth.

Own end-to-end customer lifecycle for a portfolio of enterprise customers: drive adoption, value realization, renewals, expansions, and advocacy. Prepare renewal strategy and materials, manage risk, collaborate cross-functionally, deliver executive value reviews, use data to monitor customer health, and support product adoption and release readiness.

Lead districtwide implementation strategy for large K-12 districts, build executive relationships, drive adoption and fidelity, analyze usage and student data to inform recommendations, collaborate with Sales/Product/Service for retention and expansion, and maintain accurate internal documentation.

Own retention, renewals, expansion, and value realization for higher-education clients. Build executive relationships, lead strategic reviews, forecast and negotiate renewals, identify upsell opportunities, drive product adoption, translate feedback into product insights, maintain CRM, and represent eRezLife at industry events.

Lead and scale an outcome-driven Customer Success organization: define customer journeys, drive retention and expansion, partner with Sales/Product/Implementation, build forecasting and account planning, translate feedback into product recommendations, recruit and develop CS team, and leverage tooling and automation to improve efficiency and customer value.

Drive long-term customer success and adoption for Monograph's SaaS platform by owning post-onboarding lifecycle, mentoring junior CSMs, executing expansion and retention plays, and partnering with Product, Sales, and Renewals to maximize customer value and product utilization.

Drive customer adoption, retention, and growth by building relationships, creating success plans, analyzing usage and KPIs, conducting business reviews, advocating for customers internally, and renewing contracts while identifying expansion opportunities.

The Customer Success Executive will manage relationships with health plan clients, enhance user adoption of AI solutions, and drive measurable outcomes in payer operations.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.

The Senior Technical Account Manager will lead AI workflow implementations, manage customer relationships, monitor performance, and drive adoption through training and support.

Lead a team of Enterprise Customer Success Managers, drive retention and revenue growth for strategic clients, and establish long-term partnership strategies while optimizing operational excellence.

The Senior Customer Success Manager ensures customer satisfaction by adopting software, resolving issues, and achieving business goals through strong relationships and organizational skills.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

The Director of Client Success is responsible for building customer relationships, ensuring satisfaction, managing expectations, and leading a team of Client Success Managers to improve client experience and operational excellence.

Lead strategic post-sale relationships for enterprise health system and life sciences partners. Own implementation through renewal and expansion, drive adoption and ROI, run executive business reviews, identify upsell opportunities, translate real-world data insights into business impact, and influence product and commercial strategy through cross-functional collaboration.

The Director of Customer Success Operations develops and improves processes, drives sales growth, and ensures operational excellence in the Customer Success team.

Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.

Manage a book of Mid-Market and Strategic customers to drive onboarding, adoption, retention, and expansion. Build tailored success plans, refine the customer journey and segmentation, present complex data clearly, and partner with product and cross-functional teams to incorporate customer feedback.

The Customer Success Manager at Proofpoint ensures customer satisfaction post-sale by guiding clients to realize value from their solutions, driving product adoption, and fostering long-term relationships with enterprise clients.

As the Lead Customer Success Manager, you will manage significant customer accounts, drive renewals, mentor other CSMs, and improve customer success processes.