Top Senior Customer Success Jobs in Denver & Boulder, CO

Manage strategic customer relationships for a clinical research SaaS platform. Drive adoption, satisfaction, retention, renewals, and account expansion through success plans, proactive engagement, training, product guidance, and issue resolution. Collaborate with sales, product, professional services, and support teams; track customer health, usage, satisfaction, and renewal metrics; communicate insights through reports and business reviews. Travel up to 15% to meet key accounts.

Owns client outcomes, relationships, service delivery, billing coordination, escalations, and contractual performance for high-profile accounts. Coordinates cross-functional teams, monitors SLAs, incidents, KPIs, and client health, leads service improvement plans, provides executive communications, and supports ITSM governance. Partners with sales and operational teams to improve customer satisfaction, manage risks, and align technology services with client business goals.

Manage a multimillion-dollar portfolio of 30–40 education district partnerships from onboarding through renewal. Lead implementations, strategic customer meetings, adoption initiatives, account-health monitoring, data analysis, renewals, and growth opportunities. Partner with Sales, Product, and Professional Learning teams while advocating for customer needs and improving outcomes using Edmentum’s SaaS solutions.

Leads strategic B2B customer relationships by driving retention, satisfaction, account growth, business reviews, and joint success planning. Serves as the primary contact for account performance, escalations, and service expectations while coordinating cross-functional initiatives across manufacturing, quality, supply chain, finance, operations, and customer care. Uses customer data, market intelligence, and CRM systems to identify risks, resolve issues, improve service, and uncover innovation and growth opportunities.

Manage 20–35 strategic SaaS customers through onboarding, adoption, renewals, and expansion. Connect platform usage to measurable business outcomes, lead executive business reviews, develop mutual success plans, identify account risks, and manage escalations. Partner with Account Management, Support, Product, and Engineering to resolve technical needs and drive customer value. Own commercial outcomes including retention and growth while advising senior stakeholders and promoting new AI functionality.

Lead and scale Swoogo’s Enterprise Customer Success organization, owning strategy, retention, customer value realization, executive engagement, and team development. Build value frameworks, health scoring, operating cadences, renewal strategies, and consultative customer programs. Partner with Sales, Product, Support, Services, Finance, and Revenue Operations on escalations, expansion, adoption, and roadmap input. Drive AI-enabled efficiencies, manage customer success tooling, oversee planning and organizational design, and represent enterprise customer needs internally and externally.

Own implementation, deployment, onboarding, adoption, renewals, upsells, and cross-sells for enterprise healthcare clients. Manage executive relationships, success metrics, client presentations, risks, issues, and multi-stakeholder delivery programs. Analyze customer data, improve processes, communicate insights to Product and Marketing, and support EMR integrations. Travel extensively across the United States, up to 50% on average.

Own enterprise employer-partner relationships from implementation through renewal. Lead onboarding, launch coordination, client enablement, program health monitoring, business reviews, issue resolution, and expansion opportunities. Manage complex stakeholder relationships, report on learner and business outcomes, coordinate cross-functional teams, and develop scalable customer-success processes.

Build executive customer relationships, drive retention and growth, develop customer success plans, lead business reviews and health checks, and provide strategic guidance on platform configuration and implementations. Deliver training, reporting, analytics, and consulting resources while helping P&C insurance customers optimize operations and business outcomes. The role requires deep P&C and Policy Administration Systems expertise, enterprise client management experience, technical knowledge of MySQL or Python, and up to 25% domestic travel.

Manage post-sale customer relationships, onboarding, adoption, retention, renewals, and expansion opportunities for software products. Develop success plans, monitor customer health, conduct executive and quarterly business reviews, and serve as the voice of the customer with Product, Engineering, and Sales. Advise government and defense customers on information advantage products, draft strategic documents, and present operational plans. Requires an active Secret clearance and eligibility for TS/SCI, with occasional travel.

Lead the scaled Customer Success operating model for more than 25,000 B2B SaaS customers. Oversee lifecycle programs and engagement operations, develop health scoring and predictive signals, and partner with engineering, analytics, product, marketing, and support teams to improve automation and AI-driven customer engagement. Establish governance, metrics, experimentation, and operating cadences while coaching leaders and improving onboarding, adoption, renewal, expansion, and recovery processes.

Manages executive-level relationships with existing customers, ensuring successful onboarding, implementation, service delivery, and ongoing satisfaction. Coordinates internal teams, resolves issues, conducts performance reviews, tracks customer interactions in CRM, and identifies expansion and upsell opportunities. The role also supports sustainability goals, monitors program performance, handles customer inquiries, and travels as needed to meet clients.

Leads customer success, implementation, onboarding, account management, renewals, retention, and expansion for Campspot’s SaaS customers. Manages implementation and account management leaders, coaches enterprise account managers, improves go-live processes, oversees customer health and KPIs, and collaborates with Sales, Support, Product, and executive leadership. Owns team capacity, enablement, customer feedback integration, and revenue growth initiatives.

Manage a portfolio of 30+ mid-market merchants, driving onboarding, adoption, retention, renewals, and expansion. Serve as a trusted business advisor by analyzing customer metrics, identifying risks and opportunities, coordinating cross-functional teams, resolving escalations, and improving scalable customer success processes. Own commercial activities, executive communications, account performance, and customer experience while supporting revenue and retention targets.

Leads PowerSchool’s enterprise Customer Success organization, overseeing managers and Customer Success Managers responsible for strategic portfolios. Defines retention, adoption, health, value realization, renewal, and expansion strategies while owning SaaS performance metrics. Builds executive relationships with major education customers, leads escalations and business reviews, champions customer feedback, and partners cross-functionally with Sales, Product, Support, Services, and Finance. Also drives operational scaling, CRM and success-platform rigor, organizational transformation, and talent development.

Leads and develops a Customer Success Engineer team while personally managing strategic customer deployments, technical escalations, training, and executive engagements. Owns post-sale technical outcomes including segmentation adoption, time to value, customer health, retention, and expansion readiness. Builds operating processes, playbooks, metrics, tooling, and automation while aligning Sales, Support, Product, R&D, and Renewals. Requires strong technical knowledge of identity, networking, operating systems, APIs, and scripting.

Own the customer experience from transaction through follow-through by managing account health, orders, cases, onboarding, forecasts, supply constraints, quality issues, business reviews, and growth opportunities. Coordinate Sales, Operations, Quality, Engineering, and customers to resolve issues proactively, maintain accurate account records, communicate risks, and ensure timely ownership and follow-up. The role requires customer operations expertise in a manufacturing, distribution, or industrial environment and includes up to 5% travel.

Leads complex technical customer escalations, enterprise onboarding, incident resolution, debugging, and proactive customer engagements. Mentors Customer Success Engineers, improves support processes and documentation, contributes product fixes, promotes automation and AI, and partners with Product, Engineering, and Account Management. The role also owns high-severity incidents, root-cause analysis, service-level performance, and regional technical capability development within a global, remote Customer Success organization.

Manages utility and energy service company accounts, building long-term client relationships, meeting program and financial goals, forecasting resources, leading business reviews, resolving issues, and identifying growth opportunities. Coordinates cross-functional teams, supports proposals and RFPs, ensures successful solution delivery, and mentors less experienced client success managers. The role requires client-facing account management, sales and closing experience, CRM familiarity, strong communication, and up to 25% travel.

Own post-sales relationships for enterprise customers from onboarding through renewal. Drive Airtable and AI adoption, workflow launches, governance, success planning, executive business reviews, ROI measurement, enablement, account health monitoring, risk identification, and expansion qualification. Partner with Sales, Renewals, Product, Marketing, Support, and Services while translating customer feedback into product insights and developing scalable success frameworks.

Manage a high-value enterprise account while driving adoption, retention, renewals, satisfaction, and expansion. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data-driven insights to improve customer outcomes; and collaborate with Product, Engineering, Creative, and Account Management teams. Contribute to customer success playbooks, enablement initiatives, and the Pencil customer community.

Leads approximately 15 Customer Success Account Managers responsible for customer outcomes, cloud adoption, AI transformation, and portfolio performance. Builds executive customer relationships, coordinates cross-functional Microsoft and partner resources, establishes business rhythms, manages risks and opportunities, and ensures consistent customer success execution. Develops talent through coaching, succession planning, and inclusive leadership while driving measurable customer value, business growth, and operational excellence.

Manage strategic enterprise accounts across K-12 districts, driving platform adoption, gross and net dollar retention, expansion, and customer outcomes. Build trusted relationships with district leaders and educators, analyze usage and outcomes, develop joint success plans, lead training, identify upsell opportunities, mitigate churn, and advocate for customer needs with product and engineering teams. The role requires deep understanding of AI in education, consultative account management, data-informed decision-making, and executive stakeholder engagement.

Owns customer success, retention, and expansion for strategic channel partner portfolios and end customers. Leads governance, executive business reviews, escalations, account planning, and cross-functional service delivery across cloud, security, digital, and managed services. Interprets FinOps and CSP insights for stakeholders, identifies growth opportunities, and influences services pipeline. Requires strong customer leadership, business judgment, cloud financial management knowledge, and experience in managed services and partner models.

Own enterprise customer relationships from onboarding through renewal and expansion. Manage account health, conduct strategic business reviews, coordinate cross-functional launches, drive upsell and cross-sell revenue, negotiate contracts, and represent customer needs internally to influence product decisions.