Top Senior Customer Success Jobs in Denver & Boulder, CO

The Manager of Customer Success leads a team focused on post-sales customer relationships, driving product adoption and retention while managing a portfolio of customers below $399K.

Lead pharma manufacturer client relationships, drive program launches and improvements, analyze performance using data-driven insights, upsell services, and coordinate cross-functionally to achieve revenue and market-share goals for an eight-figure portfolio.

This role leads client service teams to enhance retention and profitability, drives strategic growth initiatives, manages performance, and nurtures talent development.

The Senior Manager, Customer Success will manage customer relationships, drive solutions, and ensure client success in health tech implementations.

Lead a team managing a high-volume customer portfolio to drive adoption, retention, and expansion using AI-enabled workflows. Mentor CSMs, define churn analysis and re-engagement strategies, ensure CRM hygiene, surface product insights to leadership, and continuously optimize processes for scalable impact.

Lead and scale Arcadia's Customer Success organization, define and operationalize top-tier engagement models, drive strategic outcomes for enterprise accounts, establish operating rigor and cross-functional alignment, and personally manage strategic customers to ensure retention and expansion.

Lead and scale a Customer Success organization for enterprise B2B customers: manage and coach CSMs, define engagement models, drive strategic outcomes, establish operating rhythms, partner cross-functionally, and personally manage strategic accounts to ensure retention, expansion, and measurable customer value.

Serve as primary customer contact to onboard, drive adoption, and ensure customer success for SaaS security products. Build executive relationships, maintain success plans and health scores, coordinate with Sales, Product, and Professional Services, and drive renewals, upsell and cross-sell opportunities while escalating risks and ensuring high customer satisfaction.

Own a portfolio of 7-9 enterprise Credit Union accounts, lead executive onboarding and post-implementation success, drive adoption and expansion, run QBRs, collaborate cross-functionally, and deliver measurable business outcomes.

Lead a team of Customer Success Managers to enhance customer growth and retention, ensuring a strategic approach to their journeys and success metrics.

Lead and mentor a Public Sector Customer Success team to drive adoption, retention, renewals, and expansion. Develop success plans, run executive business reviews, collaborate cross-functionally, support key accounts, and shape Public Sector strategy.

Independently manage enterprise and mid-market accounts to drive adoption, retention, and value. Lead success planning, QBRs/EBRs, monitor account health, mitigate risks, resolve escalations, and collaborate cross-functionally to influence renewals and expansion.

Lead enterprise adoption of Credo AI's Governance Platform, manage customer lifecycle from onboarding to renewal, define and execute success plans, drive platform adoption and retention, coordinate cross-functional teams, and ensure customers achieve measurable governance outcomes and long-term value.

Serve as primary customer advocate for enterprise accounts, driving value realization, adoption, renewals and expansion. Build executive relationships, deliver business reviews, create success plans, triage issues with cross-functional teams, and recommend product improvements to maximize ROI and retention.

Own the post-sales lifecycle for assigned customers, drive adoption and value realization, manage renewals and expansions, lead executive reviews, mitigate risk, and collaborate cross-functionally to ensure customer retention and growth.

Own end-to-end customer lifecycle for a portfolio of enterprise customers: drive adoption, value realization, renewals, expansions, and advocacy. Prepare renewal strategy and materials, manage risk, collaborate cross-functionally, deliver executive value reviews, use data to monitor customer health, and support product adoption and release readiness.

Lead districtwide implementation strategy for large K-12 districts, build executive relationships, drive adoption and fidelity, analyze usage and student data to inform recommendations, collaborate with Sales/Product/Service for retention and expansion, and maintain accurate internal documentation.

Own retention, renewals, expansion, and value realization for higher-education clients. Build executive relationships, lead strategic reviews, forecast and negotiate renewals, identify upsell opportunities, drive product adoption, translate feedback into product insights, maintain CRM, and represent eRezLife at industry events.

Lead and scale an outcome-driven Customer Success organization: define customer journeys, drive retention and expansion, partner with Sales/Product/Implementation, build forecasting and account planning, translate feedback into product recommendations, recruit and develop CS team, and leverage tooling and automation to improve efficiency and customer value.

Drive long-term customer success and adoption for Monograph's SaaS platform by owning post-onboarding lifecycle, mentoring junior CSMs, executing expansion and retention plays, and partnering with Product, Sales, and Renewals to maximize customer value and product utilization.

Drive customer adoption, retention, and growth by building relationships, creating success plans, analyzing usage and KPIs, conducting business reviews, advocating for customers internally, and renewing contracts while identifying expansion opportunities.

The Customer Success Executive will manage relationships with health plan clients, enhance user adoption of AI solutions, and drive measurable outcomes in payer operations.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.

The Senior Technical Account Manager will lead AI workflow implementations, manage customer relationships, monitor performance, and drive adoption through training and support.

Lead a team of Enterprise Customer Success Managers, drive retention and revenue growth for strategic clients, and establish long-term partnership strategies while optimizing operational excellence.