Top Senior Customer Success Jobs in Denver & Boulder, CO

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Own a portfolio of strategic enterprise accounts, driving Salesforce and DevOps platform adoption, customer outcomes, retention, and expansion. Build success plans, lead executive business reviews, monitor account health, mitigate renewal risks, support upsell and cross-sell opportunities with Sales, engage Product and Technical Account Managers, and represent customer needs. Regular travel to customer sites is required.

Leads customer success for Care Delivery accounts across health plans, providers, employers, and partners. Manages account managers, drives retention, renewals, expansion, product adoption, customer governance, executive relationships, implementation tracking, QBRs, and customer advocacy. Standardizes success processes and recruits, trains, and develops the account management team.

Own technical and strategic success for complex enterprise accounts post-sale. Lead deployments, integrations, governance approvals, escalations, strategic reviews, and expansion opportunities while coordinating customers, Product, Engineering, Sales, Support, and external technology teams. Translate customer requirements into success plans and product insights, manage technical risks, influence roadmap direction, and mentor Customer Success colleagues. The role requires substantial cybersecurity expertise, enterprise SaaS experience, executive communication, and ownership of complex customer outcomes.

Leads Jetson’s Customer Success organization from closed-won through installation readiness. Owns retention, cancellation reduction, customer confidence, CSAT, referrals, escalation resolution, and customer-side scheduling inputs. Builds scalable service standards, hiring plans, playbooks, and HubSpot workflows. Partners with Sales and Production Coordination to improve handoffs and delivery expectations, while reporting customer experience metrics and root causes to leadership.

Lead the West Coast Customer Success function for strategic enterprise accounts. Manage and develop CSMs, hire team members, build customer success processes, oversee forecasting and account-health reviews, and drive adoption, retention, and expansion. Maintain executive customer relationships and collaborate with Sales, Product, Support, TAMs, Renewals, and global Customer Success leaders to improve customer journeys and scalable operating models.

Owns the success, adoption, renewal, and expansion of high-value Salesforce Signature customers, particularly in state, local government, and education. The role serves as a trusted strategic advisor, coordinates Signature deliverables, drives Sales and Service Cloud adoption, monitors platform health and usage, manages risks and incidents, and aligns business and technical stakeholders. The manager also conducts enablement sessions, develops success plans, uses AI tools, and partners with Sales, Engineering, and Product teams.

Leads a pooled Customer Success team supporting a shared portfolio of customers. The manager coaches CSMs, manages coverage and capacity, drives onboarding, adoption, renewals, retention, and expansion, and establishes repeatable customer success plays. They use portfolio health metrics, CRM and customer success tooling, documentation standards, and automation to improve scalability. The role also partners with Sales, Renewals, Support, Product, and Professional Services to address customer risks and improve the overall customer journey.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Own a portfolio of mid-market and enterprise customers, driving adoption, measurable outcomes, renewals, retention, and expansion. Develop success plans, manage escalations, lead executive business reviews, and identify upsell opportunities. Partner cross-functionally with Sales, Support, Engineering, Product, and Marketing to resolve issues and improve customer experience. Use Salesforce, Planhat, analytics, automation, and AI-assisted workflows to scale impact. Mentor CSMs and improve customer success processes.

Serves as a strategic customer advisor, building relationships, driving adoption, developing success plans, supporting renewals, and identifying growth opportunities. Provides customer training, conducts health checks, analyzes usage data, and advocates for customers during high-severity issue resolution. The role supports Cengage customers across Tennessee and requires 20–30% travel by air and car.

Own technical relationships for strategic enterprise and commercial customers, guiding activation, adoption, optimization, renewal, and expansion. Develop customer success plans, conduct architecture and health assessments, evaluate recovery readiness, facilitate resilience simulations, and provide recommendations across data protection, cloud, cybersecurity, and recovery technologies. Monitor customer health, mitigate risks, support expansion, and present executive-ready business reviews while partnering with Sales and internal teams.

Own strategic customer relationships and account outcomes across complex healthcare and government accounts. Drive platform adoption, value realization, retention, renewals, expansion, and risk mitigation. Lead executive stakeholder conversations, business reviews, escalations, and cross-functional customer initiatives. Use customer and platform data to develop success plans, improve workflows, identify opportunities, and advocate for customer needs. Serve as a thought partner and resource to peers.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Own the customer lifecycle from onboarding and deployment through adoption, renewals, and account expansion. Coordinate cross-functional implementation efforts, analyze platform usage, conduct QBRs, manage executive relationships, identify upsell opportunities, and serve as a product expert. The role requires strong project management, communication, analytical, and stakeholder management skills, cybersecurity experience—particularly in OT—and approximately 30% customer travel.

Provides the technical layer behind Customer Success by improving implementation handoffs, enabling Account Managers, leading post-go-live discovery and solutioning, and resolving escalations. The role diagnoses CRM, workflow, integration, reporting, and AI-agent issues; develops configuration guidance and enablement materials; coordinates with Support, Engineering, Product, Implementation, and Professional Services; and translates customer needs into scalable solutions and best practices for higher education use cases.

Lead post-implementation adoption of AI agents by building customer Centers of Excellence, training champions, monitoring telemetry, and driving consumption. Coordinate cross-functional teams and partners, identify high-impact use cases, remove adoption barriers, and quantify business ROI. Serve as voice of the customer to Product and Engineering to influence roadmap and ensure governance, scalability, and sustained value realization.

Owns a portfolio of approximately 40–50 mid-market accounts, driving onboarding, adoption, retention, renewals, expansion, business reviews, and customer advocacy. Builds strategic relationships, monitors customer health, aligns product value with business outcomes, and collaborates cross-functionally with Sales, Product, Support, and Marketing. Uses AI tools to improve account research, customer insights, success planning, risk identification, and workflow efficiency.

Manage strategic employer and health plan relationships as Pomelo Care’s primary customer contact. Lead implementations, business reviews, retention and expansion initiatives, risk mitigation, customer advocacy, and cross-functional projects. Use customer data and feedback to identify trends, improve outcomes, and deliver measurable value to clients, employers, and patients.

Provides post-sale support for B2B marketing campaigns and data services, serving as a bridge between customers, sales, and operations. Responsibilities include resolving inquiries, escalating issues, supporting campaign execution, developing customer success strategies, presenting reports and QBRs, tracking cases in Salesforce, and using Qlik and proprietary platforms. Requires strong communication, problem-solving, independence, and expertise in database marketing and SaaS platforms.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Provides post-sales technical leadership for strategic IoT customers. Partners with Customer Success Managers to optimize deployments, advise on architectures, troubleshoot connectivity and system issues, lead technical discovery and demonstrations, support renewals and account expansion, and translate customer needs into business-aligned solutions. Collaborates with product and engineering teams while identifying adoption, optimization, and cross-selling opportunities.

Owns post-sale success for a portfolio of advertising customers, including onboarding, campaign activation, adoption, optimization, performance reporting, value realization, renewal readiness, and expansion opportunities. Advises customers on audience strategy, targeting, budgets, measurement, and campaign performance while coordinating cross-functional internal teams. Leads business reviews, manages risks, drives platform adoption, and translates campaign data into actionable recommendations.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data insights to improve engagement; advocate for customer needs with Product, Engineering, and Creative; and contribute to customer success playbooks and enablement initiatives.