Top Senior Customer Success Jobs in Denver & Boulder, CO

Manages strategic customer relationships, adoption, success planning, executive business reviews, renewals, and customer health forecasting. Partners with Sales, Support, Professional Services, and Product to resolve issues, mitigate churn risk, improve retention, and identify expansion opportunities. Serves as a customer advocate and drives value realization across PowerSchool’s education technology products.

Leads LucyRx’s strategic client success function across its PBM portfolio, focusing on client satisfaction, retention, renewals, growth, and profitability. Builds executive client relationships, oversees account strategies and renewal plans, manages escalations, develops client success leaders, and establishes performance standards. Partners with Sales, Operations, Clinical, Product, and Finance teams to represent client needs, improve value realization, and strengthen long-term partnerships.

Own post-sale relationships for enterprise customers, driving adoption, value realization, retention, renewals, and expansion. Serve as a strategic advisor, lead executive business reviews, monitor customer health, manage escalations, coordinate cross-functional teams, and translate customer goals into measurable outcomes. The role also champions customer feedback internally and supports long-term advocacy through references, case studies, and expansion opportunities.

Owns strategy, retention, growth, relationship health, and delivery for a complex enterprise healthcare account. Leads executive client engagement, governance, outcomes tracking, escalations, renewals, upsell and cross-sell opportunities, and coordination with Product, Engineering, IT, Clinical, and Operations teams. Manages one Customer Success Manager and ensures client commitments remain on track. Requires deep knowledge of healthcare risk adjustment and quality programs, SaaS delivery, executive communication, and consultative stakeholder management.

Manage B2B enterprise customer relationships across onboarding, activation, adoption, expansion, and renewal. Serve as a trusted advisor to brokerage and crypto-platform customers, drive satisfaction and retention, manage escalations, deliver QBRs, monitor account health and risks, and coordinate with Product, Sales, Marketing, Operations, and Broker-Dealer teams. The role requires hands-on experience in brokerage, crypto exchange, or trading-platform operations, including onboarding, funding, trading workflows, APIs, and compliance challenges.

Manage customer success for deployed robotics systems by overseeing site operations, deployments, technical escalations, maintenance, upgrades, change requests, performance metrics, contractual compliance, and continuous improvement. Partner with customers and internal teams to resolve issues, improve adoption, and scale system capabilities. The role requires strong project management, technical communication, logistics or warehouse operations experience, and up to 50% travel to customer sites.

Leads a team of Customer Success Managers supporting enterprise AECO accounts and a $50M+ ARR portfolio. Owns gross and net revenue retention, customer health, churn mitigation, and revenue growth. Coaches team members, leads executive business reviews, and partners with Sales, Professional Services, and Product to align account goals, customer feedback, and value delivery. The role is based in Lake Oswego, Oregon, or Westminster, Colorado, with a primarily in-office schedule and 15–25% travel.

Manages and develops Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serves as a customer escalation point, coaches teams on relationship-building and negotiation, collaborates cross-functionally to resolve challenges, and leads talent attraction, retention, and development in a scaling SaaS environment.

Manage enterprise customer accounts throughout the post-sale lifecycle, driving adoption, retention, renewals, and expansion. Develop success plans, conduct business reviews, lead onboarding and enablement, monitor customer health, and demonstrate measurable ROI. Build executive relationships, identify risks and growth opportunities, capture customer feedback, and collaborate cross-functionally with Sales, Product, Data, Marketing, and Support. Use Salesforce and customer success analytics to maintain account data and inform engagement strategies.

Own customer onboarding, adoption, and expansion for Cisco Hypershield and Nexus N9300 Smart Switches. Guide controller design, virtualization deployments, segmentation, firewall policy, and production use cases. Build trusted technical relationships with NetOps and NetSecOps stakeholders, lead workshops, resolve adoption blockers with engineering and support, and develop reusable training and reference materials. The role requires deep networking, Linux, virtualization, and customer-facing solution architecture expertise.

Own a hybrid portfolio of charter school customers, including enterprise networks and smaller sites. Build success plans, drive adoption and ROI, manage renewals and retention, resolve escalations, support implementations, and identify expansion opportunities. Lead scaled onboarding, product demonstrations, training, workshops, and user groups while collaborating with Sales, Support, Implementation, Product, and Finance. Serve as the primary relationship owner and advocate for charter customers.

Own client relationships across construction projects, drive adoption of an augmented reality platform on active sites, translate field performance into business value, identify and resolve adoption risks, support retention and expansion, and relay client feedback to internal teams. The role requires deep construction delivery experience in Electrical Engineering, CSA, Project Controls, or Commissioning, strong stakeholder communication, and extensive travel to project sites.

Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally.

Leads and develops a team of Customer Success Managers supporting enterprise healthcare SaaS accounts. Drives retention, renewals, expansions, customer satisfaction, and advocacy through data-driven strategies. Analyzes customer health and churn trends, improves workflows and playbooks, manages team capacity, and presents performance insights to senior leadership while collaborating with Sales, Operations, and other cross-functional teams.

Manage 50–60 enterprise SaaS accounts, serving as a trusted advisor to drive product adoption, customer value, retention, renewals, and expansion. Develop success plans, monitor KPIs, communicate product roadmaps, negotiate contracts, identify upsell opportunities, and collaborate with Sales, Services, Product, and Renewals teams. The role supports Workday Adaptive Planning customers and requires executive-level relationship management, pricing expertise, and strategic account planning.

Manage enterprise employer relationships, drive product adoption, and help customers achieve hiring goals. Build trust with senior stakeholders, understand business objectives, configure workflows, provide consultation and training, and translate customer needs into product solutions. Use data to improve recruiting ROI and collaborate cross-functionally with Sales, Product, Marketing, Support, RevOps, and other teams. The role is remote-friendly with travel required as needed.

Manage strategic enterprise customer relationships from onboarding through renewal. Develop success strategies, drive adoption and measurable outcomes, monitor account health, mitigate churn, conduct business reviews, provide training, and identify expansion opportunities. Coordinate renewals, issue resolution, and internal stakeholders while advocating for customer needs. Maintain CRM accuracy and travel to customer sites up to 25% of the time.

Lead enterprise customer onboarding and deployment projects for Ping Identity solutions. Manage deployment strategy, project plans, risks, issues, decisions, communications, stakeholders, and customer expectations. Collaborate with sales, product, engineering, support, vendors, executives, and technical teams to deliver projects on schedule and achieve customer business outcomes. Present to senior executives, resolve escalations, and transition customers to ongoing Customer Success management.

Own a portfolio of complex publisher accounts, serving as a strategic advisor and primary contact. Lead executive business reviews, analyze performance, drive yield and monetization optimization, identify expansion opportunities, support renewals, and collaborate with yield, demand, and product teams. Mentor junior CSMs, develop playbooks, and contribute to training. The role requires deep programmatic advertising expertise, analytical judgment, executive communication, and independent account management.

Lead and develop a team of 7–8 Customer Success Managers serving upmarket SaaS customers. Drive retention, adoption, customer value realization, forecasting, risk management, and operational excellence across a $15M–$20M ARR portfolio. Coach teams on account strategy, renewals, executive engagement, and value delivery while partnering cross-functionally with Sales, Product, Support, Services, Marketing, and RevOps. Travel up to 25% for customer and company meetings.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Manage new and existing enterprise customer accounts in partnership with an Enterprise Strategic Account Executive. Lead presales readiness, onboarding, change management, adoption, value realization, renewals, risk mitigation, executive reviews, and expansion identification. Build success plans and playbooks, coordinate escalations, maintain account data and forecasts in Salesforce and Gainsight, and use AI and automation to scale customer engagement. Serve customers with 10,000+ employees while driving retention, growth, ROI, and measurable business outcomes.

Lead enterprise customer success programs for Fortune 100 clients, driving product adoption, value realization, ROI, customer enablement, retention, and expansion. Build executive relationships, analyze customer health and usage data, identify adoption risks and upsell opportunities, coordinate cross-functional teams, advocate for customer needs, and oversee transformational initiatives across complex customer experience organizations.

Manage mid-market SaaS customer relationships from onboarding through adoption, retention, and expansion. Lead business reviews, communicate ROI, develop success plans, monitor customer health, resolve escalations, and coordinate with Product, Engineering, Support, and Sales. Provide customer education, communicate product updates, identify adoption opportunities, and deliver tailored recommendations. The role requires strategic and technical customer engagement, executive relationship management, and expertise in internet technologies, networking, and email security.