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Leadership role on the Agent Readiness team within the Engagement Center of Excellence at Gusto. Responsible for overseeing learning and development strategies, team empowerment, and enhancing agent and customer experience. Requires 5+ years of experience in managing learning and development and customer service operations.
The Principal Product Manager, HR Apps at Gusto will lead the strategy and execution of building HR Apps to support small businesses in hiring and retaining talent. Responsibilities include cross-organizational leadership, client-facing product focus, technical acumen, user experience standards, team management, change management, and driving business impact through customer empathy.
The Principal Product Manager, HR Apps will lead the strategy and execution of building HR apps such as Performance Management, Learning and Management System, and Applicant Tracking System to help SMBs hire and retain talent. Responsibilities include inspiring cross-functional teams, focusing on client-facing products, demonstrating technical acumen, managing senior teams, and driving customer impact. The ideal candidate has 8+ years of product management experience, with a focus on customer facing products and scaling platform products.