The Customer Success Manager is responsible for managing multiple medium/large accounts, ensuring customer satisfaction, driving product adoption, and identifying upselling opportunities while mentoring juniors.

Top Skills: AzureSaaSSQL Server

Duck Creek Technologies

Manager, Customer Success Manager

Yesterday

Remote

77K-120K Annually

Senior level

77K-120K Annually

Senior level

Cloud • Fintech • Insurance • Software

Manage and develop customer accounts, ensuring success through strategic planning, relationship building, and overseeing customer needs during their lifecycle with Duck Creek products.

Top Skills: ChurnzeroAzureSaaSSQL Server

Duck Creek Technologies

Senior Director, Customer Success Manager

5 Days Ago

Remote

Senior level

Cloud • Fintech • Insurance • Software

Lead a team of Customer Success Managers to drive customer satisfaction and retention, oversee operations, and ensure strategic alignment with business objectives.

Top Skills: ChurnzeroAzureSaaSSQL Server

Duck Creek Technologies

Senior Infrastructure Operations Engineer

13 Days Ago

Remote

104K-161K Annually

Senior level

104K-161K Annually

Senior level

Cloud • Fintech • Insurance • Software

The Senior Infrastructure Operations Engineer manages infrastructure systems for stability and performance, collaborates on cloud solutions, and leads complex troubleshooting efforts.

Top Skills: AnsibleAzure Cloud ServicesDockerDynatraceGithub ActionsGitlabGrafanaJenkinsKibanaKubernetesPowershellPrometheusPythonSplunkTerraform

Duck Creek Technologies

Senior Analyst, Customer Success Software Solutions Engineer

17 Days Ago

Remote

Mid level

Cloud • Fintech • Insurance • Software

The Senior Analyst, Software Solutions Engineer upgrades client applications, manages upgrades, resolves issues, and collaborates with various departments to ensure seamless operations in insurance software solutions.

Top Skills: C#Duck Creek SuiteGitIdeJavaSQLTfs

Duck Creek Technologies

Principal Software Architect

17 Days Ago

Remote

Senior level

Cloud • Fintech • Insurance • Software

The Principal Software Architect leads architecture decisions, mentors teams, and guides technical direction for software engineering across projects.

Top Skills: C#CloudDddJavaMicroservicesRelational DatabasesServerless