Jobs at OpenTable,Inc.
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Customer Support Representative Bilingual (German)

OpenTable,Inc.
Greater Denver Area
8 hours ago
Reporting to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products via telephone, email and/or Internet. This person will be the primary contact for our customers in North America and the secondary contact for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?)

Bilingual Customer Support Representative (Spanish)

OpenTable,Inc.
Greater Denver Area
8 hours ago
Reporting to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products via telephone, email and/or Internet. This person will be the primary contact for our customers in North America and the secondary contact for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?)

Customer Support Representative

OpenTable,Inc.
Greater Denver Area
4 days ago
Reporting to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products via telephone, email and/or Internet. This person will be the primary contact for our customers in North America and the secondary contact for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?)

Business Development Manager

OpenTable,Inc.
Greater Denver Area
1 week ago
Reporting to the Director of Restaurant Development, this position is responsible for bringing new restaurants onto our dining network through a consultative sales approach. As a Business Development Rep, you will be one of the first points of contact that a restaurant has with OpenTable. You will be responsible for making outbound calls/emails, tracking and reporting daily activity, following up on leads, maintaining a customer relations database, identifying additional opportunities and other duties as required. The position will be expected to meet monthly, quarterly, and annual sales objectives.

Customer Success Specialist

OpenTable,Inc.
Greater Denver Area
1 week ago
The Client Success Specialist drives engagement, increases reservation availability and decreases churn for our customers. This team is collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues. It is our mission to take care of each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and maintaining relationships? Then you will love this role and the OpenTable culture!

Manager - Customer Success

OpenTable,Inc.
Greater Denver Area
2 weeks ago
The Central Queue Client Success Manager will be responsible for the overall success of our customer success team. You will lead a team of about 10 phone-based agents leading all aspects of the ongoing health of our OpenTable restaurant partners. Through targeted outreach the team will drive engagement, increase reservation availability and reduce churn. You will be measured on the efficiency and effectiveness of this outreach. You will also be responsible for regular reporting and evaluation of the team and its efforts.

Global IT Help Desk Manager

OpenTable,Inc.
Greater Denver Area
2 weeks ago
Lead technical support personnel and help desk teams across multiple global offices. Monitor help desk ticketing system and ensure timely resolution. Support internal users with IT, AV and communications systems. Lead all aspects of new employee onboarding technology process. Manage inventory, including purchasing of hardware and software. Monitor service level metrics and response times. Develop and document operations processes. Design and execute projects. Partner with other teams to ensure a responsive IT help desk service delivery. Provide technical leadership that drives innovation.