Top Customer Success Manager Jobs in Denver & Boulder, CO

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Own long-term relationships with enterprise legal and marketing teams from go-live through renewal. Drive product adoption, expansion, account health, executive business reviews, measurable customer value, and renewal support. Configure the platform, analyze usage, manage customer cadence, translate feedback into product input, and build Blee’s customer success playbook. The role requires enterprise SaaS experience, technical fluency, executive communication, and 10–20% customer travel.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manage strategic customer relationships for Samsara’s IoT platform, helping mid-market customers adopt products, resolve technical issues, and achieve measurable operational value. Lead workshops, workflow transformations, value check-ins, and action plans while coordinating with Sales, Product, Support, Finance, Renewals, and Engineering. Advise customers across transportation, utilities, field services, and other industries, influence internal roadmaps, and drive renewals and expansion through strong technical communication and problem-solving.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Own customer success activities and outcomes by driving customer value, tracking milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing data, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Manage new and existing enterprise customer accounts in partnership with an Enterprise Strategic Account Executive. Lead presales readiness, onboarding, change management, adoption, value realization, renewals, risk mitigation, executive reviews, and expansion identification. Build success plans and playbooks, coordinate escalations, maintain account data and forecasts in Salesforce and Gainsight, and use AI and automation to scale customer engagement. Serve customers with 10,000+ employees while driving retention, growth, ROI, and measurable business outcomes.

Lead enterprise customer success programs for Fortune 100 clients, driving product adoption, value realization, ROI, customer enablement, retention, and expansion. Build executive relationships, analyze customer health and usage data, identify adoption risks and upsell opportunities, coordinate cross-functional teams, advocate for customer needs, and oversee transformational initiatives across complex customer experience organizations.

Manage a portfolio of approximately 75 customer accounts, serving as a strategic advisor and primary contact. Drive adoption, ROI, retention, advocacy, and measurable business outcomes through value plans, usage analysis, training, and proactive engagement. Collaborate with Support, Product, Onboarding, and Sales to resolve escalations and communicate customer feedback. Maintain account documentation, manage follow-ups, and identify opportunities and risks. Travel up to 10% for client meetings, site visits, and team collaboration.

Own the post-sale customer journey for B2B SaaS finance customers, from implementation and go-live through adoption, value realization, risk management, renewals, and expansion. Monitor account health, quantify customer outcomes, lead success plans and impact reviews, identify growth opportunities, and communicate customer insights internally. Partner cross-functionally with Sales, Account Management, Implementation, Services, Product, and Support. Requires finance software experience, CRM proficiency, and up to 15% travel.

Manages relationships with mid-market employer clients, driving program adoption, enrollment, retention, satisfaction, product expansion, renewals, and advocacy. Uses data-driven insights to demonstrate program value, manages escalations and project deliverables, serves as a product expert, and coordinates with Sales, Growth, Marketing, Operations, Product, Data, and Clinical teams. Requires strong client communication, strategic influence, project management, and stakeholder management skills.

Own strategic relationships with 8–10 enterprise merchants, driving retention, renewals, expansion, executive engagement, and measurable customer value. Develop account plans, lead executive reviews, negotiate complex renewals and upsells, build ROI cases, maintain Salesforce forecasts, analyze performance data, coordinate cross-functional initiatives, resolve escalations, and communicate customer feedback to Product and leadership. Travel to customer sites and industry events may reach 30%.

Manage a portfolio of existing technology customers, building trusted relationships, improving product adoption, resolving issues, and driving retention, upsell, and cross-sell revenue. Responsibilities include maintaining accurate CRM data, conducting customer outreach and product check-ins, analyzing usage data, coordinating internal teams, managing escalations, delivering training, and supporting customer success across the Linewize product suite.

Manage and grow a portfolio of enterprise technology customers by building trusted relationships, increasing product adoption, reducing churn, and expanding accounts through upsell and cross-sell. The role includes proactive customer outreach, data-informed engagement, training, issue resolution, escalation management, and cross-functional collaboration. Success requires strong communication, business acumen, organization, autonomy, and customer-focused problem solving.

Manage mid-market SaaS customer relationships from onboarding through adoption, retention, and expansion. Lead business reviews, communicate ROI, develop success plans, monitor customer health, resolve escalations, and coordinate with Product, Engineering, Support, and Sales. Provide customer education, communicate product updates, identify adoption opportunities, and deliver tailored recommendations. The role requires strategic and technical customer engagement, executive relationship management, and expertise in internet technologies, networking, and email security.

Own customer relationships from implementation handoff through renewal and expansion. Drive adoption, retention, measurable value, executive business reviews, risk remediation, and growth opportunities across an enterprise SaaS customer portfolio. Partner with Product, Support, Sales, and Development to communicate customer needs, improve outcomes, and enhance the customer success function.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manages high-value Salesforce customers by delivering Signature Success Plan outcomes, driving Sales and Service Cloud adoption, aligning technical and business goals, monitoring platform health and usage, coordinating incident resolution, conducting enablement and quarterly reviews, and identifying renewal and expansion opportunities. Builds executive relationships, develops success plans, translates technical issues into business value, and partners with Sales, Engineering, and Product teams.

Leads Client Success Agents supporting national, multi-location facilities accounts. Oversees daily operations, work orders, service issues, vendor performance, client escalations, KPIs, reporting, and contractual service-level compliance. Coaches team members, manages client relationships and meetings, identifies operational risks, implements corrective actions, and drives continuous improvement. This in-person role is based in Denver or Tampa.

Manage a large SaaS customer portfolio through adoption, value realization, renewals, and expansion. Lead customer meetings, renewal conversations, business reviews, risk identification, forecasting, and targeted outreach. Use customer data and health scores to protect retention, uncover growth opportunities, and educate customers on product value. Partner with Sales, Product, Support, and Marketing while maintaining organized account records and a customer-focused approach.