Top Customer Success Manager Jobs in Denver & Boulder, CO

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Build and manage customer relationships through onboarding, product adoption, upselling, cross-selling, and renewal-risk identification. Partner with sales and internal teams to ensure successful transitions and customer outcomes. Advise customers on effective Datadog usage, monitor usage trends, identify growth opportunities, negotiate contract terms, and overcome pricing objections. The role follows a structured customer success methodology in a hybrid workplace.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Executes digital customer success motions at scale, researches customer situations, addresses adoption and retention risks, supports renewal forecasting, manages shared inbox inquiries, and maintains accurate Gainsight records. Partners with Sales, Renewals, Support, and Services to drive customer outcomes, resolve challenges, and contribute to digital customer success programs and continuous improvement initiatives.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manage strategic customer relationships for Samsara’s IoT platform, helping mid-market customers adopt products, resolve technical issues, and achieve measurable operational value. Lead workshops, workflow transformations, value check-ins, and action plans while coordinating with Sales, Product, Support, Finance, Renewals, and Engineering. Advise customers across transportation, utilities, field services, and other industries, influence internal roadmaps, and drive renewals and expansion through strong technical communication and problem-solving.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Own customer success activities and outcomes by driving customer value, tracking milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing data, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Own a regional mid-market SaaS customer portfolio of 16–50 locations. Build executive relationships, drive product adoption, retention, expansion, and referrals, identify churn risks, lead strategic business reviews, facilitate demos, manage escalations, and coordinate cross-functional teams. The role requires consultative account management, strong communication, independent prioritization, and the ability to influence senior decision-makers.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Leads client activation and customer success workstreams for software and product innovation initiatives. Manages onboarding, client relationships, service delivery, project execution, budgets, timelines, escalations, and service metrics. Coaches teams, identifies adoption and retention opportunities, applies CRM and customer data management tools, and drives process and technology improvements that enhance customer experience and operational performance.

Manage customer relationships, onboarding, follow-ups, issue resolution, and account activity. Help e-commerce customers understand products, achieve goals, and improve satisfaction, engagement, retention, and growth. Coordinate with internal teams, track customer interactions in CRM tools, identify improvement opportunities, and develop toward greater independence in customer success management.

Manages post-go-live customer relationships, success plans, account health, business reviews, and executive communications. Translates product usage and operational data into ROI recommendations, coordinates with Support, Product, Sales, Implementation, and Training teams, and identifies renewal and expansion opportunities. The role also improves customer advocacy, guides change across stakeholders, and develops operational efficiencies across a portfolio of accounts.

Manage strategic customer relationships, major incidents, adoption trends, technical risks, and feature guidance. Serve as the customer advocate internally while analyzing support, survey, and renewal data. Provide proactive recommendations aligned with customer objectives and act as a technical resource for cloud and identity solutions. The role requires occasional customer-site travel and some after-hours coverage.

Manage a portfolio of global customers from onboarding through renewal and expansion. Drive product adoption, retention, and growth through digital and human-led engagement programs, executive business reviews, customer education, and health-metric analysis. Guide administrators through deployments and identity integrations, escalate at-risk accounts, route feedback to Product, and collaborate with Sales, Renewals, Engineering, Marketing, and Customer Care. Use automation and customer insights to improve outcomes and communication.

Manage multiple customer accounts, understand client needs, provide product and industry consultation, coordinate internal resources, support projects and change management, facilitate sales of additional functionality, maintain customer retention, and achieve high satisfaction ratings. The role requires collaboration with product, development, testing, and other teams, along with occasional travel and alternate schedule availability.

Own the post-sale lifecycle for approximately 60 mid-market OnitX customers. Serve as a trusted advisor, monitor account health, conduct business reviews, support renewals, identify expansion opportunities, and collaborate with Implementation, Support, Product, Marketing, and Account Management. The role requires managing complex stakeholder environments, improving customer outcomes, and sharing best practices across the Customer Success organization.

Manage a portfolio of SMB customers by driving adoption, engagement, retention, and growth. Monitor customer health and usage trends, identify risks and opportunities, and provide proactive guidance. Build relationships with Legal Ops, Finance, and IT stakeholders while serving as a trusted advisor. Lead scalable engagement programs, resolve customer challenges, and collaborate with Implementation, Support, Marketing, Product, and Account Management teams.

Manage strategic B2B SaaS customer accounts as a trusted advisor and primary point of contact. Lead onboarding, adoption, enablement, health monitoring, escalations, and cross-functional issue resolution while driving retention, expansion, and measurable customer outcomes. The role requires strong networking and cybersecurity knowledge, familiarity with operational technology environments, executive communication skills, and the ability to use AI platforms to automate customer success workflows and generate insights.

Manages assigned B2B SaaS clients as a trusted advisor, creating Success Plans, conducting Business Reviews, supporting adoption and program growth, identifying expansion opportunities, coordinating with internal teams, and maintaining accurate Salesforce records. The role requires strong communication, organization, adaptability, and the ability to explain software functionality clearly while managing multiple client priorities.

Own post-sale customer engagement across onboarding, adoption, value reviews, and renewals. Serve as a trusted advisor and technical subject matter expert for cloud cost management customers, deliver training and business reviews, gather product feedback, advocate for customer needs internally, and manage relationships with technical stakeholders from startups through enterprises.

Own a portfolio of home improvement clients, serving as the primary relationship manager and driving retention, results, referrals, reviews, and timely MRR collection. Manage regular check-ins, identify and escalate issues, handle difficult conversations, and build scalable onboarding, health-tracking, reporting, and churn-prevention processes. The role manages 20–50 accounts in partnership with media buying and creative teams.