Top Customer Success Manager Jobs in Denver & Boulder, CO

Manage a portfolio of enterprise customers in the Max program as the executive-facing strategic advisor. Drive adoption, executive alignment, growth planning, and measurable outcomes using automation and KPI data. Lead executive business reviews, onsite engagements, and partner with specialists, product, and implementation teams to ensure onboarding, activation, retention, and expansion.

Manage a portfolio of ~20 enterprise Max customers as the executive-facing strategic advisor. Drive automation strategy, product adoption, and measurable growth through executive engagement, EBRs, success plans, onboarding partnership, KPI analysis, risk mitigation, onsite workshops, and cross-functional collaboration to ensure long-term retention and expansion.

Manage a portfolio of post-implementation customers to drive product adoption, retention, and renewals. Conduct business reviews, monitor customer health, develop success plans, mitigate risk, advocate cross-functionally for timely issue resolution, and identify expansion opportunities while maintaining CRM records.

Serve as a senior customer success lead owning client relationships, strategic account plans, renewals, upsell/cross-sell, product enablement, paid training identification, services coordination, incident/escalation management, usage monitoring, business reviews, churn analysis, and cross-functional advocacy to drive retention and expansion.

Manage onboarding, adoption, and renewals for insurance clients by leading rollouts, coordinating internal resources, advising Anti-Fraud/Claims/Underwriting teams, tracking KPIs, delivering executive business reviews, driving retention and growth, and surfacing customer feedback to product and leadership.

Manage a portfolio of mid-market and enterprise customers to drive adoption, satisfaction, and retention of the OpenSpace platform. Deliver onboarding, training, usage reviews, monitor account health, surface risks and expansion opportunities, support renewals, maintain records in Salesforce/Catalyst, and travel to customer sites (~25%) for relationship building and in-person support.

Serve as primary post-implementation partner for clients, drive product adoption and value, deliver training and education, identify upsell opportunities, monitor churn risk, develop success and engagement strategies, and relay client feedback to internal teams.

Lead complex global customer onboarding, adoption, and retention efforts. Act as senior point of contact for executive-level customers, manage escalations, drive product adoption, develop Customer Success Plans, coordinate cross-functional teams, and deliver post-onboarding follow-up and process improvements to reduce churn and grow accounts.

Manage a portfolio of 40+ accounts to drive retention, engagement, and expansion. Own renewals and forecasting, run strategic reviews, identify upsell opportunities, coordinate onboarding, escalate support issues, and collaborate with sales and contracts teams to close renewals.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.

Manage a portfolio of advertisers, drive campaign success, and maintain client relationships. Advise on strategy, generate reports, and lead client meetings.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

As a Customer Success Manager, you'll build strong relationships with customers, ensure smooth onboarding with Sales, and evaluate customer satisfaction to drive retention.

Manage day-to-day client relationships to drive adoption and value realization. Track and analyze usage metrics, identify risks and expansion signals, coordinate cross-functional teams, maintain documentation and success plans, and support Account Executives with data-driven handoffs and renewal readiness.

Conduct live video onboarding and bookkeeping setup, support customers via chat and email, troubleshoot bookkeeping issues, maintain accurate customer records, collaborate across teams to improve workflows, and deliver proactive, detail-oriented customer service.

Own the post-sale customer journey for Trimble AECO SaaS products: drive adoption, run business reviews, build account success plans, mitigate churn, and act as the Voice of the Customer across product and sales.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

Manage East Coast enterprise customers to drive adoption, retention, and expansion of Anecdotes' AI-native GRC platform. Serve as primary customer liaison, deliver strategic guidance, monitor health and usage, run executive reviews, coordinate cross-functional responses, and lead renewals and expansions while maintaining accurate account documentation.

Serve as primary client contact for a portfolio, drive strategic marketing solutions, manage end-to-end project delivery, analyze campaign performance, identify upsell opportunities, and collaborate with internal teams to improve client satisfaction and outcomes.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

Own a portfolio of community bank and credit union clients, drive product adoption and renewals, lead executive business reviews and onsite engagements, identify upsell opportunities, triage escalations, and collaborate with Implementation, Product, and Support to maximize client value and retention.

Manage a portfolio of high-value B2B SaaS clients to drive adoption, retention, and account growth. Lead QBRs, monitor customer health, partner with onboarding, AM and technical teams to deliver value, surface customer feedback to Product, and support renewals and expansion.

Manage a large portfolio of commercial and mid-market customers to drive adoption, value realization, retention, and expansion through one-to-one, one-to-many, and digital engagement. Build trusted advisor relationships, conduct success reviews, develop success plans, lead escalations, host virtual office hours and webinars, create scalable enablement content, and partner cross-functionally to improve onboarding and self-service resources.

The Customer Success Manager at CyberSheath oversees customer relationships, coordinates technical projects, identifies upsell opportunities, and ensures customer satisfaction by managing internal teams and processes effectively.