Top Customer Success Manager Jobs in Denver & Boulder, CO

Manage approximately 35 enterprise customer accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, and increase product value. Analyze engagement data, report KPIs, identify upselling and cross-selling opportunities, improve customer and product processes, and mentor team members. Requires strong communication, organization, project management, multitasking, leadership, and data analysis skills, with less than 15% nationwide travel.

Manage a portfolio of SaaS utility clients by strengthening relationships, supporting product adoption, resolving issues, monitoring SLAs, leading business reviews, and driving renewals and growth. Responsibilities include contract and vendor management, client communications, revenue tracking, ticket oversight, outage triage, presentations, and coordination with internal teams. The role is fully remote but requires North American client travel and occasional extended hours.

Own an enterprise customer portfolio from deployment through adoption, renewal, and expansion. Build success plans, drive platform adoption and value realization, manage retention risks, negotiate commercial agreements, and identify expansion opportunities. Partner with Sales, Product, Engineering, Professional Services, Support, systems integrators, procurement, InfoSec, and legal. Lead executive-level workshops and business reviews while managing ARR, NRR, GRR, usage, adoption, and CSAT/NPS metrics.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Leads the North American Customer Success organization across Rezdy and Checkfront. Owns retention, renewals, expansion, churn, customer health, and net revenue retention while building scalable CSM processes and high-performing teams. Partners with Sales, Onboarding, Support, Product, and Marketing to improve the customer journey, drive adoption, identify risk, and uncover growth opportunities. Represents customer insights internally and contributes to global Customer Success strategy.

Manage strategic customer relationships for National and Vertical Sales accounts across North America. Drive loyalty, retention, service quality, renewals, contract strategy, pricing, SLAs, compliance, and revenue growth. Partner with Directors and Account Executives to resolve escalated service and billing issues, support customer requests, identify decision-makers, and strengthen partnerships through business insight and industry knowledge.

Manage a shared portfolio of B2B SaaS customers through prioritized, signal-driven engagement. Responsibilities include onboarding, adoption, product demonstrations, technical enablement, troubleshooting coordination, value realization, churn-risk detection, renewal readiness, cross-sell identification, and rigorous documentation. The role requires managing multiple customer conversations, maintaining accurate Totango and Salesforce records, translating technical capabilities into business outcomes, and collaborating with Support, Product, Renewals, and Sales teams.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Manage post-sales relationships for Verily Viewpoint Site CTMS customers. Lead onboarding, implementation, training, adoption, account planning, renewals, contract discussions, retention, and expansion. Monitor customer health metrics, maintain CRM records, forecast renewals, and advocate for customer needs across Sales, Product, Engineering, Support, and Learning teams. Build trusted relationships with executive sponsors, operational leaders, and end users while driving revenue retention and growth.

Own strategic relationships for an enterprise customer portfolio, serving as a trusted advisor and product expert. Develop success plans, drive adoption and retention, identify churn risks, conduct business reviews, analyze customer health and usage data, and coordinate with Product, Support, Sales, and Onboarding teams. The role also supports customer advocacy, feedback escalation, and improvements to customer journeys and service delivery.

Owns post-sale relationships for enterprise accounts, including onboarding, deployment planning, technical check-ins, QBRs, renewals, expansion, account health, and customer advocacy. Coordinates with engineering, product, sales, and executives to resolve issues, drive adoption, demonstrate ROI, and support long-term customer outcomes. Requires strong project management, communication, cybersecurity, cloud, and identity technology expertise.

Manage strategic enterprise customer relationships for Foley’s compliance and safety SaaS solutions. Drive adoption, retention, expansion, and measurable business outcomes through account planning, executive reviews, account-health monitoring, and risk mitigation. Collaborate with Sales, Product, Marketing, Implementation, and Support to improve customer experience and influence product priorities. The role requires strong relationship management, data-driven decision-making, and enterprise SaaS customer success expertise.

Manage a portfolio of commercial and mid-market SaaS accounts, driving product adoption, customer outcomes, account health, and renewals. Build success plans, quantify value, identify risks, coordinate escalations, maintain Gainsight records, and collaborate with Sales, Support, and Product. Serve as the primary customer contact, communicate product updates, gather feedback, support feature adoption, and educate customers on fraud and authentication best practices.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Manage strategic customer relationships from onboarding through renewal, driving product adoption, retention, and measurable business outcomes. Responsibilities include platform walkthroughs, account performance monitoring, deployment and adoption strategies, risk and opportunity forecasting, renewal support, issue coordination, process documentation, and communicating customer feedback internally. The role requires data analysis, product expertise, cross-functional collaboration, and continuous improvement of customer success processes.

Manage mid-tier customer relationships, onboarding, product adoption, and proactive engagement for a fundraising SaaS platform. Conduct walkthroughs, webinars, and educational outreach; analyze usage and success metrics; identify expansion opportunities for Sales; gather product feedback; and support community, self-service, and cross-functional customer experience initiatives.

Manage enterprise customer relationships, provide product support and enablement, analyze usage data, scope initiatives, drive adoption, and develop joint roadmaps aligned with customer goals and KPIs. Serve as a trusted advisor, conduct business reviews and health calls, support retention and organic growth, manage account pipelines and forecasts, and collaborate with internal teams on customer solutions. Travel up to approximately 33% may be required.

Manage a portfolio of SMB distributor accounts throughout the customer lifecycle, driving onboarding, adoption, value realization, retention, renewals, and expansion. Develop success plans, monitor account health, conduct business reviews, forecast renewals, and serve as a trusted product advisor. Collaborate with sales, product, and support teams, represent customer feedback, present to leadership, and travel to conferences or customer locations as needed.

Manage relationships with high-value enterprise accounts, ensuring customer satisfaction, order resolution, onboarding, product adoption, and revenue growth. Monitor customer health, risks, satisfaction, and performance metrics; coordinate internal teams to resolve priority issues and support integrations, releases, and upsell opportunities. Partner with account managers, sales, technology, marketing, quality assurance, and customer experience teams to execute account strategies and maintain strong customer relationships.

Manage 50–60 enterprise SaaS accounts, serving as a trusted advisor to drive product adoption, customer value, retention, renewals, and expansion. Develop success plans, monitor KPIs, communicate product roadmaps, negotiate contracts, identify upsell opportunities, and collaborate with Sales, Services, Product, and Renewals teams. The role supports Workday Adaptive Planning customers and requires executive-level relationship management, pricing expertise, and strategic account planning.

Manage a portfolio of strategic enterprise customers, serving as their trusted advisor and primary business contact. Develop success roadmaps, drive product adoption, coordinate cross-functional solutions, identify account risks, and support renewals and expansion. Analyze customer data to improve outcomes, communicate with executive stakeholders, and become an expert on Singular’s marketing measurement platform and integrations.

Manage enterprise SaaS customers, owning retention, net revenue retention, account health, and growth. Build executive relationships, onboard and activate customers, conduct business reviews, identify upsell opportunities, drive renewal campaigns, resolve escalations, and collaborate with internal teams on customer programs and product feedback. Use AI tools and reporting to identify risks, opportunities, and high-impact actions.