Customer Success Manager

Empower Global Logistics as our Next Customer Success Manager!

Do you love working with customers and want to play a role in helping them experience high levels of success? Trimble Transportation is looking for a passionate problem-solver to join our team! In this role, you will ensure high satisfaction and successful engagement with our products, driving retention and growth while building strong, long-term partnerships that directly impact how the world moves freight.

About Us

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

T&L: In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight—bringing together a global network of shippers, carriers, brokers and 3PLs.

What Makes This Role Great:

In this role, you will be the primary architect of the customer journey, directly influencing the digital transformation of the transportation industry. You’ll have the unique opportunity to act as a strategic consultant for Executive and C-Level teams, turning complex business challenges into success stories and shaping the future of global supply chains.

Key Exciting Responsibilities

• Forge Strategic Alliances: Establish proactive relationships with key stakeholders to align their business outcomes with Trimble’s innovative technology suite.

• Drive Client Advocacy: Deliver high-impact communication strategies that turn customers into evangelists and uncover new growth opportunities.

• Champion Customer Health: Monitor engagement metrics and lead internal cross-functional teams to proactively mitigate risks and ensure long-term partnership success.

• Orchestrate the Success Journey: Collaborate across the organization to ensure every client has a clear, guided path toward achieving their unique operational goals.

Essential Skills & Experience

• Proven Success: 5+ years of progressive experience in customer success, account management, or client services with direct accountability for retention and growth.

• Strategic Communicator: Exceptional consultative and presentation skills, with a track record of engaging effectively with Executive and C-Level teams.

• Organizational Expert: Ability to manage competing priorities and document complex client strategies with high attention to detail.

• Tech Savvy: Proficient in Google Suite and Salesforce to manage customer data and internal collaboration.

• Education: Bachelor’s Degree or equivalent professional experience.

Bonus Points For

• Industry-recognized Customer Success certification.

• Experience utilizing Customer Success platforms such as Gainsight or Totango.

• Practical understanding of transportation and logistics best practices.

• Formal project management experience or data modeling/predictive analytics skills.

Logistics

• Location: Lake Oswego, OR; Westminster, CO; or Princeton, NJ (Strictly In-Office)

• Travel Requirement: Travel on demand

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact.

We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].