Top Operations & Support Jobs in CO

The Senior Manager, Underwriting leads the New Business Underwriting team, ensuring performance, service delivery, and development of underwriters while driving process improvements and managing team dynamics.

Lead design, implementation, and optimization of Google Workspace and Microsoft 365 in enterprise and FedRAMP environments. Drive AI collaboration platforms (Gemini, Claude), deploy MCP servers and Agent Executor frameworks, automate user/group provisioning, manage IAM/RBAC and Jump host security, support ConMon and FedRAMP audit readiness, and integrate collaboration tools like Zoom and Lucid.

Lead data-driven provider quality initiatives across the provider network: analyze large datasets, identify gaps and opportunities, design and execute cross-functional programs (note quality, provider reviews, AI documentation), and measure outcomes to improve core metrics.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Lead the sales funnel and growth forecasting for Dandy, coordinating between Finance and RevOps, while maintaining reporting infrastructure and supporting strategic decisions.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Handle inbound calls and perform outbound lapse recovery to retain life insurance policyholders. Assess needs, recommend solutions, document interactions, maintain product knowledge, and meet call center KPIs during evening and weekend shifts.

Lead administration and support of multi-vendor enterprise storage arrays (Dell, HP), ensure secure storage operations, perform SAN zoning, LUN provisioning, backups/restores, migrations, firmware/patch maintenance, and on-call/after-hours maintenance while collaborating with security, engineering, and customers to maintain operational excellence.

Provide customer support via live chat, phone, and email; use internal tools to investigate and resolve inquiries; escalate issues when needed; ensure compliance with policies and licensing; promote responsible gambling. Evening, weekend, and holiday shifts with an 8-week training program and growth opportunities.

Own and publish enterprise contact-center schedules in Verint, manage rosters and headcount across internal and BPO teams, reconcile scheduled vs. invoiced hours, handle exceptions and intraday adjustments, drive quarterly scheduling optimization and policy, and govern AI-assisted scheduling drafts to improve staffing efficiency and agent wellbeing.