Top Operations & Support Jobs in CO

Lead aftersales performance across the Savannah district by partnering with dealership leadership to execute Customer Care & Aftersales initiatives, drive revenue and KPIs, analyze operations, develop business plans, resolve aftersales issues, and deliver data-driven improvements in service, parts, and customer experience. Role requires autonomy and frequent regional travel.

Provide proactive administrative and operational support to senior leaders: manage complex calendars, coordinate meetings, plan events and travel, handle interview scheduling and financial admin (POs/expenses), maintain communications and organized systems, and deliver cross-functional ad hoc support while maintaining confidentiality.

The Project Operations Lead will manage communications between brands and agencies, guide users through the agency search process, and support product development.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Provide friendly, accurate customer support via live chat, phone, and email. Use internal tools to investigate and resolve inquiries, escalate when necessary, and ensure compliance with licensing and responsible gambling policies. Participate in an 8-week training program and collaborate with teams to improve customer experience.

Build and lead Upstart Bank's Product Quality program to evaluate lending products and servicing. Design quality methodologies, sampling, defect taxonomies, and governance. Analyze findings to identify systemic issues, drive remediation with Product/Engineering/Compliance, maintain examination-ready documentation, represent in audits and regulatory exams, and hire and mentor a team of quality analysts.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Bridge corporate stakeholders and field leadership to create tools, automate workflows, analyze operational metrics, monitor coaching quality, and manage projects. Ensure field agents have functioning equipment, streamline processes using Google Suite and AI, and present data-driven recommendations to improve productivity and coaching standards.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Partner with 2-3 R&D leaders to manage calendars, meetings, travel, events, and cross-functional projects. Drive coordination, capture action items, apply AI for research and programs, and build relationship and culture across the organization.