Top Operations & Support Jobs in CO

Provide customer support via live chat, phone, and email; investigate and resolve inquiries using internal tools; follow policies and licensing requirements; escalate issues as needed; promote responsible gambling and contribute to internal improvement efforts.

Lead and scale IT service desk operations, manage onboarding/offboarding and asset lifecycle, drive process improvement and automation using PowerShell/Power Automate/APIs and AI tooling, own vendor relationships, and ensure SLA performance, documentation, and SOC 2–aligned security/compliance support.

Support a core P&L by identifying operational problems, analyzing data (SQL, BI), building predictive models, driving cross-functional alignment, and owning end-to-end implementation to improve customer experience and revenue.

Manage catastrophic and large-loss workers' compensation claims end-to-end: investigate, determine compensability, set reserves, control litigation, negotiate settlements (including structured settlements and MSAs), collaborate with stakeholders, mentor junior adjusters, and improve claims processes to achieve favorable outcomes and regulatory compliance.

Lead cross-functional initiatives to improve customer support experience by synthesizing frontline insights, prioritizing improvements, embedding in product development, and driving adoption of automation and AI. Own end-to-end delivery, define success metrics (CSAT, NPS, FCR, AHT), build a high-performing team, and influence senior leadership to scale support tooling and processes.

Lead and build the secured lending vendor oversight function, managing critical third-party lifecycle activities: inventory, risk tiering, due diligence, performance monitoring, issue remediation, contingency/exit planning, and producing exam-ready governance and reporting for bank partners and regulators.

Provide high-judgment executive support to the Chief AI and Autonomous Systems Officer and ELT members: manage complex calendars, global travel, briefing materials, stakeholder communications, action-item follow-up, onboarding support, and continuous process improvements to increase executive leverage.

Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.

Manage a team to achieve claims accuracy, customer centricity, and expense targets. Coach, remove barriers, analyze data, implement improvements, support quality assurance, and drive outcomes through performance management and process enhancements.

Own inbound customer inquiries via phone (with email/chat flexibility), research complex benefits questions, collaborate cross-functionally to influence product, meet quality/productivity standards, and support peak-season overtime and blackout PTO periods.

Lead and develop a Platform Enablement team that bridges client-facing organizations and Engineering. Oversee escalation governance, triage efficiency, documentation strategy, telemetry-driven advocacy, process automation, and GenAI adoption to reduce MTTR and systemic platform friction. Serve as cross-functional translator for stakeholders and drive data-backed improvements to product and infrastructure.