Top Operations & Support Jobs in CO

Lead GitLab’s global Deal Desk to scale quote-to-cash for complex subscription and consumption deals. Own deal structure, approvals, bookings fidelity, reconciliations, and commercial guardrails while partnering with Sales, Finance, Product, Pricing, Legal, and Ops to operationalize pricing, automate workflows, and enable the field. Serve as executive escalation for non-standard transactions and improve systems, controls, and processes to support a consumption-first GTM.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Lead and coach a team of premium audit auditors and outreach specialists, manage daily workloads and scorecards, handle escalations, coordinate cross-functional handoffs, review audit documentation for quality and SOP adherence, train staff on systems, and drive process improvements and operational initiatives.

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The Implementation Manager will oversee client onboarding from sales to training, ensuring excellent customer outcomes and project adherence while managing multiple priorities in a fast-paced environment.

Lead and oversee Customer Service and Member Appeal & Grievance operations for a Colorado health plan. Manage call center performance, staff hiring/training, workflows, SLAs, reporting, process improvements, and state audit representation. Serve as backup for overflow calls and appeals, monitor metrics, implement corrective actions, manage mail/print services and vendor invoices, and coordinate with enterprise leaders to meet contractual and regulatory requirements. Role is onsite in Grand Junction, CO and may require occasional travel.

Administer and optimize Salesforce as the single source of truth; own the GTM tool stack and vendor lifecycle; design and build cross-system integrations and automations; champion AI-first GTM workflows and agents; document system configurations and integration architecture; partner with RevOps leadership and GTM stakeholders to translate requirements into scalable technical solutions.

Provide part-time remote customer support via email tickets, investigate user account issues using internal systems, troubleshoot app problems, advocate for savers, complete special projects, and participate in required training and Saturday shifts.

Monitor live phone and chat customer interactions across Boost Mobile, DISH TV, OnTech, and Sling TV; evaluate and pilot AI-driven support tools; validate process and tool changes; synthesize frontline observations into data-backed recommendations; act as SME for Wireless and PayTV to improve agent tools, workflows, and customer experience.

The Implementation Consultant manages the setup, implementation, and adoption of software solutions, ensuring alignment with client needs and business goals while delivering projects autonomously.