Top Operations & Support Jobs in CO

Manage workers' compensation claims end-to-end: investigate, determine compensability, set reserves, administer benefits, control litigation, negotiate settlements, and provide claim status and guidance to agents and insureds while ensuring statutory compliance and excellent customer service.

The Senior Manager, Underwriting leads the New Business Underwriting team, ensuring performance, service delivery, and development of underwriters while driving process improvements and managing team dynamics.

Lead IT operations and support for a rapidly growing fintech: maintain and upgrade systems, manage endpoints (Mac/Windows/ChromeOS), run MDM and Google Workspaces, mentor staff, define metrics, lead large IT projects, manage vendors and office technology, implement cybersecurity controls, expand support coverage, and travel internationally twice yearly.

Provide real-time resolution for escalated and high-effort customers via inbound/outbound calls and email. Own customer experiences, document action items, use Five9/Intercom/GSuite/Slack/Asana, share frontline insights, and act as a brand ambassador to improve satisfaction and retention.

Provide high-touch executive support to the Chief Resilience Officer including complex calendar and travel management, meeting and event planning, stakeholder communication, project leadership, and confidential handling of sensitive information. Drive operational efficiencies, support executive initiatives and offsites, and use AI tools to streamline workflows and decision-making.

Manage deal workflows for new business, renewals, and expansions; review pricing, discounts, contracts, and billing for policy and revenue-recognition alignment; run approval workflows and escalate complex deals; partner with Sales, CS, Finance, Legal, and RevOps; optimize quote-to-cash processes, track deal metrics, and implement AI-powered automation to improve efficiency and scalability.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Provide timely, accurate customer support via email/chat/phone, troubleshoot software and device issues, process refunds, document interactions in Zendesk, update knowledge base, escalate bugs to Product/Engineering, and collaborate cross-functionally to improve customer experience and product adoption.

The Compliance Operations Analyst monitors and investigates abuse issues, collaborates cross-functionally to enhance compliance processes, and contributes to incident response and operational improvements at Klaviyo.

The Senior Implementation Project Manager will lead the implementation lifecycle for clients, manage project plans, communicate progress, and ensure client satisfaction through collaboration and support.

The Senior Master Demand Scheduler will execute the demand S&OP cycle, managing production schedules, resolving conflicts, and improving scheduling processes within aerospace and defense.