Top Operations & Support Jobs in CO

Leads critical incident response and advanced troubleshooting across EDI, API, and SFTP environments. Performs root cause analysis, prevents recurring issues, manages support backlogs, monitors SLA performance, mentors engineers, and improves operational processes through automation and AI. The role also drives continuous improvement using metrics such as incident resolution time, escalation effectiveness, backlog aging, ticket quality, and automation adoption.

Provide business travelers with expert support for flight, hotel, car, and rail bookings through chat, phone, and email. Manage complex itineraries, fares, ticketing, reissues, cancellations, PNRs, and travel compliance while meeting service-level and performance expectations. Maintain supplier and destination knowledge, assist users with Navan self-service tools, collaborate with internal teams, and provide feedback to improve products and operations.

Owns the design, implementation, monitoring, and scaling of core operational workflows and processes. Identifies efficiency and automation opportunities, leads cross-functional initiatives with product, engineering, payer, and customer experience teams, and uses data analysis to drive actionable insights and business outcomes. The role serves as an operational bridge to product and data teams while supporting high-quality execution and company growth.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Provides high-touch technical support for domain services, hosting, SSL, email, billing, and partner integrations. Troubleshoots DNS and domain lifecycle issues, resolves escalations, manages fraud and compliance actions, documents platform bugs, and communicates trends to product and engineering teams. The role also improves workflows and self-service resources, supports high-profile accounts, identifies value-based upselling opportunities, and maintains service-level and attendance targets across rotating shifts.

Supports go-to-market systems for Sales, Marketing, Customer Success, Renewals, and Deal Desk. Translates business needs into requirements, user stories, and acceptance criteria; manages intake and prioritization; leads UAT, defect triage, releases, and field communications. Leads CPQ evaluation and roadmap support, improves marketing and pipeline attribution, monitors Salesforce data quality, and documents processes and definitions. Partners closely with Salesforce IT and uses AI tools to accelerate analysis, documentation, and testing.

Leads Revenue Operations strategy, Salesforce systems, processes, data quality, and roadmap prioritization across direct, partner, and digital go-to-market teams. Manages and coaches RevOps analysts and administrators, oversees workflow documentation, supports CRM and CPQ implementations, and partners cross-functionally on trade-offs and scalable process improvements. The role requires extensive Salesforce and Revenue Operations experience, global organization support, and monthly travel for internal or team events.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.

Build and manage registration websites, forms, event content, mobile apps, engagement tools, and badge printing systems for virtual, hybrid, and in-person events. Coordinate multiple projects, organize event data, proof communications and reports, collaborate with clients, and provide onsite event technology support. The role requires strong Excel and database skills, attention to detail, problem-solving ability, client interaction, and travel as needed.

Supports multiple C-level executives through complex calendar management, travel itinerary coordination, confidential data handling, proactive bottleneck resolution, cross-functional collaboration, and administrative workflow optimization. The role requires adapting to urgent priorities, using AI productivity tools, and streamlining correspondence, meeting transcription, documentation, and processes across multiple corporate locations.

Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration.