Top Operations & Support Jobs in CO

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.

Lead enterprise practice management engagements for large RIAs, broker-dealers, banks, and insurers. Design rollout strategies, build scalable enablement programs and content, run discovery workshops, analyze data to recommend operational improvements, and deliver in-person/virtual facilitation and industry presentations. Act as enterprise client voice to product and travel frequently for client meetings and conferences.

Manage end-to-end California workers' compensation claims, including complex/high-exposure files. Conduct investigations, determine compensability, set reserves, manage medical and indemnity benefits, control litigation and legal costs, negotiate settlements, and provide excellent service to agents and insureds while mentoring junior adjusters and improving claims processes.

Provide first-line support for hardware, software, and network issues via live chat and service requests. Use diagnostic tools and problem-solving techniques to identify and resolve issues, document outcomes, and contribute feedback to improve processes and runbooks.

Lead the Billing Operations Audits & Exceptions team to manage workflows, hiring, and performance. Implement AI/ML, automation, and predictive analytics to reduce exceptions, ensure seamless billing system integrations, and build anomaly detection and reporting to meet departmental OKRs.

Handle incoming owner relations inquiries about revenue, land, division orders, JIB, A/R, and A&P. Log and follow up cases in a tracking system, build trusting client relationships, manage difficult situations calmly, provide accurate timely responses, and participate in cross-training.

Provide administrative and real-time support to sportsbook traders across pre-game and in-play events. Monitor live events and competitor odds, verify and create events, investigate and escalate issues, and liaise with internet/telephone operations and external content providers. Work flexible hours including weekends, evenings, and public holidays.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a Tier 2 Money Advanced Care team (10–12) to resolve complex banking, disputes, and money-movement escalations. Coach team members, drive continuous improvement, use data and AI/automation to improve workflows, partner cross-functionally, and deliver timely, compliant, customer-centered outcomes.

Provide onsite enterprise IT support for workstations, servers, networks, and endpoints. Manage AD and core services, remediate security incidents, support Wi‑Fi and LAN, maintain servers and virtualization, implement compliance controls, and deliver user training and documentation to improve productivity and reliability.

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.