Top Operations & Support Jobs in CO

Provides dedicated administrative and operational support to the President, including complex calendar management, domestic and international travel coordination, communications, meeting preparation, events, and confidential information handling. Coordinates with executive operations and administrative teams to align schedules, logistics, facilities, visitors, and leadership activities. Requires strong organization, judgment, discretion, communication skills, and proficiency with Microsoft 365 and Adobe Acrobat.

Supports integrated business planning by documenting planning and order management workflows, creating process maps and SOPs, developing RACI charts and templates, and helping translate requirements into ERP configurations or simple automations. The intern will assist with ERP process testing, validation, training materials, and change adoption while collaborating with business, IT, and cross-functional stakeholders.

Own long-term workforce planning and capacity strategy across Customer Success channels. Develop forecasts, staffing models, scenario analyses, dashboards, and labor investment recommendations. Analyze staffing, productivity, occupancy, shrinkage, service levels, and automation impacts. Partner with Customer Success, AI, Data, Finance, Talent Acquisition, BPO providers, and senior leadership to guide hiring, budgeting, headcount planning, and operational improvements through data-driven insights.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Manage day-to-day Broomfield office operations while supporting one to two Vice Presidents. Responsibilities include complex calendar and travel management, expense reporting, meeting preparation, vendor and contract oversight, office budgeting, employee onboarding logistics, facilities coordination, event planning, hospitality, and cross-functional collaboration with People, IT, and Finance.

Own complex billing and contract cases for mid-market and commercial customers from initial report through resolution. Investigate discrepancies across contracts, order forms, CRM, billing, and finance systems; determine appropriate corrections, concessions, returns, refunds, or amendments; coordinate cross-functional teams; communicate with customers; and improve recurring billing processes through root-cause analysis and reporting.

Handle inbound customer calls about billing, provide accurate account support, resolve issues empathetically, meet customer service standards, and escalate issues when needed. The role requires using multiple computer programs in a 24/7 call-center environment, collaborating with management, and maintaining professional customer relationships while working varied shifts.

Provide high-level administrative support to sales executives including calendar, travel, expense reporting, and confidential communication. Prepare reports and sales materials using PowerPoint, Excel, and CRM. Plan and execute internal and external sales events and offsites. Liaise with clients and internal teams, multitask under pressure, and travel a few times a year.

Processes and monitors insurance agent appointments, terminations, licensing updates, and demographic changes across internal systems and government portals. Verifies licensing data, maintains accurate agent hierarchies and records, protects sensitive information, communicates with agents and regulatory agencies, responds to inquiries, and escalates workflow or system issues. The role requires detail orientation, urgency, confidentiality, organization, and proficiency with Microsoft Office.

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Lead Cloudflare’s consumption strategy across go-to-market teams. Define consumption metrics, targets, roadmap, rules of engagement, and capacity-planning methods. Coordinate pricing, finance, product, sales, IT, and developer teams through launch and ongoing improvement. Guide field enablement, resolve cross-functional ownership and crediting issues, manage a specialist, and use AI tools to improve reporting and analysis. The role requires extensive GTM strategy or revenue operations experience, program leadership, sales planning expertise, and familiarity with usage-based business models.

Manage and develop a team of 10–12 payroll tax care experts. Oversee productivity, quality, customer satisfaction, escalations, service levels, and tax case outcomes. Coach agents, provide subject matter expertise on payroll tax filing and recovery, monitor regulatory changes, deliver reporting and analytics, and collaborate with cross-functional teams on process improvements, support guidelines, and customer experience initiatives.

Own Salesforce architecture and GTM systems for Marketing, Sales, and Customer Success. Design scalable solutions, govern multi-instance Salesforce, support quote-to-cash and AI-driven GTM builds, build automation (Flows, Apex, LWC), integrate Salesforce tools, lead stakeholder alignment, and manage end-to-end implementations from discovery through rollout and adoption.