Top Operations & Support Jobs in CO

Resolves escalated customer inquiries through email and occasional phone support, applying product and financial knowledge to investigate complex issues. Maintains quality and productivity standards, identifies process improvements, supports training and new product launches, collaborates cross-functionally, manages schedules and channels, and creates procedural documentation. Requires English and French proficiency, strong communication, judgment, organization, and customer service experience in an omnichannel environment.

Supports branch operations by processing and approving teller transactions, assisting customers, promoting digital banking solutions, managing operational tasks, resolving concerns, identifying fraud risks, and supporting branch scheduling. The coordinator also helps the branch manager, ensures policy and compliance adherence, escalates operational issues, and motivates team members to meet customer service and business objectives.

Develops workforce, capacity, financial, portfolio, and sustaining strategies for HPC Software and Storage Engineering. Builds multi-year forecasts, CAPEX/OPEX plans, investment scenarios, organizational models, and executive recommendations. Partners across Engineering, Finance, Product Management, and Support to align resources with technology roadmaps, identify investment gaps, evaluate tradeoffs, and improve strategic decision-making and operating cadence.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Supports two VP-level executives by managing complex calendars, global travel, leadership meetings, events, recruiting coordination, onboarding logistics, expenses, and follow-up on action items. The role requires anticipating priorities, handling confidential information, coordinating across time zones, using AI tools responsibly, and supporting special projects within GitLab’s CRO organization.

Leads performance optimization for Leave Solutions operations, overseeing analytics, AI and automation, quality management, inventory and workforce planning, transformation, and executive governance. The role turns operational data into measurable improvements in quality, productivity, utilization, timeliness, customer effort, and cost. It directs managers and cross-functional teams, establishes AI controls and human-in-the-loop processes, drives adoption and workforce readiness, and aligns Operations, Product, Technology, Data, Risk, Legal, HR, and other partners around a multi-year roadmap.

Own and optimize the go-to-market technology stack, including Salesforce and connected systems such as Gong, HubSpot, LeanData, and Cloudingo. Analyze data and processes to identify improvements, build automation, maintain data integrity, manage integrations, and lead cross-functional systems projects. Partner with Sales, Marketing, Customer Success, IT, and Finance to translate business needs into scalable solutions, oversee incident and change management, and improve reporting and operational efficiency.

Leads cross-functional Quote-to-Cash improvement initiatives across Revenue Operations. Responsibilities include optimizing CPQ and billing workflows, redesigning processes, establishing SOPs and governance, driving change management, enabling users, and measuring operational performance. The role partners with Enterprise Sales, Deal Desk, Legal, Accounting, and Finance, while serving as a QTC subject matter expert and supporting Salesforce reporting, analytics, and automation.

Leads company-wide Revenue Operations, including commercial strategy, forecasting, pipeline and performance management, territory and quota planning, analytics, compensation, technology systems, and quote-to-cash optimization. Builds scalable operating processes, dashboards, and technology roadmaps while partnering with executive leadership. Recruits and develops teams across revenue operations, sales operations, analytics, systems, forecasting, deal desk, and compensation administration.