Top Operations & Support Jobs in CO

Supports the Customer Experience department by streamlining processes, coordinating cross-functional projects, executing deliverables, maintaining recurring compliance-related work, and fostering collaboration across Services, Success, and Support teams. The intern will receive onboarding, mentorship, routine check-ins, and exposure to multiple teams and stakeholders while working remotely during a 14–16-week term.

Leads pre-charge-off small business collections operations by setting performance goals, optimizing workflows and dialer efficiency, analyzing data, coaching teams, recruiting and onboarding employees, and driving continuous improvement. Builds stakeholder partnerships, resolves operational challenges, ensures regulatory familiarity, and supports strategic initiatives while balancing efficiency with customer experience.

Leads the L1 client support function, managing support associates, ticket triage, SLA tracking, escalations, access provisioning, client communications, and support metrics. Drives process improvements through automation, standardized workflows, alerting, and knowledge-base development. Partners with Client Success, Product, Engineering, and QA to resolve issues and improve the client support experience.

Supports high-volume manufacturing and distribution operations by bridging IT and warehouse teams. Leads UAT, production validation, application deployments, issue resolution, vendor coordination, and change management. Analyzes system usage, data accuracy, capacity metrics, and operational bottlenecks to improve productivity. Applies AI-driven analytics, provides technical guidance and training, and develops functional scopes and business communications.

Provide high-level administrative support to sales executives including calendar, travel, expense reporting, and confidential communication. Prepare reports and sales materials using PowerPoint, Excel, and CRM. Plan and execute internal and external sales events and offsites. Liaise with clients and internal teams, multitask under pressure, and travel a few times a year.

Leads Technology Critical Incident Managers, providing coaching, process improvement, and operational oversight. Co-leads recovery of critical systems, facilitates technical bridge lines, communicates business impact and recovery options to executives, and supports problem management, risk, audit, and lessons-learned activities. The role requires decisive incident leadership, cross-functional influence, strong communication, business impact assessment, and support for on-call teams during critical events.

Provides customer service and sales support by assisting Account Managers, resolving customer needs, supporting order completion, coordinating call overflow, maintaining customer records in OPUS and SFDC, and engaging under-penetrated accounts to promote company awareness and develop business relationships.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Supports the onboarding of new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing system-integration forms. Provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. Requires strong customer service, organization, communication, data-entry accuracy, Microsoft 365 proficiency, and discretion with sensitive information.

Handle 60-80 inbound calls daily to assist patients with medication refills, referrals, scheduling, chart troubleshooting, and demographic updates. Document interactions, escalate clinical needs to staff, and complete training/orientation. Work full-time on assigned 8-hour shifts with potential overtime and transition to remote after orientation.