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Top Operations & Support Jobs in CO
Fintech • HR Tech
Lead managers and ~40 specialists in Group Fulfillment to deliver timely, accurate benefits for customers. Set operational objectives, capacity planning, SLAs, policies, and cross-functional alignment. Build and execute an AI-driven automation roadmap, coach AI fluency, run performance calibration and development, and drive organizational change to improve accuracy, timeliness, and team capability.
Information Technology • Machine Learning • Software • Conversational AI • Generative AI • Manufacturing
Lead IT Service Management and End-User Computing operations, manage ITSM/Service Desk team and managed services partners, own Microsoft 365, Entra ID, Intune, Jamf, ServiceNow, Jira, and Amazon Connect platforms, drive automation and AI-assisted service delivery, oversee vendor/licensing/telephony, and improve operational efficiency and employee technology experience.
Top Skills:
Amazon ConnectAtlassian JiraCopilotDhcpDnsEndpoint ManagementExchange OnlineJamf ProMicrosoft 365Microsoft Entra Id (Azure Ad)Microsoft IntuneOnedrivePower AutomatePowershellPurviewServicenowServicenow Flow DesignerSharepointTeamsVpnWireless Networking
Aerospace • Artificial Intelligence • Computer Vision • Software • Analytics • Defense • Big Data Analytics
Provide operational and technical support for enterprise service management platforms (ServiceNow, Jira Service Management). Administer platforms, configure workflows, manage users/permissions, assist incident/request/change/asset processes, troubleshoot issues, support testing/deployments, create reports/dashboards, maintain documentation, and monitor platform health.
Top Skills:
Jira Service ManagementRest ApisSaas PlatformsScripting/AutomationServicenowWeb Technologies
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Serve as the primary contact for customers via phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end. Use guided, AI-powered tools, validate call summaries, document interactions per privacy and regulatory standards, escalate issues as needed, and participate in training and continuous improvement.
Top Skills:
Ai-Powered ToolsCustomer Communication SystemsCustomer Relationship Management (Crm) PlatformsKnowledge Bases
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Provide empathetic, end-to-end customer support across phone and digital channels for disability and benefits inquiries. Use AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and participate in training and process improvement.
Top Skills:
Ai-Assisted Service ToolsAutomated SummarizationCopilotCrm PlatformsKnowledge Bases
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Provide end-to-end customer support across phone and digital channels for disability/intake inquiries, using AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and contribute to process improvements while following compliance and privacy requirements.
Top Skills:
Ai-Powered ToolsAutomated SummarizationCopilotCustomer Communication SystemsCustomer Relationship Management PlatformsGuided Decision WorkflowsKnowledge Bases
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Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Support engineers by managing EEE parts documentation and onboarding new components into internal parts libraries. Assist PLM implementation and wind down legacy document management tools. Drive document control, ensure compliance with program requirements, maintain relationships across teams, and perform related administrative duties.
Top Skills:
Document Control SystemDocument Management SystemMS OfficePlm
Cloud • Security • Software • Cybersecurity • Automation
Lead GitLab’s global Deal Desk to scale quote-to-cash for complex subscription and consumption deals. Own deal structure, approvals, bookings fidelity, reconciliations, and commercial guardrails while partnering with Sales, Finance, Product, Pricing, Legal, and Ops to operationalize pricing, automate workflows, and enable the field. Serve as executive escalation for non-standard transactions and improve systems, controls, and processes to support a consumption-first GTM.
Top Skills:
CpqCRMSalesforceZuora
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.
Top Skills:
APIsCloudCloud-NativeDatadogDistributed SystemsHybrid CloudMicroservicesMulti-CloudNetworkingOperating SystemsRest
Fintech • Insurance • Machine Learning • Analytics • Financial Services • Automation
Lead and coach a team of premium audit auditors and outreach specialists, manage daily workloads and scorecards, handle escalations, coordinate cross-functional handoffs, review audit documentation for quality and SOP adherence, train staff on systems, and drive process improvements and operational initiatives.
Top Skills:
Google SuiteInsurityLookerSalesforceSlack
Fintech • Financial Services
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Software
The Implementation Manager will oversee client onboarding from sales to training, ensuring excellent customer outcomes and project adherence while managing multiple priorities in a fast-paced environment.
Top Skills:
ExcelGoogle SheetsSaaS
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