Top Operations & Support Jobs in CO

Senior individual-contributor responsible for enterprise service quality strategy and governance across Cox Fleet internal operations. Drives KPI frameworks, data-driven insights, root-cause analysis, and cross-functional improvement initiatives. Advises senior leaders, builds scalable coaching/tools, establishes governance and executive reporting, and embeds continuous improvement and accountability without direct people management.

Lead and coach a team of Customer Care Specialists, resolve complex escalations (including fraud), provide advanced technical support, analyze feedback and trends, drive process improvements, and optimize AI-powered tools and contact center systems to improve customer experience.

Lead strategic planning, business-review cadences, and cross-functional execution for name.com and Identity Digital. Drive MBR/QBRs, weekly leadership and board meeting prep, OKR/KPI design and reporting, OPEX management, internal communications, and stakeholder alignment across finance, product, engineering, marketing, support, and BD to translate leadership priorities into measurable plans and outcomes.

Serve as the on-island liaison for the .ai TLD: manage stakeholder inquiries, coordinate with GOA and Identity Digital teams, support PR/communications, deliver presentations, produce technical documentation and reports, and participate in incident reviews to ensure registry service continuity.

Oversee financial reporting for clients in construction, manage teams, prepare budgets, and analyze financial data. Ensure quality and improve operational efficiencies.

Provide administrative support for sportsbook trading compliance across licensed domains. Verify and remove event restrictions, monitor regulatory requirements, perform regular checks across jurisdictions, manage department inbox, and maintain knowledge of policies and procedures. Role requires flexible hours, including weekends and holidays.

Serve as the primary contact for high-value customers, building long-term relationships and delivering premium, personalized service. Handle phone, chat, email and web message queries, investigate and resolve gaming, payment and account issues, follow compliance and responsible gambling processes, navigate back-office tools, and collaborate with other teams to ensure seamless customer experiences.

Support and maintain a 10+ tool revenue tech stack, troubleshoot and provision users, coordinate vendors, identify and implement integrations and automations, build reporting and documentation, and partner cross-functionally to improve GTM processes and adoption.

Provide high-level administrative support to sales executives including calendar, travel, expense reporting, and confidential communication. Prepare reports and sales materials using PowerPoint, Excel, and CRM. Plan and execute internal and external sales events and offsites. Liaise with clients and internal teams, multitask under pressure, and travel a few times a year.

First-line IT support answering inbound calls and managing tickets. Troubleshoot end-user issues, administer Active Directory, use remote support tools, follow scripts and SLAs, create documentation, and escalate to teams as needed while maintaining excellent customer service.

Lead and scale a 24x7 Technical Support Engineering organization for mid-market and enterprise customers. Own operations, SLAs, escalations, cross-functional collaboration, data-driven KPIs, process optimization, automation, training, and staffing to improve CSAT/NPS and operational efficiency while supporting hardware and cloud-based products.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess needs, recommend solutions, document interactions, maintain product knowledge, and meet call center KPIs while providing empathetic, professional service.

Lead and coach a remote team of customer service representatives to meet KPIs and resolve escalations. Monitor QA, manage schedules and timecards, analyze service data, prepare reports, and implement process improvements while liaising with management.

Provide phone-based customer service to policyholders and third parties: explain policy coverage and claim status, process requests via calls, emails, and correspondence, maintain procedures and department call/time standards, and assist with claim payments.

Lead and improve FCM operating model for listed derivatives by designing scalable processes, controls, and tooling. Drive launch readiness, automation, vendor management, and cross-functional initiatives while monitoring operational stability, reporting, and regulatory requirements in a high-stakes regulated environment.