Top Operations & Support Jobs in CO

Own the Lead-to-Go-Live operational architecture for Retail, optimizing sales funnel conversion and onboarding throughput. Partner cross-functionally to manage Salesforce and Taskray systems, build lifecycle dashboards and capacity models, run AI-enabled experiments, govern Sales-to-Onboarding handoffs, and scale playbooks to improve Productivity Per Rep and accelerate revenue recognition.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

The Sr Master Scheduler manages production schedules, ensures material availability, and leads demand/supply planning while utilizing advanced scheduling tools and data analysis.

The Product Information Management Specialist maintains and enhances the product catalog for efficiency, accuracy, and cost savings, involving data management, vendor research, and collaboration across teams.

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

The Mission Director will lead mission operations, manage teams, ensure mission success, coordinate with various stakeholders, and handle incident management.

Lead and evolve Affirm's first-party collections program across agent, digital, and AI channels. Own vendor and BPO relationships, monitor portfolio performance, partner cross-functionally to scale AI-enabled servicing and digital self-service, and drive operational efficiency, compliance, and improved recovery and customer outcomes.

Lead development of an insight-driven CX QA program—design rubrics, configure AI-QA tools, build automation, analyze conversation data, surface root causes, produce actionable reports, and partner with operations, BPOs, and enablement to improve agent performance and customer experience.

Manage corporate compliance and transactional needs for multinational entity portfolios. Serve as primary client contact, coordinate with internal fulfillment teams via Salesforce CRM, research jurisdictional filing requirements, oversee annual compliance and ad hoc transactions, provide status updates, mentor junior staff, and maintain accurate company records in entity management systems.

Process agent resignations, handle and review physical mail, create and print checks, prepare certified USPS notifications, manage internal inboxes and state websites, use Company Records, Order Fulfillment, Salesforce and Outlook, support automated processes, cross-train on compliance-related functions, and prioritize accuracy and deadlines in a high-volume environment.

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Provide advanced end-user technical support and act as an escalation point. Administer IT infrastructure (user accounts, access control), onboard new hires, manage assets, document processes, train users and junior staff, lead small-medium IT projects, and improve IT support processes across macOS and Windows environments.

Provide executive support to two VPs in the CRO organization: manage complex multi-time-zone calendars, coordinate domestic and international travel, plan team events and off-sites, support recruiting and onboarding logistics, prepare and reconcile monthly expenses, provide backup coverage for other EA partners, and lead special projects to reduce operational friction across teams.