Top Operations & Support Jobs in CO

Provides Tier 1 customer support through phone, email, and chat. Troubleshoots product issues, educates customers on MyCase, LawPay, and CPACharge, investigates reported problems, escalates technical issues to Tier 2, stays current on product releases, and documents interactions in Salesforce.

Provide frontline member support through phone, chat, and email. Explain healthcare benefits and claims, guide members toward quality care, resolve complex issues, de-escalate concerns, collaborate across departments, escalate feedback, follow evolving procedures, and protect member privacy under HIPAA and data security requirements.

Leads Zapier’s end-to-end GTM Operations function, including lead routing and prioritization, target account management, attribution, reporting, experimentation, intake, systems, and AI automation. Manages distributed teams and partners with Sales, Marketing, Customer Success, Engineering, Finance, and executive leadership. Owns the GTM Operations roadmap, operating rhythm, data quality, system governance, adoption, and measurable business outcomes.

Manages front office reception, visitor access, phone and calendar coordination, facility operations, employee events, site communications, documentation, office supplies, and equipment. Provides administrative support, collaborates with staff, coordinates maintenance and facility improvements, and may contribute to process and cost-efficiency initiatives. Requires strong communication, organization, adaptability, and attention to detail.

Provides executive leadership for digital platforms, infrastructure and security, data and analytics, and enterprise architecture. Owns the technology roadmap, cybersecurity program, cloud and architecture strategy, health plan platform reliability, enterprise data strategy, automation, vendor management, governance, and technology performance reporting. Leads cross-functional strategy, budgets, teams, compliance, and organizational transformation while supporting enrollment, billing, claims, interoperability, and Medicaid health plan operations.

Provides executive leadership across digital platforms, infrastructure and security, data and analytics, and enterprise architecture. Develops technology roadmaps, modernizes health plan platforms, retires technical debt, oversees cybersecurity and compliance, directs data strategy and interoperability, and drives automation and responsible AI adoption. Manages technology vendors, budgets, governance, performance metrics, and cross-functional initiatives while building high-performing teams and partnering with executives, the board, and external stakeholders.

Supports the CEO by managing calendars, board and executive leadership meetings, offsites, travel logistics, stakeholder communications, confidential initiatives, events, commitments, and follow-ups. The role requires exceptional discretion, judgment, organization, polished communication, and availability during U.S. East Coast business hours, with occasional off-hours flexibility.

Manage employee customer inquiries by phone, email, and chat regarding payroll, benefits, timekeeping, HR, and software. Resolve cases through CRM workflows, provide accurate and empathetic support, escalate complex issues, maintain product expertise, and communicate customer feedback and software bugs to internal teams. The role requires a 12pm–9pm EST schedule after approximately four weeks of mandatory paid virtual training.

Coach global support and Technical Operations teams, review customer interactions, conduct quality calibration, train enterprise IT and help desk teams, identify root causes, develop training resources, and communicate quality trends to Product and Engineering. The role also helps improve the quality framework, standardize scoring, mentor colleagues, and deliver customer training across US and Asia-Pacific audiences.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration.

Processes long-term care reimbursement claims by interpreting policy provisions, reviewing documentation, calculating payments and overpayments, and identifying potential fraud, waste, and abuse indicators. The role obtains missing information from providers, collaborates with internal teams, and meets quality, accuracy, productivity, and timeliness standards. It is primarily virtual with a required monthly office visit.