Top Operations & Support Jobs in CO

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Administers group insurance transactions for participants, plan sponsors, customers, and internal partners. Reviews and enters enrollment data, manages eligibility and beneficiary records, handles plan referrals, maintains automated systems, troubleshoots data issues, develops customer relationships, and researches escalated cases. The role also supports process improvements, explains procedures during customer interactions, and ensures accurate, timely service delivery.

Provides first-line technical support for Hivemind software customers and field teams. The role collects evidence, analyzes logs and telemetry, triages software, deployment, configuration, API, licensing, and integration issues, routes cases to engineering or support owners, communicates customer updates, validates issues in lab or simulation environments, and creates troubleshooting documentation and knowledge-base content. It also supports releases, onboarding, deployment handoffs, and supportability metrics.

Serve as primary contact for high-value customers, delivering personalized, multi-channel support (phone, chat, email). Build relationships, resolve gaming/payment/account issues, follow compliance and responsible gambling policies, use back-office tools, and collaborate with other teams to escalate and close complex queries.

Handle incoming owner relations inquiries about revenue, land, division orders, JIB, A/R, and A&P. Log and follow up cases in a tracking system, build trusting client relationships, manage difficult situations calmly, provide accurate timely responses, and participate in cross-training.

Handle inbound patient calls to answer questions about prescriptions, refills, appointments, and account status. Document interactions, follow up via secure portal when needed, escalate clinical issues per protocol, and maintain HIPAA and patient safety standards. Part-time, phone-first role with potential conversion to permanent.

Provide high-touch executive support to the CMO: manage and optimize calendar, run marketing leadership cadence, design Human+AI workflows to automate admin, coordinate cross-functional programs, handle complex travel and same-day expenses, protect confidential information, and proactively remove operational friction to keep leadership focused on strategic work.

Provide Tier 1/2 IT support and troubleshooting for Windows and Mac systems, networks, A/V and peripherals. Install/configure hardware and software, use MDM (Intune, JAMF, BigFix), Jira/Confluence documentation, Azure services, and Cisco networking. Automate tasks with Bash/Python, support remotely and onsite, and participate in a 24/7 on-call rotation; must be able to obtain TS/SCI clearance.

Lead safety and compliance strategy for fleet customers: advise sales and product teams, design professional services and onboarding, develop safety programs and regulatory advocacy, build brand thought leadership, and support customer engagements to reduce risk and costs.