Top Operations & Support Jobs in CO

Lead district warranty and dealer service initiatives to improve customer retention by enforcing service policies, reducing warranty waste, managing goodwill claims, ensuring field action completion, conducting dealer audits and training, and supporting cross-functional and legal reviews. Maintain dealer relationships, host performance meetings, and execute business plans to meet district warranty and customer experience metrics.

Lead Zendesk configuration and optimization for Support Operations: design workflows, triggers, automations, SLAs, and reporting. Serve as primary Zendesk SME and business analyst, gather requirements, document system designs, support governance/change management, ensure security and role-based access, and collaborate cross-functionally to deploy integrations, testing, and adopt Zendesk AI capabilities.

Lead Cox Fleet process design, standardization, and continuous improvement across the business. Drive transformation initiatives (acquisitions, integrations), partner with stakeholders and BI to build metrics, govern process standards, prioritize technology enhancements, and manage implementation of process excellence and change management to improve efficiency and compliance.

Manage daily account activities for assigned fleets, including scheduling and processing repairs, estimating and auditing repair costs, coordinating vendor work, ensuring PM compliance, and following up on scheduled and unscheduled events to ensure timely, accurate invoicing and customer approvals.

Lead and transform the Fraud Intelligence Team into a scalable, high-impact function by improving operating models, QA and labeling processes, talent development, cross-functional partnerships, and measurable fraud prevention outcomes using automation and analytics.

Lead and transform the Fraud Intelligence Team by designing scalable operating models, QA and measurement frameworks, and talent programs. Drive labeling quality, operational metrics, and fraud prevention impact; convert frontline fraud observations into insights for Product, R&D, Analytics, and GTM; leverage AI, automation, and tooling; and serve as a cross-functional fraud subject-matter expert while developing early-career talent and measurable business outcomes.

Analyze agent and customer experience gaps using data and feedback, conduct observations and roundtables, recommend improvements to training and support materials, partner cross-functionally to execute change initiatives, and manage multiple onsite projects to simplify workflows and elevate agent experience.

Build and lead a customer support quality assurance function: design scorecards and sampling, monitor 100% of interactions (human and AI), track quality metrics, coach agents, surface recurring customer pain points, and deliver data-driven recommendations to product and leadership.

Manage workers' compensation claims end-to-end, focusing on high-dollar, high-exposure and complex files. Make compensability and reserving decisions, administer benefits, control litigation and legal costs, negotiate settlements, and deliver strong customer service to agents and insureds. Mentor junior adjusters and improve claims processes while complying with statutory requirements.

Manage, investigate, and resolve attorney-represented auto and homeowner bodily injury claims. Evaluate coverage, liability, and damages; coordinate with counsel; prepare for trials/hearings; ensure reserves and secure financial processing; document files and reports; identify subrogation and suspicious claims; manage outside counsel billing and training engagement.

Lead and manage 24/7 technical support operations and a help desk team, ensuring timely resolution of IT issues and adherence to SLAs. Oversee system administration tasks including AD, virtualization, cloud services, network/email/firewall management, backup solutions, and possibly data center operations. Coordinate shift schedules and maintain ITSM processes.

The DCIM Administrator manages data center operations by overseeing Nlyte workflows, ensuring accuracy in asset management, and driving continuous improvement in process and data integrity.