Top Operations & Support Jobs in CO

Supports managed services operations through data analysis, recurring reports, dashboards, process documentation, root cause analysis, and workflow improvements. The role identifies trends and variances, maintains reporting accuracy, gathers business requirements, supports new operational tools and processes, and collaborates with stakeholders to improve service delivery. A bachelor’s degree or four years of work experience is required, along with Excel proficiency and strong analytical, communication, organizational, and problem-solving skills.

Own regional revenue operations for the Americas by managing forecasting, pipeline health, performance reporting, dashboards, business reviews, and CRM data quality. Partner with sales and cross-functional leaders on territory planning, capacity modeling, and operational improvements. Use Salesforce, Tableau, Databricks, Gong, Claude, AI, and automation to improve forecasting accuracy, streamline workflows, and translate business data into actionable recommendations.

Owns high-priority consumer growth opportunities from diagnosis through execution. Analyzes portfolio performance, identifies and prioritizes investments, develops growth strategies, leads cross-functional teams, designs experiments and operating mechanisms, and drives measurable improvements in revenue, conversion, retention, and lifetime value.

Provide proactive administrative support to two SVPs and one VP, including complex calendar management, domestic and international travel, expense reconciliation, meeting preparation, and event or offsite planning. Track deliverables, manage budgets and contracts, coordinate across time zones, handle confidential information, and support special projects while exercising discretion, adaptability, and sound judgment.

Owns the lifecycle operating model for customer and partner growth, including cross-sell, closed-lost recovery, automation, routing, Account Management handoffs, compliance, segmentation, and performance measurement. The role translates ambiguous growth opportunities into scalable workflows and measurable programs while leading cross-functional stakeholders through influence.

Owns the Customer Operations knowledge lifecycle, creating and maintaining guides, SOPs, decision trees, job aids, macros, and Help Center content. Translates complex policies, product changes, compliance requirements, and workflows into actionable guidance. Partners with subject matter experts, Training, Quality, Product, and Operations leaders to validate content, manage updates, support launches, measure knowledge performance, and improve governance, findability, and AI-enabled knowledge retrieval.

Provide onsite and remote enterprise IT support for macOS and Windows systems, executives, Teams conference rooms, networking, printers, hardware, software, and peripherals. Own Jira Service Management tickets through resolution, maintain Confluence knowledge articles, deploy and refresh workstations, manage AWS WorkSpaces and mobile devices, administer Okta and Microsoft 365 access, and troubleshoot security, connectivity, and productivity tools while supporting global users.

Lead Rula’s provider growth strategy and execution, including supply-side acquisition, activation, retention, growth modeling, unit economics, funnel analytics, and cross-functional go-to-market alignment. Partner with executive leadership to expand care capacity, build a scalable operating system, and establish performance metrics. Initially operate as a strategic individual contributor, then build and mentor a dedicated Strategy and Operations or GTM team.

Participates in a structured rotational IT program supporting digital transformation, enterprise technology, data, process improvement, and project delivery initiatives. Responsibilities include project planning, tracking, reporting, process analysis, documentation, dashboard development, testing, change management, stakeholder communication, data review, automation, prototyping, and translating business needs into technology solutions.

Leads enterprise infrastructure service intake and ITSM workflow standardization across eight technical disciplines. The role eliminates triage and handoff bottlenecks, translates business needs into technical requests, creates self-service documentation, tracks operational KPIs, and uses AI to improve request classification and routing. It requires strong infrastructure knowledge, analytical ability, stakeholder management, and at least five years of relevant enterprise IT experience.

Supports and optimizes Dropbox’s legal operations infrastructure, including workflows, legal technology, reporting, knowledge management, vendor engagements, and process automation. The role manages systems such as JSM, Confluence, Ironclad, and legal AI tools; coordinates with Legal, IT, Finance, Procurement, and Compliance; supports platform rollouts and user training; translates business needs into configurations; and drives projects, troubleshooting, documentation, and operational efficiency.