Top Operations & Support Jobs in CO

Lead escalation point for enterprise service desk: provide multi-channel (chat/ticket/phone) technical support, troubleshoot hardware/software/network issues, manage incidents in ServiceNow, coach junior analysts, identify process improvements, and uphold security and customer service standards in a remote environment.

Support Wireless Skills by analyzing calls and KPI trends, identifying root causes, developing agent tools and training, acting as a technical SME for LTE/4G/5G and mobile devices, partnering cross-functionally to increase self-serve and AI-driven solutions, and delivering data-driven insights using Tableau, Snowflake, and Databricks.

Design, govern, and centralize end-to-end operational workflows and business rules across CXO systems. Diagnose inefficiencies, coordinate deployments with CCB/PMO, enable AI-driven automation, and drive change management to improve agent and customer experience.

Lead aftersales performance across the Tulsa district by partnering with dealers to execute GM Aftersales programs, drive revenue and KPIs, analyze performance, develop business plans, resolve customer and warranty issues, and provide onsite coaching. Requires data-driven recommendations, strong fixed-ops expertise, and up to 50% regional travel.

Field leadership role driving aftersales performance across a Nebraska district. Partner with dealership leadership to execute Customer Care & Aftersales initiatives, improve customer satisfaction, grow revenue, analyze performance, develop business plans, resolve warranty and service issues, and deliver on KPIs through data-driven insights and frequent onsite engagement.

The Senior Executive Assistant provides strategic and operational support to C-level executives, managing calendars, travel, communications, and confidential information while ensuring operational efficiency across multiple initiatives.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.

The Director, Power Strategy will lead strategic initiatives in power operations, oversee energy curtailment, analyze trading opportunities, and collaborate cross-functionally to enhance Riot's energy strategies.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Manage the full lifecycle of escrow transactions: order title searches and payoff demands, clear title requirements, coordinate with external title companies and notaries, review closing documents for accuracy, and support escrow officers with file balancing and ledger management while communicating proactively with clients.

Manage title order processing end-to-end: open orders, procure title search products, HOA documents and payoff demands, review executed closing files, prepare and submit recording documents, monitor recordings, resolve discrepancies, and upload final documents while maintaining regulatory and company compliance.

Design and deploy Zendesk Advanced AI Agents and Copilot to deflect support tickets and automate L0/L1 resolutions. Identify high-impact use cases, build agentic workflows that call external APIs, collaborate with Security/IT and Support Ops on governance and rollout, and track AI impact (deflection, automated resolutions, accuracy) to continuously tune performance.