Top Operations & Support Jobs in CO

Analyzes customer and agent experience challenges, identifies operational bottlenecks and training gaps, gathers feedback, and develops actionable recommendations. Provides product subject matter expertise, supports operational updates, and partners cross-functionally on strategic change initiatives. Uses data interpretation, reporting tools, AI-powered analysis, and feedback loops to improve support materials and agent workflows while managing multiple projects in onsite environments.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Processes life insurance policy reinstatements by reviewing eligibility, completing transactions, tracking work, and confirming successful processing. Provides clerical support to the Customer Retention Department, prepares weekly status reports, communicates progress and concerns, and completes related administrative tasks. The role requires accurate processing across multiple systems, adherence to procedures, deadline management, and collaboration with clerks, analysts, and management.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.

Provides advanced technical support for hardware, software, networking, operating systems, mobile devices, Linux, audio/visual systems, and executive users. Diagnoses complex issues, manages support requests, documents resolutions, and collaborates on escalations. Leads and mentors technical support personnel, manages IT projects, configures and maintains systems, and delivers customer-focused assistance. The role also requires ongoing technical development and support for specialized IT environments.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Manage DraftKings Rewards loyalty program operations by monitoring KPIs, analyzing player behavior and program economics, validating data, and recommending improvements. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Build data-backed business cases, improve reporting and workflows through AI and automation, and communicate recommendations to leadership.

Leads teller-line operations, risk controls, scheduling, customer support, issue resolution, compliance, and team performance at a Wells Fargo branch. Coaches and develops employees, allocates resources, supports hiring, resolves escalated concerns, and helps customers with banking needs. The role requires customer contact, Saturday availability, and compliance with Loan Originator regulatory requirements.

Leads Gusto’s commercial insurance servicing team, overseeing licensed account managers, service quality, escalations, carrier relationships, compliance, and performance metrics. The role develops SOPs, improves automation, partners with product and engineering, manages complex Workers’ Compensation servicing issues, coaches staff, and supports hiring and team growth. It requires commercial lines experience, strong Workers’ Compensation knowledge, carrier portal expertise, AI and automation fluency, supervisory compliance capability, and an active Property & Casualty producer license.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.