Top Operations & Support Jobs in CO

Provides executive-level administrative support to Vice Presidents and senior leaders by managing calendars, correspondence, travel arrangements, confidential information, documents, presentations, communications, and events. Coordinates complex schedules and office activities, prepares leaders for public engagements, handles inquiries, and supports special projects while exercising discretion, organization, and independent judgment.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Verifies life and health insurance applications through outbound calls, documents information for underwriting, explains application procedures, assesses additional verification needs, completes paperwork, updates quality assurance records, transfers calls, and meets departmental performance targets.

Build and lead Babylist’s customer support enablement program from the ground up. Own the knowledge base, SOPs, training, AI copilot workflows, and feedback systems supporting human and AI agents. Analyze support data to identify documentation gaps, improve chatbot coverage and resolution rates, increase copilot adoption, and reduce escalations. Partner cross-functionally with Customer Support, BizOps, Product, Analytics, and engineering-adjacent teams to establish scalable, AI-native support operations.

Develops revenue opportunities for the Lottery business by building financial cases, defining success metrics, coordinating cross-functional plans, and evaluating performance. Serves as a key partner contact, aligns stakeholders, manages launch-readiness dependencies, and communicates data-driven recommendations. Requires strong quantitative modeling, testing, data integrity, and business planning skills.

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, reducing operational risk, and promoting digital banking solutions. Assists the branch manager with scheduling and daily activities, identifies customer financial needs, makes appropriate banker introductions, and helps motivate employees to meet business objectives while following banking policies, compliance requirements, and risk controls.

Administer and enhance Salesforce Sales Cloud and Experience Cloud, including configuration, automation, security, data governance, reports, dashboards, deployments, troubleshooting, user support, onboarding, training, documentation, and process optimization. The role also manages access, data cleanup, system updates, and stakeholder-driven improvements within an Agile team.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Support the Chief Product Officer and Chief Technology Officer by managing calendars, travel, communications, meetings, events, and confidential priorities. Lead the Pakistan-based technical executive assistant team supporting Product and Technology leadership, establishing service standards, coverage models, and development paths. Coordinate across time zones, maintain organizational documentation, anticipate executive needs, and assist with special projects and cross-functional initiatives.