Top Operations & Support Jobs in CO

Supports campaign setup and performance operations by managing application setup components, coordinating cross-functional feedback, troubleshooting technical issues with Engineering and Product, partnering with Analytics on consumer targeting, and identifying error trends. The role is fully remote but limited to Colorado residents, offers up to 25 hours per week, and requires occasional weekend availability.

Manages service delivery for HPC/AI field operations across multiple sites. Leads technical site teams, coordinates customer and technical escalations, oversees service contracts, SLAs, KPIs, risks, staffing, performance management, onboarding, and process improvements. Builds relationships with customers, sales teams, and stakeholders while providing technical and business solutions. The remote role requires approximately 35% travel to customer and field-team sites.

Manages technical service delivery across multiple customer field sites, including team leadership, customer escalations, SLA and KPI performance, staffing, coaching, contract compliance, process improvements, and collaboration with sales and business stakeholders. The role oversees 10–25 technical employees across one to six sites and requires approximately 35% travel.

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Leads the end-to-end operating model for Toast’s customer support organization, including staffing, workflows, service segmentation, workforce planning, quality, analytics, and performance measurement. Owns AI transformation across chat, voice, agent-assist, and automation, while partnering with Product and Engineering on support systems. Establishes voice-of-customer feedback loops, manages vendors and BPO partners, communicates performance to executives, and builds a high-performing operations leadership team.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, minimizing operational risk, and assisting with scheduling. Provides customer service, promotes digital banking solutions, identifies financial needs, detects potential fraud, and makes referrals to bankers. Helps the branch manager maintain efficient daily operations and motivates employees to meet business objectives while following banking policies and compliance requirements.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Manages the enterprise software asset lifecycle, including procurement, licensing, assignments, renewals, reclamation, retirement, compliance reviews, audits, and certificate expirations. Maintains asset and entitlement records in Ivanti, reconciles usage and procurement data, produces operational and financial reports, supports ticket queues, and identifies cost-saving opportunities. Partners with Procurement, IT, Finance, Legal, Security, and business stakeholders to improve governance, controls, documentation, and software utilization.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.