Top Operations & Support Jobs in CO

Supervise and coach Experience Specialists to translate customer interactions into actionable insights. Manage scheduling, metrics, payroll tasks, and test generative AI and new processes. Guide analysis, presentations, cross-functional roundtables, and career development while ensuring quality and operational adherence.

Provide high-level administrative support to three Retail Wireless executives: manage calendars, coordinate travel and expenses, filter communications, maintain confidentiality, streamline workflows using generative AI, and liaise with IT and Facilities to resolve operational issues.

Provide personalized banking support across multiple branch locations, handling account openings, service requests, credit applications, teller transactions, and proactive outreach. Build customer relationships, identify needs, refer to specialists, use digital tools, and maintain compliance and risk controls while supporting branch operations.

Partner with North America Enterprise sales leaders to set GTM strategy, quota and territory design, forecasting, and pipeline optimization. Drive adoption of tools/processes, lead executive deal reviews, provide performance reporting and cross-functional alignment to increase new ACV, renewals, and sales productivity.

Lead and scale a Revenue Operations organization for Babylist Media, building systems, processes, and a team to manage ad operations, inventory, pricing, forecasting, commission planning, and revenue recognition. Own ad-server transition (Koddi), deal desk, forecasting, reporting, and cross-functional documentation to maximize yield and streamline GTM operations.

Provide live chat, telephone, and email support to customers; investigate and resolve inquiries using internal tools; escalate issues as needed; follow policies and licensing requirements; promote responsible gambling. Participate in an 8-week training program and work a flexible schedule including evenings, weekends, and holidays.

Lead a team supporting Enterprise and Strategic accounts across the quote-to-cash lifecycle. Build dashboards and analytics to track operational metrics and SLAs, partner cross-functionally to design scalable workflows, and drive process improvements and projects to completion.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Conduct end-to-end fraud and AML investigations, manage KYC/KYB onboarding queues, perform merchant underwriting and due diligence, validate partners with support and banks, author investigative reports, and help refine FRAML processes to ensure regulatory and internal compliance.

Manage, investigate, and resolve high-exposure personal property contents claims. Perform on-site inventories, determine coverage, negotiate with vendors and policyholders, coordinate contractors/repair teams, provide technical support to other contents specialists, and stay current on industry standards through training.