Top Operations & Support Jobs in CO

Manages the enterprise software asset lifecycle, including procurement, licensing, assignments, renewals, reclamation, retirement, compliance reviews, audits, and certificate expirations. Maintains asset and entitlement records in Ivanti, reconciles usage and procurement data, produces operational and financial reports, supports ticket queues, and identifies cost-saving opportunities. Partners with Procurement, IT, Finance, Legal, Security, and business stakeholders to improve governance, controls, documentation, and software utilization.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Provides frontline support to customers and partners through online channels, phone, case management, and events. Responsibilities include training users, scheduling exams, managing certification results and surveys, distributing courseware, maintaining the LMS, supporting classes, documenting processes, reviewing feedback, and collaborating on customer experience improvements.

Executive leader responsible for the strategy, P&L, portfolio, commercial model, operational performance, customer experience, and go-to-market execution of HPE GreenLake Flex Solutions. The role transforms global as-a-service operations across CPQ, pricing, contracting, order activation, metering, billing, renewals, and expansion; integrates hybrid-cloud technologies; drives profitable growth; and leads customers, partners, and a global organization.

Provide technical customer support for Lob’s direct mail API and dashboard. Troubleshoot API errors, webhooks, HTML templates, address verification, and delivery tracking using logs and diagnostic tools. Resolve Zendesk tickets within SLA, explain technical issues clearly, escalate complex cases, identify security and fraud concerns, track recurring product friction, and create help center resources and response macros. The role requires strong communication, prioritization, technical curiosity, and the ability to support both technical and nontechnical customers.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Operate and manage sportsbook website and mobile app displays, including classification pages, offers, country- and state-specific content, and live streams. Monitor content accuracy, compliance, and promotional effectiveness across media platforms. Coordinate with scheduling, trading, and analysis teams to prioritize sporting events and support customer engagement. The role requires flexible evening and weekend hours, strong attention to detail, sports knowledge, organization, communication, and the ability to work under pressure.

Analyzes customer and agent experience challenges, identifies operational bottlenecks and training gaps, gathers feedback, and develops actionable recommendations. Provides product subject matter expertise, supports operational updates, and partners cross-functionally on strategic change initiatives. Uses data interpretation, reporting tools, AI-powered analysis, and feedback loops to improve support materials and agent workflows while managing multiple projects in onsite environments.