Top Operations & Support Jobs in CO

Provide advanced end-user technical support and act as an escalation point. Administer user accounts, access control, Okta and Google Workspace; manage assets and onboarding; lead small-to-medium IT projects; document processes; train users and junior staff; troubleshoot macOS and Windows systems and networking; identify and implement process improvements.

Lead design and implementation of Openly's Auto Casualty, Property Liability, and Litigation claims teams. Build processes, vendor relationships, segmentation and reporting, ensure regulatory compliance, meet operational metrics, partner cross-functionally with data, technology, and product, and develop high-performing claims talent.

Manage end-to-end homeowner property claims from first notice through resolution: investigate coverage and causation, perform inspections (virtual/field), produce estimates in Cotality/Xactimate, document files, negotiate settlements, collaborate with vendors and internal teams, update reserves, and support CAT events while delivering superior customer service.

Process and validate telecommunications orders (LSRs, ASRs, DSRs, broadband), resolve customer tickets, maintain order/status records, liaise with carriers and internal teams, perform QA on billing/orders, support onboarding/training, and drive process improvements and automation initiatives to improve service delivery.

Manage high-impact technical escalations, coordinate cross-functional teams to drive resolution, lead incident calls and executive communications, perform root-cause analysis, track trends, and lead improvement projects to prevent repeat issues and improve escalation response.

Provide first-line support via live chat and service requests, troubleshoot hardware, software and network issues using diagnostic tools and runbooks, document outcomes, and contribute process improvement feedback to maintain high customer satisfaction and minimize downtime.

The Senior Manager, BDR Operations & Strategy will execute operational excellence and analytics for pipeline generation, enhance outbound processes, and improve data-driven decision-making across multiple departments.

Lead and coach a team that investigates disability and absence claims, ensuring adjudication accuracy, compliance, and strong customer experience. Manage performance, training, quality reviews, call monitoring, and administer concurrent claims (e.g., STD, FMLA, PFML). Escalate issues and drive process improvements to meet business objectives and expense targets.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

The RN Healthcare Advocate supports older Medicare patients by providing personalized care, navigating medical systems, and coordinating resources for better health outcomes.

Manage transition of delinquent accounts to external law firms and collections agencies; prepare and audit documentation and placement records; reconcile external recovery reports with internal finance data; run account-level reporting and support ad-hoc data requests to drive recovery strategy and revenue.

The Team Lead, Claims Workers' Compensation oversees adjusters and specialists, ensuring claims accuracy, operational management, and performance development while resolving escalated complaints and promoting customer service excellence.