Top Operations & Support Jobs in CO

Provides advanced technical support for hardware, software, networking, operating systems, mobile devices, Linux, audio/visual systems, and executive users. Diagnoses complex issues, manages support requests, documents resolutions, and collaborates on escalations. Leads and mentors technical support personnel, manages IT projects, configures and maintains systems, and delivers customer-focused assistance. The role also requires ongoing technical development and support for specialized IT environments.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Manage DraftKings Rewards loyalty program operations by monitoring KPIs, analyzing player behavior and program economics, validating data, and recommending improvements. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Build data-backed business cases, improve reporting and workflows through AI and automation, and communicate recommendations to leadership.

Leads system monitoring, maintenance, incident response, troubleshooting, reliability improvements, patching, upgrades, and production support. Analyzes root causes, tracks availability and performance metrics, coordinates system changes, and supports application governance, continuity testing, audits, and regulatory inquiries. Coaches junior staff and ensures supported systems comply with technology standards and risk-management requirements.

Leads teller-line operations, risk controls, scheduling, customer support, issue resolution, compliance, and team performance at a Wells Fargo branch. Coaches and develops employees, allocates resources, supports hiring, resolves escalated concerns, and helps customers with banking needs. The role requires customer contact, Saturday availability, and compliance with Loan Originator regulatory requirements.

Leads Gusto’s commercial insurance servicing team, overseeing licensed account managers, service quality, escalations, carrier relationships, compliance, and performance metrics. The role develops SOPs, improves automation, partners with product and engineering, manages complex Workers’ Compensation servicing issues, coaches staff, and supports hiring and team growth. It requires commercial lines experience, strong Workers’ Compensation knowledge, carrier portal expertise, AI and automation fluency, supervisory compliance capability, and an active Property & Casualty producer license.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.

Build and manage registration websites, forms, event content, mobile apps, engagement tools, and badge printing systems for virtual, hybrid, and in-person events. Coordinate multiple projects, organize event data, proof communications and reports, collaborate with clients, and provide onsite event technology support. The role requires strong Excel and database skills, attention to detail, problem-solving ability, client interaction, and travel as needed.

Leads Motive’s GTM Intelligence and Operations function, managing Salesforce and the broader revenue technology ecosystem. Oversees systems architecture, governance, integrations, licensing, budget, compliance, vendor evaluations, migrations, incident response, and CPQ processes. Manages and develops systems administrators and program owners while partnering with Sales, Marketing, Finance, Legal, Security, Procurement, and Enterprise Systems to support GTM initiatives, platform adoption, and operational continuity.

Leads workers’ compensation claims adjusters and specialists, providing technical and jurisdictional oversight for denials, payments, settlements, reserves, audits, and complex claims. Manages workflows, caseloads, escalations, compliance, performance, hiring, and employee development. Partners with the Claims Manager to meet departmental goals and improve claim outcomes, processes, and customer experiences.