Top Operations & Support Jobs in CO

Lead planning, operating cadence, and reporting for a unified Enterprise Growth business. Drive cross-functional program management across Sales, Product, Marketing, Finance, RevOps, and external partners to execute funnel, pricing, lifecycle, and conversion initiatives. Build dashboards, KPIs, playbooks, and vendor management processes to support FY27 targets and prove the operating model. Prepare leadership reviews and coordinate forecasting, risks, and decisions to improve accountability and execution.

Resolve payroll tax notices for customers by researching discrepancies, communicating with tax agencies, documenting cases, collaborating with cross-functional teams, using AI tools, and managing a daily queue to deliver exceptional customer outcomes.

Process reinstatement transactions and agent bonuses using multiple systems, track and follow up on transactions, prepare weekly status reports, perform Premium Adjustment Waiver and WOP Reversal processing, notate and process assigned policies, and support Customer Retention with clerical and ad hoc tasks while adhering to departmental policies.

Lead and manage the Dispute Defense team to minimize chargeback risk and fraud, oversee dispute responses and collections, ensure timely submissions, monitor chargeback ratios, report win rates, collaborate with processing partners, and drive process improvements and AI-driven automation to reduce manual workflows.

Lead and optimize IT technical support operations, manage and develop support teams, implement ITIL-aligned processes, oversee ticketing and asset management, maintain security/compliance, manage vendor relationships and budgets, and drive continuous improvement and self-service solutions.

Provide first-line support via live chat and service requests, troubleshoot hardware, software and network issues using diagnostic tools and runbooks, document outcomes, and contribute process improvement feedback to maintain high customer satisfaction and minimize downtime.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Lead Americas corporate travel program strategy and operations, managing vendors, costs, compliance, traveler experience, and regional policy localization. Partner with Finance, HR, Procurement, Security, and stakeholders to drive savings, supplier adoption, risk management, and program governance.

Lead Experience Specialist supervisors and teams to transform frontline observations into data-backed recommendations. Drive project management, AI tool testing/integration, data analysis and visualization, executive presentations, stakeholder relationships, and supervisor development to deliver customer-centric operational strategy.

As Sr. Manager of Services Partners at Samsara, you will recruit and manage services partners while developing strategic initiatives and improving operational efficiency across the partner network.