Top Operations & Support Jobs in CO

Conduct empathetic live conversations with clients who canceled, missed appointments, or disengaged from care. Help clients rebook, rematch with providers, understand platform tools, and navigate payor-specific programs. Document interactions for handoffs, collaborate with clinical and operations teams, resolve escalations, identify engagement barriers, and contribute to improvements in the client care experience while meeting outreach and productivity goals.

Leads internal, temporary, and BPO customer support teams across voice, chat, and email. Owns CSAT, productivity, quality, adherence, SLA, and staffing performance; coaches employees, manages escalations, supports hiring and onboarding, partners with workforce management and QA, and leads process-improvement initiatives. The manager also uses analytics, AI, and automation tools to improve efficiency and customer experience, manages team administration, and participates in a weekend Manager on Duty rotation.

Provides comprehensive executive administrative support for an Asset and Wealth Management team. Responsibilities include complex calendar management, call screening, meeting and event coordination, domestic and international travel arrangements, invoice and expense processing, onboarding and offboarding support, professional correspondence, document maintenance, and editing presentations and spreadsheets. The role requires discretion, strong organization, communication skills, Microsoft Office proficiency, and the ability to manage competing priorities in a fully on-site environment.

Supports managed services operations through data analysis, recurring reports, dashboards, process documentation, root cause analysis, and workflow improvements. The role identifies trends and variances, maintains reporting accuracy, gathers business requirements, supports new operational tools and processes, and collaborates with stakeholders to improve service delivery. A bachelor’s degree or four years of work experience is required, along with Excel proficiency and strong analytical, communication, organizational, and problem-solving skills.

Provide proactive administrative support to two SVPs and one VP, including complex calendar management, domestic and international travel, expense reconciliation, meeting preparation, and event or offsite planning. Track deliverables, manage budgets and contracts, coordinate across time zones, handle confidential information, and support special projects while exercising discretion, adaptability, and sound judgment.

Owns high-priority consumer growth opportunities from diagnosis through execution. Analyzes portfolio performance, identifies and prioritizes investments, develops growth strategies, leads cross-functional teams, designs experiments and operating mechanisms, and drives measurable improvements in revenue, conversion, retention, and lifetime value.

Owns the lifecycle operating model for customer and partner growth, including cross-sell, closed-lost recovery, automation, routing, Account Management handoffs, compliance, segmentation, and performance measurement. The role translates ambiguous growth opportunities into scalable workflows and measurable programs while leading cross-functional stakeholders through influence.

Provide onsite and remote enterprise IT support for macOS and Windows systems, executives, Teams conference rooms, networking, printers, hardware, software, and peripherals. Own Jira Service Management tickets through resolution, maintain Confluence knowledge articles, deploy and refresh workstations, manage AWS WorkSpaces and mobile devices, administer Okta and Microsoft 365 access, and troubleshoot security, connectivity, and productivity tools while supporting global users.

Lead Rula’s provider growth strategy and execution, including supply-side acquisition, activation, retention, growth modeling, unit economics, funnel analytics, and cross-functional go-to-market alignment. Partner with executive leadership to expand care capacity, build a scalable operating system, and establish performance metrics. Initially operate as a strategic individual contributor, then build and mentor a dedicated Strategy and Operations or GTM team.

Participates in a structured rotational IT program supporting digital transformation, enterprise technology, data, process improvement, and project delivery initiatives. Responsibilities include project planning, tracking, reporting, process analysis, documentation, dashboard development, testing, change management, stakeholder communication, data review, automation, prototyping, and translating business needs into technology solutions.