Top Operations & Support Jobs in CO

The Project Requirements Specialist will manage business requirements for customer-facing applications, streamline workflows, and collaborate with stakeholders to enhance IT delivery and user experience.

Lead 5G NOC incident lifecycle management, oversee troubleshooting and ticketing, escalate to engineering/vendors, enforce SLAs/KPIs, drive root-cause analysis and process improvements, and manage customer incident resolutions within service agreements.

Lead end-to-end design and governance of customer experience operational workflows, centralize business rules, drive continuous improvement and change management, coach a process engineering team, and apply generative AI to accelerate workflow analysis, documentation, and agent knowledge retrieval.

Provide phone and digital customer support for insurance policy, coverage, billing, and service inquiries. Use AI-guided tools and CRM systems to resolve complex issues, validate call summaries, document interactions, escalate as needed, and contribute to process improvements. Participate in paid training and ongoing development.

Operate and monitor broadcast systems during live events, troubleshoot technical issues in real time, and coordinate with production teams. Monitor and adjust audio/video levels, maintain accurate event logs, and work rotating shifts as part of a 24/7 master control team.

Field leadership role driving aftersales performance across a dealer territory. Partner with dealer leadership to execute aftersales initiatives, grow revenue, improve customer retention and satisfaction, analyze performance data, develop business plans, resolve warranty and customer escalations, and ensure compliance with training and EV initiatives. Requires regular on-site dealer visits and autonomous district management.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Serve as a specialized tax operations contact, resolving payroll tax filing and payment issues for customers and tax agencies via phone and email. Track trends, surface feedback, and collaborate with CX teams to improve processes. Use AI platforms to streamline communications and enablement.

The Agency Success & Operations Coordinator manages agency relationships, enhances engagement, supports onboarding, and drives operational improvements within a creative marketing platform.

The Chief of Staff supports the CEO and leadership in executing company strategy, leading initiatives across teams, and improving internal processes.

The Renewal Sales Operations Analyst supports global renewals management by driving operational discipline, analyzing revenue data, and collaborating with cross-functional teams to improve renewal processes and performance insights.

The GTM Strategy Analyst will design and maintain systems to enhance the GTM engine, work with revenue teams, and improve processes through automation.

The Facilities Maintenance Technician maintains critical infrastructure including HVAC, electrical, and mechanical systems, manages contractors, and ensures safety compliance in a manufacturing environment.