Top Operations & Support Jobs in CO

Provide high-touch customer service to VIP US customers: resolve account and product queries across channels, navigate back-office tools, take ownership of issues, educate on products/promotions and responsible gambling, and collaborate with internal teams to ensure satisfactory resolutions. Participate in training and continuous development.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.

Serve as the senior escalation point for complex issues on Scotchs Android POS platform and hardware. Diagnose software and hardware faults, analyze logs and network configs, support customers and Engineering to reproduce and resolve issues, maintain documentation and KB articles, assist with releases and hardware testing, and participate in on-call rotations for critical incidents.

Handle high-volume inbound and outbound calls to create and document service requests, schedule maintenance, assign dispatches, coordinate towing and vendors, and provide best-in-class customer service while following processes and improving dispatch capabilities.

Monitor live phone and chat customer interactions across Boost Mobile, DISH TV, OnTech, and Sling TV; evaluate and pilot AI-driven support tools; validate process and tool changes; synthesize frontline observations into data-backed recommendations; act as SME for Wireless and PayTV to improve agent tools, workflows, and customer experience.

The role involves managing production readiness and scheduling activities for aerospace products, coordinating cross-functional teams, and ensuring material and engineering changes are on track.

The Senior Executive Assistant provides strategic and operational support to C-level executives, managing calendars, travel, communications, and confidential information while ensuring operational efficiency across multiple initiatives.

Lead Business Controls for Global Operations (first line), implementing and executing 2LOD programs (RCSA, issue and supplier risk management, control testing). Advise senior leaders and partner with Compliance, Audit, and regulators; drive risk reporting, remediation, and continuous improvement to strengthen the control environment and support audits/exams.

Administer and optimize Salesforce as the single source of truth; own the GTM tool stack and vendor lifecycle; design and build cross-system integrations and automations; champion AI-first GTM workflows and agents; document system configurations and integration architecture; partner with RevOps leadership and GTM stakeholders to translate requirements into scalable technical solutions.

Install, configure, upgrade, and maintain internal computer hardware and software. Troubleshoot and resolve system issues, monitor performance and security compliance, document configurations and procedures, collaborate with engineering and business teams, support process improvements, and provide end-user support and training while staying current with industry technologies.