Top Operations & Support Jobs in CO

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Manage a caseload of initial long-term care eligibility files, review detailed medical records, make timely eligibility determinations, communicate decisions in writing and by phone, compile documentation, reconcile inconsistencies, engage medical/legal resources, and occasionally represent the company in deposition or trial.

Handle inbound customer inquiries by phone and email for group disability claims, research policy/claim questions, process transactions, escalate as needed, and deliver empathetic, high-quality service while using multiple internal systems and attending in-person training.

Supervise and coach a team of customer care associates to deliver excellent service on MetLife products. Monitor calls, provide feedback, create performance appraisals, ensure regulatory compliance (ERISA, HIPAA), partner with recruiting, and foster engagement and cross-team collaboration to meet business metrics.

Administer and optimize Workspace ONE MDM/UEM for large-scale Android fleets: manage security profiles, application deployment, device image staging, and policy tuning. Evaluate performance for 80+ mobile apps, coordinate device refreshes with carriers and OEMs, run pilot programs, and automate administrative workflows using Java/Python and AI tools to reduce staging and incident resolution times.

Provide high-level administrative support to multiple Retail Wireless executives, unify communication workflows, manage confidential travel/expense/personnel data, optimize schedules using generative AI, and coordinate with IT and Facilities to maintain office operations and productivity.

Serve as a CX SME across Boost Mobile, DISH TV, OnTech, and Sling TV by performing live interactions, testing and validating agent tools and workflows, using Generative AI to analyze and document experiences, and converting frontline observations into data-driven recommendations for stakeholders to improve customer and agent experience.

Produce real-time closed captions by re-speaking into web-based software for live events. Work remotely on project-based assignments, complete training/qualification, perform pre-event checks, and ensure accessibility with clear speech, accurate grammar, and focused, timely captioning.

Rubrik invites engineers to join their talent community to be part of a team dedicated to data security, innovation, and inclusion. Candidates should be motivated to tackle challenges and contribute to product development.

Lead RevOps for B2B growth: translate goals into forecasts, models, incentives, and dashboards. Partner with Sales to analyze funnel performance, reconcile top-down and bottom-up forecasts, run pipeline reviews, and improve coverage, capacity, and data quality using spreadsheets, CRM data, and BI tools.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Optimize workforce performance for service and clinical operations by forecasting staffing, managing intraday operations for Intake and Clinical RN teams, monitoring productivity and queues, delivering performance reports and insights, identifying improvement and automation opportunities, leading daily operational meetings, and preparing leadership presentations.

Oversee financial reporting for clients in construction, manage teams, prepare budgets, and analyze financial data. Ensure quality and improve operational efficiencies.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.