Top Operations & Support Jobs in CO

Gather and document business requirements, collaborate with insurance carrier stakeholders, define scope decisions, and translate requirements into technical specifications for engineering implementation. Organize complex product configuration datasets and support data-driven solutions during a six-month implementation engagement.

Leads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.

Leads a team of Program Managers focused on improving customer and agent experiences. The role identifies process gaps, tool limitations, usability issues, and operational friction through root cause analysis and impact modeling. It partners with IT and CXO leadership to prioritize technical enhancements, optimize workflows using AI and automation, manage operational efficiency objectives, and communicate strategic recommendations to senior leadership.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Processes and monitors insurance agent appointments, terminations, licensing updates, and demographic changes. Maintains accurate agent records across internal systems and government portals, verifies licensing compliance, supports hierarchy and commission-related setup, protects sensitive information, and communicates with agents, regulators, vendors, and internal teams by phone and email.

Administer and improve Salesforce across Sales, Investment Support, and Investment Operations. Responsibilities include gathering requirements, managing projects, designing and troubleshooting Flows, configuring Salesforce components and security, supporting deployments and sandbox environments, conducting root-cause analysis, maintaining documentation, and implementing release-related changes. The role also contributes to compliance checks, integrations, and cross-functional Salesforce initiatives.

Provides first-line remote and on-site technical support for employees, resolving service desk tickets, endpoint, account, connectivity, collaboration, and workplace technology issues. Supports Windows, macOS, Google Workspace, ChromeOS, Active Directory, and hardware; manages incidents according to SLAs, documents solutions, escalates complex issues, maintains asset records, and follows security procedures. The role also contributes to knowledge articles, problem management, incident response, deployments, and continuous service improvement.

Analyzes and improves business systems and processes, translates business requirements into technical specifications, configures and upgrades software, supports system operations and incident response, and documents changes. The role also participates in testing and quality assurance, provides end-user support and training, collaborates cross-functionally, and may mentor entry-level analysts. Continuous improvement, system reliability, and staying current with IT practices are key responsibilities.

Own and optimize Dynatrace’s marketing technology stack across selection, implementation, integrations, governance, documentation, and retirement. Develop the martech roadmap, evaluate tools, manage system configuration and data flows, troubleshoot issues, and coordinate upgrades and migrations. Define metrics and dashboards for adoption, utilization, data quality, performance, efficiency, and ROI. Partner with Marketing, IT, Business Operations, Legal, Analytics, and enablement teams to improve tool governance, training, and business value.