Top Operations & Support Jobs in CO

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, minimizing operational risk, and assisting with scheduling. Provides customer service, promotes digital banking solutions, identifies financial needs, detects potential fraud, and helps motivate the branch team while following banking policies and procedures.

Leads commercial credit servicing operations for a regional portfolio, managing teams, workflow execution, regulatory compliance, documentation, covenant tracking, payoffs, collateral releases, and risk escalation. Oversees staffing, performance, stakeholder communication, process improvement, and system adoption across BLAST and nCino portfolios. Partners with sales, technology, and business teams to improve efficiency, reduce risk and cycle times, and enhance employee and client experience.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Provides empathetic support to students through calls, chats, texts, and emails. Handles Tier II tickets and escalations, resolves issues, uses AI-powered tools, documents feedback and product bugs, and shares insights with stakeholders. The role requires strong communication, multitasking, de-escalation, time management, product learning, and availability for evening or weekend shifts. It is primarily remote and customer-facing, with interactions occupying over 80% of the workday.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Manage workers’ compensation medical-only claims from setup through closure, including investigations, compensability decisions, reserves, medical benefits, utilization review, lien resolution, and claim mitigation. Provide guidance to agents and insureds, maintain regulatory compliance, identify claims requiring indemnity conversion, and support improvements to claims processes and customer service. The role is remote within the United States.

Provides timely customer service and issue resolution for payroll partners and insureds through email and platform channels. Handles policy issuance, billing and agency questions, cancellations, renewals, escalations, and complex requests while meeting service-level agreements. Builds partner relationships, advocates for customer needs, identifies process improvements, and supports onboarding, peer training, system testing, and maintenance of standard operating procedures and training resources.

Provides comprehensive administrative support to executives and teams in Asset & Wealth Management. Responsibilities include complex calendar management, call screening, domestic and international travel coordination, meeting and event logistics, invoice and expense processing, onboarding and offboarding support, document maintenance, professional correspondence, and editing spreadsheets and presentations. The role requires discretion, strong organization, communication skills, Microsoft Office proficiency, and five days per week onsite.

Drives operational efficiency and data integrity across regional logistics and performance systems. Audits multi-system workflows, manages logistical escalations, coordinates with regional and third-party partners, and analyzes field metrics for executive performance reviews and compliance audits. Uses AI tools, workflow automation, and data analytics to improve reporting and internal processes.

Lead a team supporting Enterprise and Strategic accounts across the quote-to-cash lifecycle. Build dashboards and analytics to track operational metrics and SLAs, partner cross-functionally to design scalable workflows, and drive process improvements and projects to completion.

Own the revenue operating model for a core B2B business unit, including GTM planning, targets, quotas, territories, capacity, funnel design, forecasting, and pipeline reviews. Partner with Sales, Marketing, Product, and Finance to improve growth economics, refine ICP strategy, and translate performance data into executive decisions. Lead cross-functional planning and manage a team while supporting the transition from growth to scalable execution.

Process and file customer payroll tax payments and filings, troubleshoot operational issues, coordinate with tax agencies and cross-functional teams, and improve scalable processes. The role provides customer support, investigates root causes, delivers data-driven recommendations, and identifies opportunities to use AI and technology to improve tax operations.