Top Operations & Support Jobs in CO

Lead and develop a multi-channel Member Support team to ensure SLA adherence and high CSAT. Coach agents, handle escalations, analyze metrics, maintain documentation, and collaborate cross-functionally to remove friction and improve member outcomes.

Lead QA for Member Services by building QA framework, auditing member interactions for compliance (HIPAA, clinical, insurance), developing scorecards, running calibration sessions, and driving cross-functional fixes to reduce member friction.

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.

Lead a Tier 2 Money Advanced Care team (10–12) to resolve complex banking, disputes, and money-movement escalations. Coach team members, drive continuous improvement, use data and AI/automation to improve workflows, partner cross-functionally, and deliver timely, compliant, customer-centered outcomes.

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.

Execute contract administration and order processing, audit renewals for accuracy, handle inbound chat and calls, triage escalations, and partner with Sales, Customer Success, and Revenue Operations while using AI tools to flag issues and draft responses.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

The Credentialing Specialist will manage provider enrollment and credentialing, optimize workflows, develop SOPs, ensure compliance, and support providers.

The Lead Process Engineer optimizes operating processes for the AXIS platform in the BFSI sector, engaging with various teams to ensure scalable and compliant workflows. Responsibilities include end-to-end documentation, automation-first process engineering, and enhancing client implementations while integrating risk and compliance controls.

Provide expert-level Tier 2 technical support for Android-based POS solutions, troubleshoot issues, and collaborate with clients and developers for efficient resolution.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.