Top Operations & Support Jobs in CO

Lead and supervise teller operations to ensure compliant, timely, and high-quality customer service. Manage teller scheduling and daily operations, resolve customer issues and escalations, coach and develop staff, allocate branch resources, and collaborate with colleagues and regional management. Role includes Loan Originator-related responsibilities and regulatory qualification requirements.

Lead operational risk activities for Global Customer Service & Operations in South America. Maintain GRC data in OpenPages, execute risk assessments and control reviews, produce risk reporting, support issue identification and control metrics, partner with stakeholders and corporate functions, and evaluate AI tool opportunities to improve risk operations. Spanish fluency required.

Provide end-to-end customer support via phone and digital channels, resolving complex policy, coverage, billing, and service issues. Use AI-guided tools and CRM systems, validate AI-generated summaries, document interactions per privacy and regulatory rules, escalate when needed, and contribute to process improvements and ongoing training.

Lead strategic design and day-to-day delivery of Short-Term Disability and Absence Management claims for Jumbo Accounts (50k+ lives). Build and run a dedicated operating model, manage vendors/offshore teams, oversee performance, compliance, budgets (~$10M+), client relationships, and large implementations. Drive workforce planning, analytics/KPIs, continuous improvement, and talent development to ensure scalable, compliant, and client-centric claims operations.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Provide high-volume inbound/outbound call support for fleet maintenance, document interactions, initiate and assign service requests, coordinate towing and vendors, and maintain professionalism during second-shift or overnight schedules.

The Contract Administrator manages subcontract agreements, tracks performance and compliance, and coordinates with internal teams to ensure smooth contract execution.

Serve as a specialized tax operations contact, resolving payroll tax filing and payment issues for customers and tax agencies via phone and email. Track trends, surface feedback, and collaborate with CX teams to improve processes. Use AI platforms to streamline communications and enablement.

The Senior Customs Clearance Manager oversees international shipment compliance and coordination, focusing on temporary import bond compliance, exception management, and cross-functional communication to ensure smooth customs processes.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Lead the Patient Group's business operations: define strategy and operational frameworks, partner with Product/Engineering/Data to set priorities and roadmaps, align cross-functional stakeholders, and hire/mentor a lean ops team to scale patient acquisition, core experience, growth, and partnerships.

Provide proactive administrative and operational support to senior leaders: manage complex calendars, coordinate meetings, plan events and travel, handle interview scheduling and financial admin (POs/expenses), maintain communications and organized systems, and deliver cross-functional ad hoc support while maintaining confidentiality.

Lead 5G NOC incident lifecycle management, oversee troubleshooting and ticketing, escalate to engineering/vendors, enforce SLAs/KPIs, drive root-cause analysis and process improvements, and manage customer incident resolutions within service agreements.

Provide high-level administrative support to three Retail Wireless executives: unify communications, manage confidential travel/expenses/personnel, optimize schedules, draft communications using generative AI, establish efficient processes, and coordinate with IT and Facilities to maintain operations.

Lead the Billing Operations Audits & Exceptions team to manage workflows, hiring, and performance. Implement AI/ML, automation, and predictive analytics to reduce exceptions, ensure seamless billing system integrations, and build anomaly detection and reporting to meet departmental OKRs.