Top Operations & Support Jobs in CO

Provides high-level executive administrative support to Dropbox’s Chief Business Officer, managing complex calendars, domestic and international travel, meeting preparation, communications, events, expenses, and follow-through. Partners closely with the Chief of Staff and executive offices to prioritize work, surface risks, coordinate leadership activities, and improve operating systems. Requires exceptional judgment, organization, communication, adaptability, and accuracy in a fast-changing environment.

Leads Navan’s pre-sales scoping operation for enterprise deals, aligning service tiers, pricing, operational capabilities, and AI-assisted support offerings. Partners with Sales, Product, Pricing, Marketing, and Global Operations to simplify service packages, enforce scoping guardrails, mitigate operational risks, and protect margins. Leads the GOS Sales Squad during late-stage sales cycles, develops commercial collateral, supports executive customer discussions, and governs metrics related to deal quality, compliance, and pipeline velocity.

Own and improve Benefits Labs, an AI-powered system for intake, pilot governance, execution, measurement, evidence synthesis, and leadership recommendations. Build agents, automations, and workflows that scale operational change with minimal manual effort. Define success metrics, improve pilot quality, solve systemic process issues, coordinate cross-functional teams, influence decisions through data-driven narratives, coach Pilot Leads, and shape the future operating model for Benefits Labs.

Chief of Staff responsible for building and leading internal operations, improving company systems and processes, representing leadership, driving cross-functional initiatives, managing a small operations team, strengthening employee experience, and improving internal communications. The role requires strong judgment, discretion, initiative, organizational ability, communication skills, and experience operating effectively in a demanding, growing organization.

Supports and improves revenue operations systems and workflows, including quote-to-cash, CPQ, billing, subscriptions, Salesforce automation, data governance, forecasting, routing, quotas, and commissions. Partners with Finance, GTM Engineering, Sales, Customer Success, and Renewals to troubleshoot issues, reconcile data, automate repetitive processes, and improve commercial systems. The role also helps implement scalable processes and AI-enabled operational solutions.

Administers global sales commissions and incentive payments, maintaining compensation data across Xactly Incent, Salesforce Spiff, and Salesforce. Performs calculations, audits, reconciliations, and discrepancy investigations; supports employee lifecycle changes, payroll deadlines, quota administration, financial close, and compensation reporting. Partners with Revenue Operations, Finance, People Operations, Payroll, sales employees, and leaders while maintaining confidential records, audit trails, and process controls.

Handle inbound customer calls about billing, provide accurate account support, resolve issues empathetically, meet customer service standards, and escalate issues when needed. The role requires using multiple computer programs in a 24/7 call-center environment, collaborating with management, and maintaining professional customer relationships while working varied shifts.

Provides high-volume technical support through phone, ticketing, and chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents in ServiceNow; handles escalations; and communicates solutions to nontechnical users. Guides junior analysts, supports knowledge management and training, analyzes trends, recommends process improvements, and contributes to IT service efficiency and compliance.

Leads high-impact IT incident response, coordinating technical teams, managing incident bridges, triaging issues, communicating status, and driving timely resolution. Monitors dashboards and alerts, escalates emerging issues, and initiates major incident processes when needed. Also supports problem management through root-cause and trend analysis, incident action plans, documentation, reporting, and process improvements.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Own and scale Hex’s deal desk and quote-to-cash operations, including CPQ, billing, provisioning, pricing, packaging, discounting, approvals, invoicing, revenue recognition, and collections. Lead a monetization committee, implement order-to-cash systems, improve margins and sales velocity, establish deal guardrails, and report on process performance. Partner closely with Sales, Finance, Legal, Product, and Engineering in a high-growth B2B SaaS environment.