Top Operations & Support Jobs in CO

Provides front-line support to customers and partners through online channels, phone, and events. Responsibilities include managing support cases, training users, scheduling exams, handling certifications and surveys, distributing courseware, maintaining the LMS, supporting classes, documenting processes, and improving customer experience through feedback. The role collaborates with internal teams and requires strong organization, communication, problem-solving, and time-management skills in a high-volume environment.

Lead the operating foundation for Affirm’s de novo bank. Own Finxact and Savana platforms, deposit and lending operations, launch readiness, controls, reconciliations, vendor oversight, regulatory readiness, and operational resilience. Build and manage the Bank Operations team, establish performance metrics, support audits and examinations, and partner with product, engineering, finance, compliance, risk, fraud, and other stakeholders to deliver reliable banking services.

Leads Motive’s GTM Intelligence and Operations function, managing Salesforce and the broader revenue technology ecosystem. Oversees systems architecture, governance, integrations, licensing, budget, compliance, vendor evaluations, migrations, incident response, and CPQ processes. Manages and develops systems administrators and program owners while partnering with Sales, Marketing, Finance, Legal, Security, Procurement, and Enterprise Systems to support GTM initiatives, platform adoption, and operational continuity.

Provide email and phone support to restaurant guests and merchant partners through Zendesk. Resolve high volumes of customer issues, communicate technical problems to development teams, escalate complex cases, maintain follow-through, and identify recurring issues and process improvements. The role requires strong communication, organization, problem-solving, and autonomy in a remote environment.

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Leads teller-line operations, risk controls, scheduling, customer service, issue resolution, and compliance activities within a bank branch. Coaches and develops direct reports, manages staffing and financial resources, supports hiring, resolves escalated concerns, and connects customers with appropriate banking resources. The role requires customer contact and compliance with Loan Originator regulations, including financial responsibility and background screening requirements.

Manage BoostMobile.com’s ecommerce catalog within Adobe Commerce, including product SKUs, plans, accessories, pricing, checkout configurations, and promotional offers. Translate product and pricing requirements into accurate platform configurations, perform cross-browser and cross-device QA, troubleshoot discrepancies, and ensure timely launches. Maintain documentation, workflows, and quality checklists while coordinating with product, pricing, marketing, and ecommerce teams.

Maintains configuration management records, databases, catalogs, engineering documentation, drawings, specifications, and project files. Prepares process and status reports, assigns and tracks document numbers, and reviews materials for accuracy and completeness. Performs document control and version control activities under supervision while following established configuration management procedures and detailed instructions.

Provides remote technical customer support for product and service issues escalated by frontline teams. Troubleshoots hardware, software, and access problems; resolves issues or escalates complex cases; documents inquiries and resolutions; follows up with customers; and collaborates with product, service delivery, and technical teams. The role also trains and coaches customers, requires flexible scheduling, and may involve SQL or XML research using internal databases.