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Top Operations & Support Jobs in CO
Big Data • Cloud • Software • Database
Manage high-impact technical escalations, coordinate cross-functional teams to drive resolution, lead incident calls and executive communications, perform root-cause analysis, track trends, and lead improvement projects to prevent repeat issues and improve escalation response.
Top Skills:
AWSAzureCommand LineGoogle Cloud PlatformLinuxMongoDBNoSQLPagerduty
Enterprise Web • Fintech • Marketing Tech • Software
Support Product's operating system by improving processes, documentation, dashboards, and cross-functional coordination. Maintain intake, roadmap, dependency tracking, releases, and decision logs. Identify and automate manual workflows, apply AI-enabled tools responsibly, and produce reporting to increase visibility, alignment, and delivery speed across Product, Engineering, Design, and customer-facing teams.
Top Skills:
AirfocusConfluenceFigmaGenerative AiJIRALucidPendoPower BISpreadsheets
Digital Media • Gaming • Software • Esports • Automation
Provide customer support via live chat, phone, and email; use internal tools to investigate and resolve inquiries; escalate issues as needed; follow policies and licensing requirements; promote responsible gambling and contribute to internal improvement efforts.
Software
Provide technical support for New Relic APM agents (Java and .NET) and Alerts, troubleshoot complex installations/configurations, advocate customer needs to Product, contribute documentation/KCS, mentor teammates, and expand expertise across additional agents and observability tools.
Top Skills:
.NetApmAWSAws LambdaAzureAzure FunctionsDistributed TracingDockerElasticsearchGoJavaKubernetesLogstashNew RelicNode.jsOpentelemetryPHPPythonRuby
Big Data • Healthtech • HR Tech • Machine Learning • Software • Telehealth • Big Data Analytics
Lead revenue operations for sales, account management, and customer success by owning processes, metrics, and ad-hoc analysis. Optimize tools (Salesforce, Outreach, HubSpot), integrate people/process/systems strategies, escalate and resolve revenue issues, and provide data-driven insights to support growth and executive decision-making.
Top Skills:
ExcelHubspotLookerOutreachSalesforceTableau
Artificial Intelligence • Productivity • Software • Automation
Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.
Top Skills:
APIsClaudeCodaCopilotCursorDatabricksDatadogGitlabGoogle WorkspaceGrafanaGraylogIncident.IoJIRALookerOpensearchPagerdutyPrometheusSlackSlack ApisSQLZapier AiZendesk
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Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
The Operations Analyst II will improve customer experiences by analyzing data, assisting with software updates, and collaborating with cross-functional teams to enhance operational performance.
Top Skills:
AIAutomationBusiness AnalyticsDashboardsData Analysis
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
Serve as a CX SME across Boost Mobile, DISH TV, OnTech, and Sling TV by performing live interactions, testing and validating agent tools and workflows, using Generative AI to analyze and document experiences, and converting frontline observations into data-driven recommendations for stakeholders to improve customer and agent experience.
Top Skills:
Ai-Driven Support ToolsChatgptClaudeGoogle SuiteGeminiGenerative Ai PlatformsMS Office
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Own Salesforce platform health and improvements: gather requirements, design scalable declarative solutions (Flows, fields, layouts), manage security and data quality, handle DevOps/release management, administer Certinia PSA, support integrations (e.g., NetSuite), triage user support, document automations, and liaise with stakeholders to define roadmap and governance.
Top Skills:
Certinia PsaCpqFlow BuilderNetSuitePlatform App BuilderSales CloudSalesforceService Cloud
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Drive dealer enrollment, launch, and ongoing sustainment of MobileService+ across the Northeast region. Serve as field SME for issue resolution, coach dealers on operations and technician readiness, analyze performance trends, implement corrective actions, develop scalable sustainment processes, and coordinate cross-functional partners. Requires frequent travel and regional residency.
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Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Drive dealer enrollment, launch, and sustained performance of MobileService+ across a multi-state region. Act as field SME for issue resolution, coach dealers on operations and technician readiness, analyze performance trends, develop scalable sustainment processes, coordinate cross-functional partners, and support dealer visits and follow-ups to improve adoption, utilization, and customer experience.
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Operate and monitor on-air playout for 150+ channel streams, manage playlists and commercial integration, support live events and contingency workflows, verify audio/video/captioning quality, respond to on-air discrepancies, mentor peers, and follow NOC procedures to ensure continuous broadcast availability.
Top Skills:
AmagiSnell Morpheus
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