Top Operations & Support Jobs in CO

Owns recurring revenue operations cadences, commission audits, Salesforce administration, reporting, data quality, and operational support for acquisition, payments, and upsell teams. Builds dashboards, investigates data issues, maintains SOPs, supports sales managers, tests workflows, and uses AI tools to automate reporting, analysis, documentation, and QA.

Provides empathetic customer and provider support through chat, messaging, and phone. Resolves technical, insurance, billing, and platform questions; documents interactions; meets service, quality, response-time, and productivity expectations; escalates issues when needed; participates in coaching and training; identifies recurring problems; and collaborates with Product and internal teams to improve the support experience.

Manage weekly member payment cycles, funding, controls, reconciliations, partner file delivery, error resolution, and payment issue investigations. Support client and partner launches, maintain payment reporting and dashboards, improve workflows and documentation, and use automation or AI tools to increase reliability. The role also communicates risks proactively and coordinates with internal teams, external partners, clients, and members to resolve issues accurately and on time.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting customer issues, managing support tickets and SLAs, escalating complex problems, advising school IT administrators, creating documentation, and delivering customer service through email, phone, and Google Meet. The role also requires maintaining certifications, collaborating across teams, and staying current with evolving Google and AI technologies.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provides executive and deskside technical support for endpoint devices, operating systems, applications, Active Directory, virtual environments, and meeting technologies. Troubleshoots Windows, macOS, mobile devices, and collaboration tools; deploys systems and software through SCCM; supports auditorium events and AV equipment; creates documentation, trains executives, and provides rotational after-hours support. The role is primarily onsite in Westminster with occasional travel to other offices or events.

Supports radiology providers through inbound and outbound calls, answers workflow and platform questions, troubleshoots issues, documents interactions accurately, and escalates system or workflow concerns. The role collaborates with internal teams, participates in training and quality reviews, and delivers timely, professional, service-focused provider support.

Resolves escalated customer inquiries through email and occasional phone support, applying product and financial knowledge to investigate complex issues. Maintains quality and productivity standards, identifies process improvements, supports training and new product launches, collaborates cross-functionally, manages schedules and channels, and creates procedural documentation. Requires English and French proficiency, strong communication, judgment, organization, and customer service experience in an omnichannel environment.

Supports branch operations by processing and approving teller transactions, assisting customers, promoting digital banking solutions, managing operational tasks, resolving concerns, identifying fraud risks, and supporting branch scheduling. The coordinator also helps the branch manager, ensures policy and compliance adherence, escalates operational issues, and motivates team members to meet customer service and business objectives.

Develops workforce, capacity, financial, portfolio, and sustaining strategies for HPC Software and Storage Engineering. Builds multi-year forecasts, CAPEX/OPEX plans, investment scenarios, organizational models, and executive recommendations. Partners across Engineering, Finance, Product Management, and Support to align resources with technology roadmaps, identify investment gaps, evaluate tradeoffs, and improve strategic decision-making and operating cadence.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.