Top Operations & Support Jobs in CO

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.

Provide personalized banking support across multiple branch locations, handling account openings, service requests, credit applications, teller transactions, and proactive outreach. Build customer relationships, identify needs, refer to specialists, use digital tools, and maintain compliance and risk controls while supporting branch operations.

Own long-term workforce planning and capacity strategy across Customer Success channels. Develop forecasts, staffing models, scenario analyses, dashboards, and labor investment recommendations. Analyze staffing, productivity, occupancy, shrinkage, service levels, and automation impacts. Partner with Customer Success, AI, Data, Finance, Talent Acquisition, BPO providers, and senior leadership to guide hiring, budgeting, headcount planning, and operational improvements through data-driven insights.

Leads workflow strategy, process design, governance, documentation, standardization, and continuous improvement across Client Service & Delivery. Establishes process ownership, decision rights, KPIs, governance routines, and adoption plans; analyzes operational data to identify root causes and improvement opportunities. Facilitates workshops, develops training and executive materials, partners with analytics and technology teams, coaches stakeholders, and drives measurable operational outcomes across domestic and offshore teams.

Coordinate and monitor sportsbook website and mobile app content, including classification pages, offers, country-specific displays, and live streams. Ensure sports betting content is accurate, compliant, current, and aligned with trading requirements. Work with scheduling and analysis teams to manage sporting events, prioritize content, monitor media presence, verify live feeds, and communicate content updates. The role requires flexible evening and weekend hours to support the sporting calendar.

Provide administrative and regulatory support for sportsbook products across licensed countries. Responsibilities include verifying event restrictions, monitoring compliance requirements across platforms and regulatory domains, maintaining policy knowledge, conducting product checks, managing the department inbox, and responding to messages. The role requires accurate data entry, organization, problem solving, multitasking, and flexible availability including weekends, evenings, and public holidays.

Support the Bet Boost team by creating, managing, and monitoring promotional betting products across various sports, especially US sports. Track uptake, liabilities, competitor odds, and product competitiveness while collaborating with Trading and Marketing teams. Develop engaging Bet Boost names and provide administrative support during launches across a busy sporting calendar. Flexible evening and weekend work is required.

Partner with the SVP of Customer Success to improve executive effectiveness and organizational operating rigor. Responsibilities include calendar and meeting management, forecasting and business analytics, executive and board reporting, cross-functional initiative coordination, operating-rhythm management, action tracking, process improvement, and synthesizing data into insights, risks, decisions, and recommendations. The role combines executive support, business operations, project management, and analytical judgment.

Provides operational support for the Legal team by triaging requests, coordinating approvals and documentation, executing workflows, tracking metrics, and improving processes. Partners with Legal Operations leaders and cross-functional stakeholders to implement systems, manage projects, streamline procedures, and scale legal operations. Requires strong judgment, discretion, attention to detail, technical tooling experience, and at least three years of operational experience.

Provides advanced omnichannel technical support for enterprise restaurant clients. Troubleshoots POS hardware, financial transactions, API integrations, menu configurations, and third-party systems across phone, chat, and email. Manages case prioritization and backlog, communicates with restaurant and corporate stakeholders, de-escalates challenging situations, owns issues through resolution, collaborates with internal teams, and documents solutions. Requires independent judgment, strong organization, and the ability to learn a broad product suite.

Manage catastrophic and large-loss workers’ compensation claims from setup through closure. Responsibilities include investigations, compensability decisions, reserving, statutory benefit administration, litigation management, settlement negotiation, structured settlements, Medicare Set-Asides, and exposure mitigation. The role provides claim guidance to agents and customers, presents large-loss updates, attends mediations and trials, mentors junior adjusters, and improves claims processes and protocols.

Supports the CEO with calendar management, executive communications, leadership meetings, travel, expenses, and event logistics. Manages Denver office operations, facilities, vendors, supplies, budgets, access, onboarding setups, and workplace compliance. Partners with People & Culture on employee events, celebrations, onboarding, and support for local and visiting employees. Requires discretion, strong communication, organization, multitasking, vendor-management skills, and proficiency with Google Workspace, Slack, and Zoom.