Top Operations & Support Jobs in CO

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Lead training and QA strategy for Customer Operations, managing trainers and QA analysts. Evaluate and improve QA processes, standardize scoring, drive automation, refresh training programs, build on-demand content, use quality data to inform interventions, champion AI tools, and partner cross-functionally to deliver timely training in a hybrid Denver role.

Lead end-to-end reactive social support across major social platforms, run incident command during public crises, maintain playbooks and QA rubrics, drive automation and AI deflection, route customer feedback to product and analytics, and own performance scorecards for speed, quality, and sentiment recovery.

The Technical Supply Chain Manager will lead supply chain execution for aerospace products, managing sourcing strategies, supplier performance, and collaboration with contract manufacturers, ensuring compliance with aerospace and DOD standards.

Oversee financial reporting for clients in construction, manage teams, prepare budgets, and analyze financial data. Ensure quality and improve operational efficiencies.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Manage and optimize the Five9 collections dialer environment across internal and third-party operations. Develop outbound dialing strategies, configure campaigns and pacing, monitor performance and compliance (TCPA/FDCPA), troubleshoot vendor/dialer issues, build reporting and SOPs, and drive automation and process improvements in partnership with Ops, WFM, Product, Engineering, and Compliance.

Support daily administration, configuration, and optimization of the Salesforce platform. Translate business requirements into scalable declarative solutions, maintain data quality and security settings, triage support tickets, document processes, and collaborate with senior team members on platform improvements.

Lead and develop branch managers across multiple locations to deliver excellent customer and team experiences, drive regional performance and growth, manage risk and compliance, allocate people and financial resources, implement process improvements, and foster talent development and community engagement.

Lead a short-term disability (STD) claims unit to meet targets in claim accuracy, customer centricity, and expense management. Coach and develop staff, remove barriers, analyze data to address root causes, implement efficiency strategies, and escalate issues with solutions to senior leaders.