Top Operations & Support Jobs in CO

Provides high-volume technical support through phone, ticketing, and chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents in ServiceNow; handles escalations; and communicates solutions to nontechnical users. Guides junior analysts, supports knowledge management and training, analyzes trends, recommends process improvements, and contributes to IT service efficiency and compliance.

Leads high-impact IT incident response, coordinating technical teams, managing incident bridges, triaging issues, communicating status, and driving timely resolution. Monitors dashboards and alerts, escalates emerging issues, and initiates major incident processes when needed. Also supports problem management through root-cause and trend analysis, incident action plans, documentation, reporting, and process improvements.

Own inbound customer inquiries via phone (with email/chat flexibility), research complex benefits questions, collaborate cross-functionally to influence product, meet quality/productivity standards, and support peak-season overtime and blackout PTO periods.

Processes life insurance policy reinstatements by reviewing eligibility, completing transactions, tracking work, and confirming successful processing. Provides clerical support to the Customer Retention Department, prepares weekly status reports, communicates progress and concerns, and completes related administrative tasks. The role requires accurate processing across multiple systems, adherence to procedures, deadline management, and collaboration with clerks, analysts, and management.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Owns high-priority consumer growth opportunities from diagnosis through execution. Analyzes portfolio performance, identifies and prioritizes investments, develops growth strategies, leads cross-functional teams, designs experiments and operating mechanisms, and drives measurable improvements in revenue, conversion, retention, and lifetime value.

Own and scale Hex’s deal desk and quote-to-cash operations, including CPQ, billing, provisioning, pricing, packaging, discounting, approvals, invoicing, revenue recognition, and collections. Lead a monetization committee, implement order-to-cash systems, improve margins and sales velocity, establish deal guardrails, and report on process performance. Partner closely with Sales, Finance, Legal, Product, and Engineering in a high-growth B2B SaaS environment.

Drives operational efficiency and data integrity across regional logistics and performance systems. Audits multi-system workflows, manages logistical escalations, coordinates with regional and third-party partners, and analyzes field metrics for executive performance reviews and compliance audits. Uses AI tools, workflow automation, and data analytics to improve reporting and internal processes.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Manages warranty process support across dealerships in the Phoenix territory. Advises dealer leadership, reviews warranty data and job cards, evaluates service processes, resolves warranty escalations up to $50,000, delivers training, supports recalls and field actions, and develops improvement plans. The role partners with regional and corporate teams to improve warranty administration, compliance, consistency, and dealership performance, while traveling up to 75% and presenting recommendations to senior leadership.

Supports campaign setup and performance operations by managing application setup components, coordinating cross-functional feedback, troubleshooting technical issues with Engineering and Product, partnering with Analytics on consumer targeting, and identifying error trends. The role is fully remote but limited to Colorado residents, offers up to 25 hours per week, and requires occasional weekend availability.