Top Operations & Support Jobs in CO

Leads enterprise infrastructure service intake and ITSM workflow standardization across eight technical disciplines. The role eliminates triage and handoff bottlenecks, translates business needs into technical requests, creates self-service documentation, tracks operational KPIs, and uses AI to improve request classification and routing. It requires strong infrastructure knowledge, analytical ability, stakeholder management, and at least five years of relevant enterprise IT experience.

Leads retail wireless network business operations, manages analysts, oversees technical initiatives, optimizes processes, and aligns engineering, IT, field teams, and external partners. The role drives operational change, prepares executive business reviews, manages contractual commitments, applies AI and analytics to workflow improvement, and translates network functionality into business and customer experience strategies.

Supports and optimizes Dropbox’s legal operations infrastructure, including workflows, legal technology, reporting, knowledge management, vendor engagements, and process automation. The role manages systems such as JSM, Confluence, Ironclad, and legal AI tools; coordinates with Legal, IT, Finance, Procurement, and Compliance; supports platform rollouts and user training; translates business needs into configurations; and drives projects, troubleshooting, documentation, and operational efficiency.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, minimizing operational risk, and assisting with scheduling. Provides customer service, promotes digital banking solutions, identifies financial needs, detects potential fraud, and makes referrals to bankers. Helps the branch manager maintain efficient daily operations and motivates employees to meet business objectives while following banking policies and compliance requirements.

Supervise a customer care team supporting MetLife policyholders, ensuring high-quality service and achievement of business metrics. Coach, motivate, and develop associates; monitor calls; provide feedback; manage performance appraisals; support recruiting; handle compliance with ERISA, HIPAA, and internal quality standards; and promote collaboration, engagement, continuous improvement, and effective change management.

Own GTM business operations for Cloudflare’s Revenue organization, supporting the Revenue Chief of Staff, executive priorities, communications, leadership engagement, and Field Advisory Board programs. Drive cross-functional initiatives, track decisions and commitments, improve operational processes, and leverage AI and automation. The role requires strong executive communication, judgment, organization, proactive ownership, and the ability to deliver results amid ambiguity and competing priorities.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Provides technical support for CrowdStrike customers by troubleshooting issues, identifying root causes, resolving or escalating incidents, documenting bugs, and creating knowledge-base content. The role manages customer escalations, communicates technical guidance clearly, supports Windows and security environments, and contributes to process improvements. Candidates need at least three years of customer-facing technical support or systems administration experience, strong analytical and communication skills, and familiarity with Windows, networking, security solutions, Linux, or Splunk.

Manage prediction-market operations, including market creation, configuration, launches, settlement, member support, surveillance, KPI reporting, and liquidity coordination. Monitor activity for anomalies and escalate potential trade-practice violations. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to support compliant, reliable market operations and new feature launches. Shift coverage may be required for real-time surveillance.

Owns recurring revenue operations cadences, commission audits, Salesforce administration, reporting, data quality, and operational support for acquisition, payments, and upsell teams. Builds dashboards, investigates data issues, maintains SOPs, supports sales managers, tests workflows, and uses AI tools to automate reporting, analysis, documentation, and QA.