Top Operations & Support Jobs in CO

Manage the full lifecycle of California workers' compensation claims from intake to closure, handling high-exposure and complex claims, determining compensability and reserves, coordinating litigation and medical management, negotiating settlements, providing customer and agent support, and mentoring junior adjusters while improving claims processes.

Provide timely, accurate customer support via email/chat/phone, troubleshoot software and device issues, process refunds, document interactions in Zendesk, update knowledge base, escalate bugs to Product/Engineering, and collaborate cross-functionally to improve customer experience and product adoption.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Lead and develop a Business Operations team to drive setup, QA, launches, and support for sales and account management. Manage performance, define role expectations and career paths, execute projects and OKRs, implement process improvements, and partner cross-functionally to drive efficiencies and organizational change.

Provide remote email-based customer support for Ibotta users: investigate accounts, resolve issues, review systems, advocate for users, and support leadership projects. Must uphold company values and deliver detail-oriented, timely responses.

Lead and develop a high-volume Customer Operations team to improve process efficiency, manage launches, drive OKRs, remove cross-functional roadblocks, oversee staffing and budgets, and support strategic initiatives. Own day-to-day operations, coaching, performance management, project execution, and on-call coverage while partnering with stakeholders to scale processes and tools.

Support daily branch operations including administrative tasks, cash handling and reconciliation, customer service support, coordinating with staff for compliance and audits, preparing operational reports, and assisting with process improvements to ensure efficient branch functioning.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Manage deal workflows for new business, renewals, and expansions; review pricing, discounts, contracts, and billing for policy and revenue-recognition alignment; run approval workflows and escalate complex deals; partner with Sales, CS, Finance, Legal, and RevOps; optimize quote-to-cash processes, track deal metrics, and implement AI-powered automation to improve efficiency and scalability.

Lead managers and ~40 specialists in Group Fulfillment to deliver timely, accurate benefits for customers. Set operational objectives, capacity planning, SLAs, policies, and cross-functional alignment. Build and execute an AI-driven automation roadmap, coach AI fluency, run performance calibration and development, and drive organizational change to improve accuracy, timeliness, and team capability.

Lead IT Service Management and End-User Computing operations, manage ITSM/Service Desk team and managed services partners, own Microsoft 365, Entra ID, Intune, Jamf, ServiceNow, Jira, and Amazon Connect platforms, drive automation and AI-assisted service delivery, oversee vendor/licensing/telephony, and improve operational efficiency and employee technology experience.