Top Operations & Support Jobs in CO

Provides customer support through live chat, telephone, and email. Investigates and resolves inquiries and complaints using internal tools, coordinates with departments, escalates issues, explains policies and licensing requirements, and promotes responsible gambling. The role requires flexible evening, weekend, and holiday scheduling, along with completion of an eight-week training program.

Provide customer support through live chat, telephone, and email. Investigate and resolve inquiries and complaints using internal tools, coordinate with departments, escalate issues, explain policies and licensing requirements, and promote responsible gambling. The role requires clear communication, active listening, multitasking, attention to detail, independent problem-solving, teamwork, and participation in an eight-week training program.

Provides administrative support to leadership by managing calendars, meetings, travel, expenses, confidential information, reports, communications, event logistics, budgets, and office resources. The role coordinates internal and external meetings, prepares presentations and documentation, maintains distribution lists, supports onboarding and employee processes, and uses Microsoft 365 and related business applications. Remote work is available within the U.S., with office requirements in Minneapolis and Washington, D.C.

Provide high-level administrative support to senior executives including calendar management, meeting coordination, travel arrangements, event planning, document preparation, expense reporting, purchase requests, and file management. Serve as a primary contact for communications, assist with meeting agendas and minutes, collaborate with administrative staff, and handle confidential information while supporting project coordination and office operations.

Reviews and processes incontestable life insurance claims according to policy provisions and company procedures. Responsibilities include conducting coverage and policy reviews, evaluating investigative referrals, updating claim systems, communicating with beneficiaries and third parties, documenting claim progress, escalating complex cases, and meeting production and quality standards in a remote environment.

Leads consumer monetization strategy across pricing, promotions, packaging, lifecycle marketing, and retention. Establishes planning, forecasting, performance reviews, and commercial diagnostics while partnering with Product, Marketing, Analytics, Finance, Engineering, and Growth. Evaluates revenue, conversion, customer lifetime value, retention, profitability, and growth tradeoffs, influences senior stakeholders, and drives operational excellence across the monetization organization.

Chief of Staff to the Enterprise GM, responsible for developing multi-year strategies, aligning executives and functions, improving operating models and governance, and leading complex organizational transformation. The role provides executive counsel, synthesizes cross-functional insights, guides resource allocation, strengthens collaboration, and addresses systemic organizational challenges. Success requires strategic thinking, operational excellence, organizational design expertise, executive presence, and experience driving results in B2B, preferably SaaS, revenue organizations.

Owns AI-powered tools and strategic analytics for Headway’s provider growth and revenue operations. Responsibilities include optimizing provider outreach and conversion, analyzing funnel trends, pipeline health, and cohort performance, supporting weekly business reviews and executive reporting, and enabling sales leaders to self-serve performance insights. The role requires strategic initiative ownership, strong analytical and forecasting skills, and collaboration with revenue leadership in a growth-stage environment.

Provides escalated technical customer support for assigned products or customer accounts. Troubleshoots hardware, software, and access issues; resolves problems or escalates complex cases to technical experts and management. Responds through phone and online channels, documents inquiries and resolutions, follows up with customers, trains users on standard procedures, and collaborates with product and service delivery teams to maintain customer satisfaction.

Leads contact center leaders and frontline teams supporting Manheim clients and operational groups. Oversees staffing, service quality, KPIs, customer escalations, coaching, training, performance management, and process improvement. Partners with auction locations, corporate teams, sales, product, and vendors to improve client experience and implement operational projects. Ensures policy compliance, workforce effectiveness, and consistent delivery of high-quality customer service.

Leads contact center customer care operations for Manheim clients, managing leaders and frontline staff, staffing, scheduling, KPIs, service quality, coaching, training, escalations, and process improvement. Partners with auction locations, corporate teams, sales, product, and vendors to resolve issues and improve client experience. Oversees recruitment, performance management, policy enforcement, and implementation of customer service projects.

Provides advanced IT incident resolution, break/fix support, device provisioning, endpoint and Microsoft 365 administration, access support, and lifecycle management. Supports deployments, upgrades, migrations, office moves, refreshes, and operational improvements across multiple facilities. Maintains documentation, inventory, site readiness, and support procedures while assisting executive and VIP users. Mentors Level 1 technicians and requires some travel from the Denver office.

Own inbound customer inquiries via phone (with email/chat flexibility), research complex benefits questions, collaborate cross-functionally to influence product, meet quality/productivity standards, and support peak-season overtime and blackout PTO periods.

Build and support AI-powered workflows and automation for Gusto’s go-to-market teams. The role contributes to GTM AI strategy, evaluates models and vendors, integrates Salesforce and other GTM systems with data warehouses, and develops evaluation frameworks measuring reliability, latency, cost, and business impact. It also coordinates cross-functional implementation, training, adoption, and reusable guardrails across Sales, Marketing, and Partner teams.

Supports daily customer care operations across phone, email, and chat channels. Oversees supervisors, coaches teams, monitors KPIs, manages escalations, implements process improvements, assesses training needs, supports hiring, presents performance reports, and ensures timekeeping, quality, privacy, and accountability standards. Partners with Training, QA, Workforce Management, and other teams while promoting AI productivity tools and departmental goals.