Top Operations & Support Jobs in CO

Provide friendly, accurate customer support via live chat, phone, and email. Use internal tools to investigate and resolve inquiries, escalate when necessary, and ensure compliance with licensing and responsible gambling policies. Participate in an 8-week training program and collaborate with teams to improve customer experience.

Build and lead Upstart Bank's Product Quality program to evaluate lending products and servicing. Design quality methodologies, sampling, defect taxonomies, and governance. Analyze findings to identify systemic issues, drive remediation with Product/Engineering/Compliance, maintain examination-ready documentation, represent in audits and regulatory exams, and hire and mentor a team of quality analysts.

Lead and operate Upstart's secured lending quality control program across origination, servicing, and collections. Oversee sampling methodology, QC Engine product ownership, defect analysis, remediation, regulatory exam preparedness, third-party oversight, and executive reporting to scale a data-driven, examination-ready quality function.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Lead the Patient Group's business operations: define strategy and operational frameworks, partner with Product/Engineering/Data to set priorities and roadmaps, align cross-functional stakeholders, and hire/mentor a lean ops team to scale patient acquisition, core experience, growth, and partnerships.

Lead development of an insight-driven CX QA program—design rubrics, configure AI-QA tools, build automation, analyze conversation data, surface root causes, produce actionable reports, and partner with operations, BPOs, and enablement to improve agent performance and customer experience.

Bridge corporate stakeholders and field leadership to create tools, automate workflows, analyze operational metrics, monitor coaching quality, and manage projects. Ensure field agents have functioning equipment, streamline processes using Google Suite and AI, and present data-driven recommendations to improve productivity and coaching standards.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Partner with 2-3 R&D leaders to manage calendars, meetings, travel, events, and cross-functional projects. Drive coordination, capture action items, apply AI for research and programs, and build relationship and culture across the organization.

Lead end-to-end post-trade clearing for Coinbase Derivatives Exchange, managing clearing, settlement, margining, reconciliation, incident escalation, external relationships, regulatory filings, and building a scalable clearing operations team.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead and develop a remote team of life claims associates to ensure accurate, compliant processing of life and accident claims. Oversee workflow in OnBase and mainframe systems, review high-cost claims, conduct audits, provide training and performance management, drive process improvements, produce reports, and collaborate with cross-functional partners including Legal, Policy Services, and IT.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.