Top Operations & Support Jobs in CO

Supervise the launch and daily operation of a card grading facility, overseeing receiving, research, encapsulation, quality control, imaging, invoicing, and shipping. Establish workflows, schedules, productivity goals, KPIs, and procedures while coaching, training, evaluating, and disciplining employees. Resolve customer submission discrepancies, support revenue and profit targets, collaborate cross-functionally, and occasionally travel to West Coast trade shows and events.

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Leads teller-line operations, risk controls, scheduling, customer service, issue resolution, and compliance activities within a bank branch. Coaches and develops direct reports, manages staffing and financial resources, supports hiring, resolves escalated concerns, and connects customers with appropriate banking resources. The role requires customer contact and compliance with Loan Originator regulations, including financial responsibility and background screening requirements.

Manage BoostMobile.com’s ecommerce catalog within Adobe Commerce, including product SKUs, plans, accessories, pricing, checkout configurations, and promotional offers. Translate product and pricing requirements into accurate platform configurations, perform cross-browser and cross-device QA, troubleshoot discrepancies, and ensure timely launches. Maintain documentation, workflows, and quality checklists while coordinating with product, pricing, marketing, and ecommerce teams.

Maintains configuration management records, databases, catalogs, engineering documentation, drawings, specifications, and project files. Prepares process and status reports, assigns and tracks document numbers, and reviews materials for accuracy and completeness. Performs document control and version control activities under supervision while following established configuration management procedures and detailed instructions.

Maintains configuration management records, logs, databases, catalogs, engineering documentation, and document numbering systems. Prepares process and status reports, reviews documents for accuracy, and supports document control and version control practices under supervision. The role requires careful attention to detail, proficiency with spreadsheets and databases, and a basic understanding of configuration management tools and engineering terminology.

Manages front office reception, visitor access, phone and calendar coordination, facility operations, employee events, site communications, documentation, office supplies, and equipment. Provides administrative support, collaborates with staff, coordinates maintenance and facility improvements, and may contribute to process and cost-efficiency initiatives. Requires strong communication, organization, adaptability, and attention to detail.

Provides remote technical customer support for product and service issues escalated by frontline teams. Troubleshoots hardware, software, and access problems; resolves issues or escalates complex cases; documents inquiries and resolutions; follows up with customers; and collaborates with product, service delivery, and technical teams. The role also trains and coaches customers, requires flexible scheduling, and may involve SQL or XML research using internal databases.

Provides bilingual Spanish-English customer support through phone, email, and written correspondence. Resolves inquiries accurately, handles escalations, meets quality and service-level metrics, and contributes to department initiatives. The role requires strong communication, listening, problem-solving, computer, and customer service skills, along with schedule flexibility, shift work, and occasional overtime. This is a remote, Monday-through-Friday position.

Provide Tier 2 technical support for Android-based POS software and hardware, troubleshooting payments, inventory, reporting, networking, and device issues. Investigate logs and system behavior, resolve escalated customer cases, and collaborate with Product and Engineering on bugs and fixes. Maintain troubleshooting documentation, assist with releases and hardware compatibility testing, and participate in on-call coverage for critical incidents.

Monitors managed-services technologies, provides tier-1 customer and help-desk support, investigates incidents, documents issues, escalates problems, analyzes operational data, and improves support processes. The role requires collaboration with customers, suppliers, engineers, and internal teams while meeting service-level and security requirements. Work occurs within a 24/7 operation and includes overnight shifts, weekends, holidays, and possible overtime.