Top Operations & Support Jobs in CO

Provide high-level administrative support to sales executives including calendar, travel, expense reporting, and confidential communication. Prepare reports and sales materials using PowerPoint, Excel, and CRM. Plan and execute internal and external sales events and offsites. Liaise with clients and internal teams, multitask under pressure, and travel a few times a year.

Leads Technology Critical Incident Managers, providing coaching, process improvement, and operational oversight. Co-leads recovery of critical systems, facilitates technical bridge lines, communicates business impact and recovery options to executives, and supports problem management, risk, audit, and lessons-learned activities. The role requires decisive incident leadership, cross-functional influence, strong communication, business impact assessment, and support for on-call teams during critical events.

Provides customer service and sales support by assisting Account Managers, resolving customer needs, supporting order completion, coordinating call overflow, maintaining customer records in OPUS and SFDC, and engaging under-penetrated accounts to promote company awareness and develop business relationships.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Supports the onboarding of new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing system-integration forms. Provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. Requires strong customer service, organization, communication, data-entry accuracy, Microsoft 365 proficiency, and discretion with sensitive information.

Serve as business operations analyst for Pay TV stability and CX optimization: monitor KPIs, diagnose root causes, validate launch readiness, surface data-driven insights to improve agent tools and performance, and drive AI/automation initiatives to reduce issue impact and speed resolution.

Handle 60-80 inbound calls daily to assist patients with medication refills, referrals, scheduling, chart troubleshooting, and demographic updates. Document interactions, escalate clinical needs to staff, and complete training/orientation. Work full-time on assigned 8-hour shifts with potential overtime and transition to remote after orientation.

Owns AI opportunity intake, qualification, routing, and assignment operations. Manages CRM configuration, dashboards, KPI reporting, SLA tracking, data hygiene, audits, and lead-flow process improvements. Partners with business consultants, technical teams, revenue operations, and practice leaders to develop agentic workflow automation with human oversight. Routes qualified opportunities, resolves stalled or escalated leads, documents requirements, and uses performance data to improve routing accuracy, speed, and pipeline visibility.

Manage and enhance Salesforce Sales Cloud and Experience Cloud, including configuration, automation, user access, security, data governance, reports, dashboards, deployments, troubleshooting, and user support. Train and onboard users, document processes, assess release impacts, use AI assistants, and collaborate with stakeholders on system improvements and strategic initiatives within an Agile team.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.