Top Customer Support Specialist Jobs in Denver & Boulder, CO

Own inbound customer inquiries via phone (with email/chat flexibility), research complex benefits questions, collaborate cross-functionally to influence product, meet quality/productivity standards, and support peak-season overtime and blackout PTO periods.

Provide tier 1 B2B SaaS support through phone, email, chat, and ticketing systems. Troubleshoot and resolve customer issues, evaluate and escalate product bugs, contribute to knowledge-base content, improve support processes, and collaborate cross-functionally while delivering timely, empathetic assistance.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provides phone, email, and text support to customers, partners, drivers, and community members. Resolves delivery issues, monitors in-progress deliveries, takes corrective action, documents interactions in Salesforce, and collaborates across departments. The role requires strong communication, empathy, problem-solving, troubleshooting, adaptability, and availability for evenings, weekends, and holidays in a remote-first environment.

Provides regional customer support for medical professionals, patients, sales representatives, and internal teams. Manages account communications, resolves ordering and reporting issues, researches escalated problems, addresses missing information, communicates delays or cancellations, and coordinates sample redraws. Maintains accurate documentation while handling protected health information and completing required compliance training. The role requires multitasking, critical thinking, de-escalation, organizational skills, and proficiency with phone and written support channels.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Provide email, chat, and phone support for Bloomerang users; resolve customer issues using product knowledge and SOPs; conduct implementations and trainings; create help documentation and webinars; assist with QA/testing and give product feedback to Product Development.

Provide customer support for chiropractic practices through chat, email, phone, and Zoom. Troubleshoot product issues, educate users, document interactions, manage escalations, identify recurring pain points, and collaborate with Support, Product, Engineering, Billing, and Tier 2 teams. The role requires clear communication, ownership, curiosity, organization, adaptability, technical comfort, and thoughtful use of AI in a fast-moving SaaS environment.

Provide first-line B2B customer support through email, chat, and phone for orders, accounts, and system usage. Resolve inquiries, document interactions, manage escalations, meet service-level targets, collaborate with internal teams, and contribute to process improvements. Requires fluent written and spoken English and Arabic, strong communication and problem-solving skills, and comfort working in a fast-paced multicultural environment.

Provide first-line B2B customer support to business partners and distributors via email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires English and Portuguese proficiency and is offered as a nine-month renewable contract.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system-use inquiries; documents interactions; handles escalations; collaborates with internal teams; meets service-level targets; and contributes to process improvements. Requires English and Russian proficiency and 1–2 years of customer service, helpdesk, or shared service experience.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; collaborate with internal teams; document interactions; manage escalations; meet service-level targets; and support continuous process improvements across multicultural markets.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system inquiries; documents interactions; collaborates with internal teams; manages escalations; meets service-level targets; and contributes to process improvements. Requires 1–2 years of customer service or helpdesk experience and fluency in English and German.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and spoken English and Italian and involves a nine-month renewable contract.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and verbal English and Dutch and is offered on a renewable nine-month contract.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and support process improvements in a multicultural environment.

Provide first-line customer support for EV charging infrastructure issues. Investigate charger logs and histories, troubleshoot and resolve common problems, onboard customers and chargers, establish OCPP and cellular connections, reproduce and escalate bugs, coordinate with charger and vehicle OEMs, and develop support runbooks. The role requires clear communication, autonomy, technical problem-solving, and experience with ticketing platforms and AI tools.

Provides first-line application and technical support through calls, emails, and online requests. Gathers information, documents and tracks service requests, troubleshoots common hardware, software, network, and application issues using scripts and documentation, and escalates complex problems. The role requires strong customer service, organization, technical aptitude, and collaboration skills in a fully remote environment.

Provides Tier 2 technical support for MC&FP digital platforms by troubleshooting complex web, authentication, search, and user workflow issues. Reproduces errors, analyzes root causes, documents incidents in ITSM tools, coordinates escalations, supports outage triage, updates knowledge-base materials, and communicates resolutions to users. The role also validates platform changes, identifies recurring issues, and recommends service improvements. It is fully remote but requires an active Secret clearance supported by a Tier 3 investigation and ITIL Foundation certification.

Provides multi-channel support for carriers, drivers, shippers, and brokers. Resolves platform, billing, subscription, payment, and technical issues; supports SuperPay; trains customers; documents solutions; gathers feedback; and collaborates with product, engineering, and sales. Requires 2–4 years of customer support experience, ideally in SaaS or technical environments, plus familiarity with billing platforms, troubleshooting, CRM or ticketing tools, weekend work, and evening coverage through 7:00 p.m.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide empathetic, accurate support to COBRA participants via inbound phone, chat, and email; verify coverage with carriers, document interactions, escalate complex issues, and ensure timely enrollment.

The Customer Support Specialist will assist customers via phone and email, resolve inquiries, troubleshoot technical issues, and build strong relationships, advocating for customer needs while documenting interactions.

Provides customer support through phone, chat, email, web forms, and social media. Responsibilities include answering product questions, troubleshooting devices, explaining technical details, and assisting with energy, IoT, EV, battery, and solar topics. The role also communicates customer feedback and experience insights internally. Strong written and verbal communication, empathy, technological comfort, and willingness to learn are essential.

Handle incoming customer calls with empathy; enter orders and update Salesforce; use CRM/ERP and Microsoft Office; resolve issues, manage distributor relationships, and identify sales leads while meeting quality metrics.