Top Customer Support Specialist Jobs in Denver & Boulder, CO

Provides inbound customer support for Vertafore software through calls, chats, emails, and cases. Resolves basic product, computer software, network, database, and operating system issues; documents resolutions; educates customers on self-service; tracks problem trends; coordinates with internal teams; and assists peers. The role requires office-based or hybrid work, up to 10% travel, and familiarity with SQL, Windows environments, or accounting is beneficial.

Provide Tier 2 technical support for Android-based POS software and hardware, troubleshooting payments, inventory, reporting, networking, and device issues. Investigate logs and system behavior, resolve escalated customer cases, and collaborate with Product and Engineering on bugs and fixes. Maintain troubleshooting documentation, assist with releases and hardware compatibility testing, and participate in on-call coverage for critical incidents.

Provides tier-one technical and product support for SaaS platforms through tickets, email, chat, phone, and virtual meetings. Troubleshoots configuration, access, software, and browser issues; prioritizes cases; meets service-level targets; documents escalations; and creates knowledge articles. Partners with Product, Engineering, QA, Customer Success, and customers to resolve issues and improve outcomes. Requires participation in rotating after-hours and weekend on-call coverage.

Provides frontline customer support for ACD software through phone, email, and chat. Troubleshoots and reproduces software issues, guides customers through solutions, documents cases in support platforms, manages escalations, and maintains customer communication through resolution. Partners with Product and Technology teams, identifies recurring issues, supports knowledge improvements, and participates in training. The role is fully remote and requires reliable attendance during assigned support hours.

Triage and resolve customer support tickets and calls for the House Rx pharmacy management platform. The specialist communicates empathetically with customers, prioritizes requests, documents feedback themes, collaborates with engineering, clinical operations, and customer success, and educates users on pharmacy workflows and products. The role requires specialty pharmacy operations experience, comfort with pharmacy and EMR systems, strong organization, and a patient-focused approach.

Provide fast, thoughtful customer support through Slack and email for platform navigation, onboarding, billing, and pentest scheduling. Triage and document issues, route escalations, send timely updates, maintain accurate ticket records in Pylon, and contribute to the knowledge base. Collaborate with Security Program Managers, Customer Success, and Engineering while helping build the support function and processes in a fully remote, high-growth environment.

Provide timely, high-quality support to B2B SaaS customers using Sweep’s climate and ESG platform. Investigate and resolve technical issues, escalations, and incidents; collaborate with Product, Engineering, Delivery, and Customer Success; create help-center content and workflows; communicate customer feedback; maintain case documentation; and improve support processes and satisfaction metrics.

Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.

Provide empathetic, accurate support to COBRA participants via inbound phone, chat, and email; verify coverage with carriers, document interactions, escalate complex issues, and ensure timely enrollment.

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Handles customer service and warranty inquiries through phone and email, provides product support and technical troubleshooting, processes quotes and sales orders, documents cases in Salesforce and Epicor, prepares work orders, coordinates parts or technician support, and reviews AutoCAD drawings to align customer needs with technical specifications.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Provides part-time technical and customer support for online continuing education programs. Responds to learner and instructor inquiries, manages Canvas user accounts and enrollments, troubleshoots course access and login issues, documents and escalates problems, maintains records, and assists with administrative tasks. Requires prior customer or technical support experience, strong communication, attention to detail, and basic technical proficiency. Canvas LMS, online learning, account management, and ticketing experience are preferred.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

Provide technical customer support for HappyRobot’s AI platform by triaging, debugging, and resolving customer issues. Diagnose root causes, design and test solutions, collaborate with engineering and product teams, and help customers optimize AI workers through prompt engineering and voice or transcription tuning. The role requires clear communication, independent prioritization, adaptability, and strong problem-solving skills.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Provide customer support for chiropractic practices through chat, email, phone, and Zoom. Troubleshoot product issues, educate users, document interactions, manage escalations, identify recurring pain points, and collaborate with Support, Product, Engineering, Billing, and Tier 2 teams. The role requires clear communication, ownership, curiosity, organization, adaptability, technical comfort, and thoughtful use of AI in a fast-moving SaaS environment.

Provide first-line B2B customer support to business partners and distributors via email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires English and Portuguese proficiency and is offered as a nine-month renewable contract.

Provide first-line B2B customer support through email, chat, and phone for orders, accounts, and system usage. Resolve inquiries, document interactions, manage escalations, meet service-level targets, collaborate with internal teams, and contribute to process improvements. Requires fluent written and spoken English and Arabic, strong communication and problem-solving skills, and comfort working in a fast-paced multicultural environment.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; collaborate with internal teams; document interactions; manage escalations; meet service-level targets; and support continuous process improvements across multicultural markets.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and spoken English and Italian and involves a nine-month renewable contract.