Top Customer Support Specialist Jobs in Denver & Boulder, CO

Own customer support cases for Ivans digital products from initial contact through resolution. Troubleshoot configuration, data, integration, API, and potential product issues; perform root-cause analysis; guide onboarding and setup; document recurring solutions; and collaborate with Product, Engineering, and integration partners. Translate technical findings into clear customer communication and well-documented escalations.

Provides Tier 1 customer support through phone, email, and chat. Troubleshoots product issues, educates customers on MyCase, LawPay, and CPACharge, investigates reported problems, escalates technical issues to Tier 2, stays current on product releases, and documents interactions in Salesforce.

Provides high-touch technical support for domain services, hosting, SSL, email, billing, and partner integrations. Troubleshoots DNS and domain lifecycle issues, resolves escalations, manages fraud and compliance actions, documents platform bugs, and communicates trends to product and engineering teams. The role also improves workflows and self-service resources, supports high-profile accounts, identifies value-based upselling opportunities, and maintains service-level and attendance targets across rotating shifts.

Provide technical assistance to B2B customers via phone, email, and chat; troubleshoot product issues; build product and industry expertise; collaborate with Customer Success, Product, and Engineering; document processes; advocate customer feedback; and contribute to cross-functional projects and team learning.

Provides phone, email, chat, and text support to dealers and consumers, resolving inquiries promptly and professionally. Responsibilities include learning Cars.com products, meeting service-level goals, documenting interactions in Salesforce.com, escalating complex issues, and supporting customers and internal teams. The role requires strong communication, organization, problem-solving, empathy, adaptability, and flexibility for weekend or evening shifts.

Provides first-line customer support for clinical research SaaS platforms by managing tickets, triaging and resolving Tier 1 issues, documenting cases in Salesforce, guiding users through workflows and account management, conducting training, and escalating complex issues. Maintains HIPAA compliance, monitors SLA performance, contributes to knowledge-base content, and communicates customer feedback to internal teams.

Provide customer and agent support through phone, email, and chat. Manage support tickets, cancellations, disputes, policy changes, insurance submissions, digital inboxes, and records. Upload and review policy information, assist with claims, respond to inquiries, categorize communications, escalate technical issues, and maintain accurate task documentation.

Respond to customer support inquiries, troubleshoot Sift platform issues, document cases, escalate complex problems, and contribute to knowledge-base improvements. The role develops product expertise in fraud, payments, and digital trust and safety while using AI-assisted workflows to improve support efficiency.

Own the customer support queue and first response for product questions. Triage chat and email requests, troubleshoot known issues, explain workflows, provide safe workarounds, gather investigation details, and escalate complex failures with reproducible context. Maintain customer updates through resolution and improve self-service by documenting recurring answers. The role requires clear communication, patience, organization, prioritization, and reliable case management.

Provides empathetic customer support through chat, messaging, and phone for technical, insurance, billing, and platform questions. Investigates issues, resolves cases accurately, documents interactions, meets service-level and productivity goals, escalates when needed, and identifies recurring problems for process improvement. Collaborates with Support, Product, and other teams while participating in coaching and training. Remote work requires dependable scheduling, adaptability, and clear communication.

Supports B2B SaaS customers by identifying, troubleshooting, resolving, escalating, and explaining product-related issues. Guides users through features, promotes product education, and recommends technical solutions while maintaining empathy and customer satisfaction. Collaborates with global support and cross-functional teams in a remote, multilingual environment. Uses ticketing systems, CRM platforms, and AI assistants to manage inquiries efficiently and prioritize multiple communication channels.

Provide empathetic, accurate support to COBRA participants via inbound phone, chat, and email; verify coverage with carriers, document interactions, escalate complex issues, and ensure timely enrollment.

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.

Own customer support across in-app chat and VIP channels, resolving product, billing, integration, and account issues. Reproduce bugs, create engineering tickets in Linear, educate customers, maintain help-center content, manage ticket queues, identify at-risk accounts, and share feature feedback with product and customer success teams. The role requires fast response times, weekend coverage, cross-functional follow-through, and comfort working in a fast-paced startup.

Respond to global users’ requests through written tickets and calls, resolve issues, handle objections empathetically, and escalate product concerns to relevant teams. The role requires strong English communication, customer support experience, resilience, process improvement skills, and occasional night-shift availability. It is fully remote and includes a flexible schedule, paid leave, medical insurance, and performance bonuses.

Provides remote customer assistance through email, phone, chat, and other channels. Responsibilities include answering inquiries, troubleshooting product and account issues, documenting interactions, escalating complex cases, sharing recurring feedback with internal teams, and meeting service-quality and response-time expectations.

Provides phone and ticket-based customer support, resolves client issues, follows escalation workflows, manages competing priorities, and collaborates with Account Management, Scheduling, Billing, and Production teams. The role requires clear communication, composure under pressure, remote-work readiness, and accurate use of Zendesk, Slack, and Guru. Schedule is Monday through Friday, 10:30 a.m. to 7 p.m. Pacific Time.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

Provide timely, high-quality support to B2B SaaS customers using Sweep’s climate and ESG platform. Investigate and resolve technical issues, escalations, and incidents; collaborate with Product, Engineering, Delivery, and Customer Success; create help-center content and workflows; communicate customer feedback; maintain case documentation; and improve support processes and satisfaction metrics.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provide first-line B2B customer support to business partners and distributors via email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires English and Portuguese proficiency and is offered as a nine-month renewable contract.

Provide first-line B2B customer support through email, chat, and phone for orders, accounts, and system usage. Resolve inquiries, document interactions, manage escalations, meet service-level targets, collaborate with internal teams, and contribute to process improvements. Requires fluent written and spoken English and Arabic, strong communication and problem-solving skills, and comfort working in a fast-paced multicultural environment.