Top Customer Support Specialist Jobs in Denver & Boulder, CO

Provide Tier 2 technical support for Android-based POS software and hardware, troubleshooting payments, inventory, reporting, networking, and device issues. Investigate logs and system behavior, resolve escalated customer cases, and collaborate with Product and Engineering on bugs and fixes. Maintain troubleshooting documentation, assist with releases and hardware compatibility testing, and participate in on-call coverage for critical incidents.

Handles customer service and warranty inquiries through phone and email, provides product support and technical troubleshooting, processes quotes and sales orders, documents cases in Salesforce and Epicor, prepares work orders, coordinates parts or technician support, and reviews AutoCAD drawings to align customer needs with technical specifications.

Provide empathetic front-line support to outpatient therapy clinics through Zendesk, Zoom, and phone calls. Triage, troubleshoot, reproduce, and resolve customer issues; document clear engineering escalations; track tickets through resolution; create help center content; identify recurring issues and product improvement opportunities; and support customers transitioning from onboarding.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Provides part-time technical and customer support for online continuing education programs. Responds to learner and instructor inquiries, manages Canvas user accounts and enrollments, troubleshoots course access and login issues, documents and escalates problems, maintains records, and assists with administrative tasks. Requires prior customer or technical support experience, strong communication, attention to detail, and basic technical proficiency. Canvas LMS, online learning, account management, and ticketing experience are preferred.

Supports integration of Thermo Fisher chromatography systems with Waters Empower CDS for regulated pharmaceutical and biopharmaceutical customers. Acts as the technical subject-matter expert for compatibility, troubleshooting, validation, data integrity, compliance, pre-sales support, escalations, training, documentation, and customer success. Collaborates with sales, service, software, technical support, external partners, and customers in a matrixed environment. Requires extensive chromatography and Empower expertise, with travel up to 60%.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide bilingual Spanish and English customer support through email, chat, and phone for carriers, drivers, shippers, and brokers. Resolve billing, payment, subscription, and platform issues; troubleshoot technical problems; train users; document solutions; collect feedback; and collaborate with product, engineering, and sales teams. The role requires weekend and evening availability and supports a SaaS transportation platform.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Provide customer support for chiropractic practices through chat, email, phone, and Zoom. Troubleshoot product issues, educate users, document interactions, manage escalations, identify recurring pain points, and collaborate with Support, Product, Engineering, Billing, and Tier 2 teams. The role requires clear communication, ownership, curiosity, organization, adaptability, technical comfort, and thoughtful use of AI in a fast-moving SaaS environment.

Provide first-line B2B customer support through email, chat, and phone for orders, accounts, and system usage. Resolve inquiries, document interactions, manage escalations, meet service-level targets, collaborate with internal teams, and contribute to process improvements. Requires fluent written and spoken English and Arabic, strong communication and problem-solving skills, and comfort working in a fast-paced multicultural environment.

Provide first-line B2B customer support to business partners and distributors via email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires English and Portuguese proficiency and is offered as a nine-month renewable contract.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system-use inquiries; documents interactions; handles escalations; collaborates with internal teams; meets service-level targets; and contributes to process improvements. Requires English and Russian proficiency and 1–2 years of customer service, helpdesk, or shared service experience.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; collaborate with internal teams; document interactions; manage escalations; meet service-level targets; and support continuous process improvements across multicultural markets.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system inquiries; documents interactions; collaborates with internal teams; manages escalations; meets service-level targets; and contributes to process improvements. Requires 1–2 years of customer service or helpdesk experience and fluency in English and German.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and spoken English and Italian and involves a nine-month renewable contract.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and verbal English and Dutch and is offered on a renewable nine-month contract.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and support process improvements in a multicultural environment.

Provides Tier 2 technical support for MC&FP digital platforms by troubleshooting complex web, authentication, search, and user workflow issues. Reproduces errors, analyzes root causes, documents incidents in ITSM tools, coordinates escalations, supports outage triage, updates knowledge-base materials, and communicates resolutions to users. The role also validates platform changes, identifies recurring issues, and recommends service improvements. It is fully remote but requires an active Secret clearance supported by a Tier 3 investigation and ITIL Foundation certification.

Provide empathetic, accurate support to COBRA participants via inbound phone, chat, and email; verify coverage with carriers, document interactions, escalate complex issues, and ensure timely enrollment.

Provides customer support through phone, chat, email, web forms, and social media. Responsibilities include answering product questions, troubleshooting devices, explaining technical details, and assisting with energy, IoT, EV, battery, and solar topics. The role also communicates customer feedback and experience insights internally. Strong written and verbal communication, empathy, technological comfort, and willingness to learn are essential.