Top Customer Support Specialist Jobs in Denver & Boulder, CO

Handle complex, multi-channel customer inquiries and escalations related to billing, renewals, cancellations, and Samsara products. Mentor teammates, analyze trends, lead cross-functional initiatives, and improve support processes to ensure high customer satisfaction.

As a Customer Support Specialist at Halter, you'll assist ranchers via chat and phone, troubleshoot issues, analyze support data, collaborate with teams, and drive excellent customer experiences while aiming for continuous improvement.

Provide remote phone and email technical support for cash recycling machines, diagnosing hardware and software issues, guiding users and field technicians, documenting tickets, following scripts and escalating complex problems.

Provide Tier 1 support for a suite of SaaS products via phone, email, chat and ticketing. Troubleshoot and resolve customer issues, escalate bugs to development, contribute to knowledge base content, and collaborate cross-functionally to improve support processes and customer outcomes.

Serve as the first point of contact for vehicle sellers: answer inbound calls and emails, guide customers through the listing process using scripts and CRM, document interactions, coordinate handoffs with the Listing Team, and escalate complex issues.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provide advanced remote customer support for DoD supercomputing centers: install, build, verify, and optimize applications and containers on HPC systems, assist users compiling and debugging code, identify usable software, develop SOPs/ConOps and workflows, and coordinate with administrators, Tier 3 specialists, and vendors to meet mission requirements.

Provide front-line support via phone, live chat, and email; troubleshoot issues and report bugs; collaborate with Product, Content, and code experts; collect and advocate user feedback; and maintain and expand internal and external support documentation and knowledge base.

As a Customer Support Specialist, you will provide friendly email support, manage customer relationships, influence product improvements, and collaborate with the CX team to improve customer experience.

Provide technical support via chat and email, troubleshoot and triage issues, escalate complex cases, become a product expert, analyze support trends, and collaborate with cross-functional teams to maintain high customer satisfaction.

Provide technical, front-line customer support and onboarding for Heartflow's web-based medical software. Troubleshoot issues, manage cases and knowledge base, deliver documentation and customer feedback into CRM, assist sales and production, and support account adoption and satisfaction metrics. May require on-call and weekend coverage after training.

Serve as front-line support for policyholders: answer phone and email inquiries about policies, coverage, billing, and claims; document interactions; escalate complex issues; maintain product knowledge; improve support workflows and collaborate with CS and Claims teams.

Provide expert, escalated support for Attentive's platform via email and live chat. Troubleshoot complex technical issues, advise on best practices, manage urgent cases, run trainings, and translate customer feedback to product teams.

Provide responsive customer support via email, chat, and community channels; learn product SKUs, inventory, and fulfillment flows; track shipments, handle returns, and coordinate with warehouses and logistics partners; and improve support workflows, FAQs, and documentation.

Provide multilingual customer support via email, chat, and community channels; track shipments, handle returns, and resolve order issues by coordinating with fulfillment partners; learn product SKUs and fulfillment flows; improve support workflows, documentation, and FAQs; participate in initial hands-on warehouse training.

Provide advanced HPC customer support for DoD supercomputing centers: install, configure, and verify user-requested applications; assist users compiling, debugging, and running codes; manage build environments, containers, and libraries; identify existing software solutions; and develop SOPs and ticket-routing workflows between support tiers and vendors.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide customer support via chat, email, and phone for an e-filing platform; troubleshoot issues, de-escalate customers, contribute feedback to improve materials and processes, meet performance goals, and collaborate with team members while adhering to schedules and company policies.

Provide first-line customer support for FlightBridge users: answer calls/emails, resolve booking and ticketing issues (using Sabre GDS), coordinate with airlines/vendors, escalate technical issues, assist onboarding/integrations, maintain CRM records, create templates/scripts, perform QA testing for fixes, and adhere to SLAs.

Provide empathetic first-line support to patients and providers via phone, email, and chat. Manage appointment and platform inquiries, resolve issues, coordinate with internal teams, maintain accurate interaction records, and protect patient confidentiality and data privacy.

The Customer Support Specialist will manage customer support inquiries, resolve issues, process refunds, and provide feedback to improve products.

Provide technical customer support and troubleshooting for a healthcare patient-journey SaaS, handle bug escalation and data requests, support product implementations, translate technical issues for engineering, and improve documentation and processes while serving as the voice of the customer.

As a Customer Support Specialist, you'll provide exceptional support to truckers, communicate in both English and Spanish, troubleshoot issues, and thrive in a high-call environment.

Serve as primary contact for accounts and sales to resolve customer inquiries and escalations, manage ordering and sample issues, communicate delays, ensure timely test reporting, maintain PHI/privacy compliance, and support special projects while documenting interactions.