Top Customer Support Specialist Jobs in Denver & Boulder, CO

Provides customer support through phone, chat, email, web forms, and social media. Responsibilities include answering product questions, troubleshooting devices, explaining technical details, and assisting with energy, IoT, EV, battery, and solar topics. The role also communicates customer feedback and experience insights internally. Strong written and verbal communication, empathy, technological comfort, and willingness to learn are essential.

Handle incoming customer calls with empathy; enter orders and update Salesforce; use CRM/ERP and Microsoft Office; resolve issues, manage distributor relationships, and identify sales leads while meeting quality metrics.

Manage inbound customer support tickets, comments, tasks, and emails for key B2B accounts. Resolve standard record retrieval, delivery, billing, and how-to questions within SLAs; identify and escalate technical issues; document tickets and account notes; monitor queue performance; and surface recurring feedback themes. The role also helps build and refine support playbooks and escalation processes in an early-stage SaaS environment.

First-line support for PushPress clients via Intercom: respond to chats, triage and resolve or escalate issues, manage queue health and SLAs, follow up on pending conversations, validate support content, identify trends, and collaborate with L1/L2 teammates while staying current on product changes.

The Customer Support Specialist will manage customer support inquiries, resolve issues, process refunds, and provide feedback to improve products.

Provide first-line and advanced support for Clubessential products (accounting, payments, membership, reporting, hardware integrations). Troubleshoot payment and device issues, document interactions in CRM, escalate when needed, monitor client health, promote product adoption, and collaborate with product and internal teams to resolve multi-system issues and improve retention.

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.

As a Customer Support Specialist, you'll provide exceptional support to truckers, communicate in both English and Spanish, troubleshoot issues, and thrive in a high-call environment.

Provide onboarding and ongoing support for SMB customers using the bookkeeping platform: run live video onboarding, troubleshoot bookkeeping questions via chat and email, maintain accurate customer notes, collaborate across teams, and proactively exceed partner and customer expectations.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

The Customer Support Specialist handles customer support inquiries, resolving issues promptly and ensuring exceptional service through effective communication and collaboration.

The Customer Support Specialist is responsible for providing excellent customer service, communication, and problem-solving skills, along with successfully passing assessments during training.

The Customer Support Specialist is responsible for providing high-quality customer service, effectively communicating, solving problems, and performing data assessments during training.

Provide technical assistance to B2B customers via phone, email, and chat; troubleshoot product issues; build product and industry expertise; collaborate with Customer Success, Product, and Engineering; document processes; advocate customer feedback; and contribute to cross-functional projects and team learning.

As a Customer Support Specialist, you will advocate for clients, troubleshoot issues, onboard new customers, and enhance client retention.

As a Customer Support Specialist, you'll support clients, troubleshoot issues, onboard new customers, and enhance client retention efforts within the legal tech industry.

Own inbound support via Intercom, provision accounts and territories, triage and escalate bugs with clear repro steps, resolve billing issues, build a self-serve knowledge base, configure support platform features (help center, workflows, bots), and deliver one-off trainings to reduce repetitive tickets.

Support customers with inquiries and technical troubleshooting for revenue management tools, ensure system performance, and enhance customer experience through collaboration and documentation.