Easy Apply
Easy Apply
As a Customer Support Specialist, you will advocate for clients, provide support through various channels, troubleshoot issues, and improve client retention.
What is the role?
We have a reputation for excellent customer service. As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with MerusCase.
In this role, you will:
- Support existing customers via chat, email, and phone
- Diagnose and troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in MerusCase features
- Write and update help center materials
- Improve client retention
- Work with various stakeholders to help them understand evolving client needs
- Other duties as assigned
Qualifications
- 1-2 years of customer support experience
- SaaS experience preferred
- Strong initiative and creative problem solving
- Strong communication skills and introspection to understand customer needs
- Able to work well with a team and independently
- Excellent conflict management skills
- Experience in the legal or consulting industry advantageous
Who is the ideal candidate?
- You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty
- You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time
- Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment
- Excellent with user-experience design principles and data analytics
Benefits/Perks
- Competitive salary
- Paid vacation + sick and parental leave
- Remote working flexibility
- Company culture that encourages work / life balance
- 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants
Top Skills
SaaS
Similar Jobs
%20copy.jpg)
Software
The Customer Support Specialist at 8am will provide customer service via calls, emails, and tickets, troubleshoot issues, and educate customers on products.
Top Skills:
CpachargeExcelLawpayMycasePowerPointWindowsWord
Other
The Senior Customer Support Specialist provides exceptional service to clients, manages waste inquiries, processes orders, prepares documentation, and coordinates with sales and operations teams.
Top Skills:
DocusignMS OfficePdf Writer
Fintech
The Customer Support Specialist handles customer inquiries, facilitates order processing, fosters relationships, and provides implementation support to ensure customer satisfaction.
Top Skills:
Excel
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
