Provides technical product support and sales assistance to bicycle riders through phone and email. Manages consumer-direct orders, delivers accurate product information, meets channel KPIs, identifies information gaps, and provides feedback on SRAM products and website content. Requires strong bicycle mechanical knowledge, customer service and communication skills, professional writing, problem-solving ability, and proficiency with customer support and office software.
Overview
SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.
Responsibilities
Qualifications
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
SRAM Life - Inspiring Momentum.
SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.
Responsibilities
- Provide technical product support and advice to customers
- Demonstrate working knowledge of SRAM products and help identify information gaps
- Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
- Support consumer direct order management for specific product lines
- Provide timely, accurate feedback on sram.com and products to supporting teams
Qualifications
- Direct-to-consumer customer service experience
- Strong written and verbal communication skills (English)Strong bicycle mechanical knowledge/aptitude
- Strong virtual team communication skills, professionalism, and problem-solving ability; comfortable working independently as well as part of a team
- Strong professional writing ability and typing speed
- Ability to learn quickly through on-the-job experience, training, and customer interaction
- A passion for helping riders (end consumers)
- Preferred:
- Bilingual in Spanish, Italian, French, German, or Dutch
- Proficiency with Zendesk, Salesforce, Microsoft Word, and ExcelSAP knowledge
- Compensation:
- Starting salary is $22.00 per hour
- Comprehensive benefits package including:
- Annual Bonus
- Medical, dental, and vision insurance
- 401(k) with company match
- Life and disability insurance
- Paid time off
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
SRAM Life - Inspiring Momentum.
SRAM, LLC Colorado Springs, Colorado, USA Office
SRAM, LLC Colorado Springs Office
Colorado Springs blends a mountain town vibe with metropolitan access. Ranked as one of the best places to live by US News & World Report, Colorado Springs is located about an hour south of Denver.
Mobile Software Engineering
SRAM's mobile software engineering team makes a significant impact in the cycling industry. You'll develop cutting-edge mobile applications, integrating advanced software with leading bicycle data systems. Be part of a team that's reshaping the world of cycling through efficient and high-quality software development!
Software Engineering
Similar Jobs at SRAM, LLC
Fitness • Hardware • Mobile • Software • Sports • Transportation • Esports
Develops mechanical test plans, procedures, and methods for SRAM products; builds and improves automated test systems for mechatronic devices; analyzes product behavior and test data; resolves testing issues; applies statistics and reliability principles; and communicates results to support product development.
Top Skills:
3D ModelingAutomated Test SystemsFirmwareMechatronic DevicesPcbasPythonSensing TechnologiesSoftware
Fitness • Hardware • Mobile • Software • Sports • Transportation • Esports
Leads SRAM’s global professional cycling race program across road, gravel, triathlon, and cyclocross. Manages race technicians, technical support for teams and athletes, sponsorship scouting and contracts, marketing activations, product feedback, race budgets, and team development. Requires extensive sports marketing experience, cycling industry expertise, bicycle mechanic skills, and up to 40% domestic and international travel.
Top Skills:
MS Office
Fitness • Hardware • Mobile • Software • Sports • Transportation • Esports
Leads bike computer hardware products from concept through commercialization, defining strategy, requirements, positioning, go-to-market plans, and lifecycle management. Partners with Engineering, Industrial Design, Sales, Marketing, and external customers; supports technical selling, training, product education, demand planning, reporting, and profitability analysis. Requires strong product development, marketing, negotiation, communication, and technical skills, with domestic and international travel up to 40% and customer-facing bicycle demonstrations.
Top Skills:
Artificial IntelligenceIot
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
